Head of Information Technology

1. IT Strategy & Leadership

• Define and implement the organization’s overall IT strategy aligned with business goals.
• Lead digital transformation initiatives and identify opportunities for process automation and technology improvement.
• Advise senior management on emerging technologies and how they can enhance business performance.
• Establish IT policies, governance frameworks, and best practices across the organization.

2. Infrastructure & Systems Management

• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, cloud systems, hardware).
• Ensure high system availability, performance, and scalability.
• Manage enterprise systems (ERP, CRM, collaboration tools, etc.) and ensure integration across departments.

3. Information Security & Compliance

• Develop and implement robust cybersecurity policies and disaster recovery plans.
• Ensure compliance with data protection regulations (e.g., GDPR, ISO, SOC 2).
• Regularly assess and mitigate IT risks, perform vulnerability assessments, and conduct security audits.

4. IT Operations & Support

• Supervise daily IT operations, ensuring minimal downtime and efficient issue resolution.
• Oversee helpdesk and technical support functions for internal users.
• Establish SLAs and monitor performance metrics for IT services.

5. Budgeting & Vendor Management

• Develop and manage the IT budget, ensuring cost-effective technology investments.
• Evaluate, negotiate, and manage relationships with external vendors and technology partners.
• Oversee procurement of software, hardware, and licenses.

6. Team Management

• Lead and mentor the IT team, fostering a high-performance and collaborative culture.
• Identify skill gaps and plan for staff training and professional development.
• Ensure proper workload distribution and resource allocation within the IT department.

7. Innovation & Continuous Improvement

• Stay abreast of technological advancements to drive innovation and competitive advantage.
• Evaluate and implement new tools or systems to enhance operational efficiency.
• Encourage a culture of innovation, data-driven decision-making, and digital literacy across the organization.