Job Description

About Us We are SVKM s NMIMS Centre for Distance and Online Education (NCDOE) - India s Premier Institution for with core focus on Distance Online learning . Visit us at https: / / online.nmims.edu / about-us / for more information. Job Title Head- Consumer Business Reports to CEO Location Mumbai Job Purpose As the Head of Consumer Business, you will be responsible for overseeing and leading all aspects of the consumer business division at NCDOE . Your role will involve developing and executing strategies to drive revenue growth, marketing, brand Management and increase market share. You will work closely with cross-functional teams and senior management to ensure the success of the consumer business unit. Key Responsibilities Strategic Planning: Develop and implement a comprehensive strategic plan for the consumer business division, aligned with the overall company objectives. Identify market trends, competitive landscape, and customer needs to drive business growth and stay ahead of the competition. Revenue Generation: Drive revenue growth by identifying new business opportunities, expanding the customer base, and optimizing existing products and services. Develop pricing strategies, promotional campaigns, and Authorized Channel Partners (AEPs) to increase sales and profitability. Customer Acquisition and Retention: Develop customer acquisition (Student Enrollment) and retention strategies to expand the consumer customer base. Implement effective marketing and sales initiatives to attract new customers and enhance customer loyalty. Team Leadership: Build and lead a high-performing team of professionals. Provide guidance, mentorship, and support to team members, fostering a collaborative and results-oriented work environment. Set clear performance expectations, conduct regular performance evaluations, and identify opportunities for professional development. Cross-Functional Collaboration: Collaborate with internal stakeholders, including marketing, sales, product development, academics, IT and operations, to align strategies and ensure smooth execution of business initiatives. Foster strong working relationships to drive cross-functional collaboration and achieve business objectives. Market Analysis: Conduct market research, analyze consumer trends, and monitor competitor activities to identify opportunities for innovation and market differentiation. Stay updated on industry developments, emerging technologies, and regulatory changes that may affect the consumer business. Financial Management: Develop and manage the consumer business divisions budget, ensure achieving financial targets. Monitor key performance indicators (KPIs) and financial metrics to track the divisions performance and make data-driven decisions to drive profitability and operational efficiency. Key Interactions Internal Stakeholders External Stakeholders HODs at NCDOE Branding Agencies University Depts Vendors Dimensions Has overall responsibility for the dept budget and achieve revenue target of 700+ Cr. Manage team of 6 to 8 vertical heads (50 to 60 staff PAN India , This position will require extensive travel PAN India. Requirements- Skills Competencies Exceptional leadership and team management abilities, with the capacity to inspire and motivate others. Exceptional strategic thinking and problem-solving abilities. Outstanding communication and presentation skills. Ability to influence management and complex negotiations Strong strategic thinking and analytical skills, with the ability to translate insights into actionable brand strategies. Proven experience in a Strong understanding of consumer behavior, market dynamics, and industry trends. Strong financial acumen and budget management capabilities. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities. Requirements- Education work experience Preferred to have Master s degree in Business Administration, Marketing, Finance, or related field Proven 20+ years of work experience in sales and channel management, Preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods services, new age industries.