Guest Services Associate- F&B

Job Description

Company Description Fazlani Nature's Nest Wellness Centre is a luxury retreat located in Takwe, Pune, Maharashtra, offering guests a holistic wellness experience. The retreat is nestled amidst 68 acres of lush greens overlooking the azure waters of the Mawal Taluka. Fazlani's Natures Nest provides bespoke treatment plans with nature cure and Ayurveda at the core, including daily consultations, treatments, yoga, meditation, and alternative therapies. The resort offers a rejuvenating holiday experience with a unique blend of wellness, recreation, and excellence in hospitality. Role Description This is a full-time on-site role for a Guest Services Associate-F&B Service located in Mawal, Pune. The Guest Services Associate-F&B Service will be responsible for providing exceptional guest services, handling reservations, ensuring customer satisfaction, and maintaining effective communication with guests. Day-to-day tasks include attending to guest needs, managing reservations, providing information about services, and resolving guest queries and complaints. Qualifications Guest Services, Customer Service, and Communication skills Experience in handling reservations Ability to provide exceptional guest service Strong interpersonal and communication skills Attention to detail and problem-solving abilities Hospitality or related industry experience is a must Fluency in multiple languages is beneficial Hotel/ Hospitality Management diploma or equivalent required Show more Show less