Head of HITL Delivery - AI/ML - GO/JC/1512/2025

10+ years of progressive experience in large-scale BPO, ITO, or technology-enabled service operations, with at least 3 years in a senior leadership role leading other senior managers or directors.Demonstrable and mandatory experience owning and managing a significant P&L ($6M+ to $15M annually) for a service delivery organization.Proven success in building, scaling, and managing large (1000+ FTE), distributed teams across multiple geographies and cultures.A strong, strategic understanding of the AI/ML development lifecycle.Partner with the Director of AI Transformation to champion and deploy new AI-powered tools and co-pilots into the live workforce, ensuring their successful adoption and ROI.

Skills Required

RoleHead of HITL Delivery - AI/MLIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired Education Bachelor DegreeEmployment TypeFull Time, PermanentKey Skills

• AI /ML
  

Other Information
Job CodeGO/JC/1512/2025Recruiter NameMaheshwari Balasubramanian