Head of Human Resources (HR Head)

Position Overview:

Head of Human Resources (HR Head)

overseeing Training & Development (T&D), managing the Performance Management System (PMS), and supporting project coordination when required

Key Responsibilities-

Strategic HR Leadership

• Develop and execute HR strategies aligned with organizational goals and expansion plans.
• Partner with leadership to drive organizational development, succession planning, and workforce scalability.

Talent Acquisition & Retention

• Lead recruitment, selection, and onboarding processes.
• Design and implement employee retention strategies to minimize attrition.
• Drive career progression frameworks, mentorship programs, and succession planning.

Employee Engagement & Grievance Management

• Foster a culture of transparency, trust, and accountability.
• Establish and manage grievance redressal mechanisms to resolve conflicts fairly and promptly.
• Serve as mediator in escalated employee relations matters.

Policy Enforcement & Compliance

• Draft, update, and enforce HR policies in line with Indian labor laws.
• Educate managers and employees on policy awareness and compliance.
• Monitor adherence to leave, attendance, appraisal, and disciplinary policies.
• Ensure legal and ethical handling of disciplinary actions.

Training & Development (T&D)

• Oversee training needs identification, planning, and execution across departments.
• Partner with Capability Building & Performance (CBP) division to deliver technical, leadership, and soft skills training.
• Track training effectiveness through TalentLMS and other tools.

Performance Management System (PMS)

• Manage company-wide PMS processes through Keka PMS.
• Ensure fair, transparent, and measurable performance evaluations.
• Link performance outcomes with variable pay, recognition, and promotions.

Project Coordination (as required)

• Act as a

  Project Coordinator

  for HR-linked or cross-functional initiatives.
• Support planning, tracking, and execution of special HR projects or organizational initiatives.
• Collaborate with delivery and operations teams to ensure smooth execution of HR–business aligned projects.

Compensation & Benefits

• Design competitive compensation and benefits structures.
• Manage payroll, statutory compliance, incentives, and performance variable payouts.
• Benchmark salary structures against industry standards to support retention.

Qualifications

• Master’s degree in Human Resources, Business Administration, or related field.
• 12+ years of progressive HR experience, with at least 5 years in a leadership capacity.
• Strong knowledge of Indian labor laws, compliance frameworks, PMS, and T&D.
• Experience in IT/Technology services preferred.
• Excellent stakeholder management and communication skills.

Skills & Competencies

• Strategic thinker with execution excellence.
• Expertise in

  retention, grievance handling, T&D, and PMS

  .
• Strong project coordination and cross-functional leadership.
• Proficiency in HRMS, PMS, LMS, and data-driven decision-making.
• High integrity, confidentiality, and professionalism.