Job Description

Position: Head of Human Resources (GM) Location : Noida, Sector 63 Industry : BPO Role Overview: This role is a strategic leader responsible for overseeing all aspects of HR, with a primary focus on talent acquisition and workforce planning, responsible for the entire employee lifecycleright from hiring and retention to compliance and organizational culture. This role demands an expert in recruitment strategy, employer branding, and workforce development to attract, retain, and nurture top talent. The HR Head will also drive employee engagement, performance management, and HR compliance to support business objectives. Key Responsibilities: 1 Recruitment, Talent Acquisition & Workforce Planning (Primary Focus) Own the end-to-end recruitment process—from sourcing to onboarding—ensuring quick and quality hiring. Drive a successful BPO recruitment cycle for Associate Level Volume Hiring & support roles. Develop and execute a robust recruitment strategy to attract top talent across all levels. Establish fast and efficient hiring processes to reduce time-to-hire and ensure the best candidate experience. Work closely with department heads to identify workforce needs and design hiring plans. Build a strong employer brand through social media, job portals, and industry networking. Develop a structured onboarding process to ensure new hires integrate seamlessly. Maintain a talent pipeline for critical leadership roles and high-priority positions. Develop aggressive hiring strategies to attract top-tier talent across departments. Forecast future hiring needs based on business growth and market trends. Ensure internal career growth opportunities through promotions and internal hiring. 2 Employee Engagement & Performance Management Drive employee retention strategies to reduce attrition and improve job satisfaction. Ensure low attrition by hiring the right people and creating retention plans. Implement KPI based performance evaluation systems. Address grievances, conflicts, and workplace issues to ensure a positive work environment. Drive employee satisfaction surveys and use feedback to improve workplace experience. Develop initiatives that promote a collaborative and inclusive company culture. 3 Compensation, Benefits & Payroll Management Ensure competitive salary structures, bonuses, and incentives to attract and retain talent. Oversee accurate payroll processing and benefits administration. Benchmark compensation with industry standards and adjust as necessary. 4 HR Compliance & Governance Ensure 100% compliance with labour laws, tax regulations, and employment policies. Implement fair HR policies and handle disciplinary actions professionally. Conduct regular audits to identify and resolve HR operational risks. Establish policies on employee code of conduct, grievances, and disciplinary actions. 5 Training & Career Development Design learning & development programs to upskill employees. Establish leadership training initiatives to groom future leaders. Develop training and career progression programs to nurture future leaders. 6 HR Technology & Analytics Implement HRMS and workforce analytics tools for smarter decision-making. Use real-time HR dashboards to track attrition, hiring efficiency, and productivity trends. Optimize HR operations by leveraging automation and digital transformation. Qualifications & Experience: Education: MBA in HR / PG in Human Resource Management. Experience: 12-18 years in HR leadership roles, with a strong focus on recruitment & talent management. Team Management: Should be able to manage an HR team of 25-30 members, including managers and senior managers.