Guidewire PC Config Manager

**Role Overview:** At EY, you will have the opportunity to shape your future with confidence in a globally connected powerhouse of diverse teams. As a Guidewire Claim Centre Support Manager with a minimum of 9+ years of experience, you will play a crucial role in managing support projects and ensuring the successful execution of projects by managing key SLAs and KPIs. **Key Responsibilities:** - Manage Guidewire PolicyCenter Support and Maintenance projects, including designing, building, supporting, and performing defect fixes. - Conduct Root Cause Analysis and provide necessary fixes. - Maintain and support applications, implement enhancements, conduct testing, and manage deployments. - Be flexible to work in shifts (Rotational Shift India Shift, US Shift) and provide On Call Support on a rostered rotational basis. - Manage Guidewire PC Configuration & Integration. - Ensure adherence to key SLAs and KPIs for project success. **Qualifications Required:** - Deep understanding of Guidewire framework Policy Centre, implementation, architecture, and components. - Possess Guidewire PolicyCenter 9.0 version + technical/functional/cloud certification. - Proficiency in development streams like Configuration/Integration/Both. - Hands-on experience in Java/J2EE, web services, and API integration. - Experience in production support activities such as queue management, plug-in related issues, and batch file generations. - Familiarity with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins. - Understanding of service management, change management activities, SLAs, and estimator tools. - Exposure to working in shifts and on-call support. - Experience in incident management, problem management, SDLC life cycle, release planning, and management. - Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT. - Strong skills in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System. - Strong knowledge and experience with Tomcat or WebSphere/WebLogic. **About the Company:** EY Global Delivery Services (GDS) is a dynamic and truly global delivery network operating across six locations - Argentina, China, India, the Philippines, Poland, and the UK. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. EY is committed to building a diverse and inclusive culture where you will be empowered to make a meaningful impact and contribute to shaping a better working world. EY is dedicated to creating new value for clients, people, society, and the planet while building trust in capital markets. With a focus on data, AI, and advanced technology, EY teams help clients navigate the future with confidence and develop solutions for the most pressing issues of today and tomorrow. EY offers a full spectrum of services in assurance, consulting, tax, strategy, and transactions in over 150 countries and territories.,