952 Guest Service Jobs - Page 37

Location: Sushant Golf City Department: Customer Relationship Management (CRM) Reports to: CRM cum Admin Industry: Swapnil India Marketing Pvt Ltd (real estate) Job Summary: We are looking for a proactive and well-presented CRM Admin / Assistant to join our real estate company. The ideal candidate will be responsible for welcoming clients, maintaining CRM databases, assisting in client coordination, and ensuring smooth communication between the company and potential/existing customers. This role is crucial in delivering a warm, professional first impression and supporting the sales and customer service teams. Key Responsibilities: 1. Front Desk & Greeting Duties: Welcome and greet clients and visitors with warmth and professionalism. Maintain a clean and presentable reception area. Manage incoming calls, emails, and walk-in inquiries. Offer refreshments and ensure a comfortable experience for visitors. 2. CRM Database Management: Maintain and update customer records in the CRM software. Log and track inquiries, follow-ups, bookings, and feedback. Coordinate with the sales and marketing teams to ensure data accuracy and timely updates. 3. Client Coordination & Support: Schedule appointments, property visits, and follow-up meetings. Share property brochures, site details, and other required information with clients. Assist in sending thank-you emails, birthday wishes, and festival greetings to clients. Handle client queries with courtesy and escalate complex issues to senior staff. 4. Administrative Support: Assist in preparing reports and client-related documentation. Manage filing, documentation, and data entry as required. Coordinate with other departments for seamless client servicing.

Job Description: 1. Employee Management : One of the main responsibilities of a shift leader in the burger king is managing employees. The shift supervisor assigns tasks to kitchen and customer service Team member and makes sure they are doing them properly and efficiently. Shift leaders must provide breaks to employees and ensure that the positions are covered as each worker rotates through. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation. 2. Customer Service: The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift Leader must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality. 3. Profitable shift management : Shift leader must maintain profitable shift, he/she must ensure that Cashier are doing the suggestive selling, up selling & Execution of POP Labour optimization, control the utility wastage (electricity, Gas & water) focus on sales trends so, Product level system can be adjusted. 4. Cash Management : Shift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. Shift leaders might be required to make bank deposits and must be able to resolve currency shortage or overage problems. Shift leaders are also responsible for safe or vault keys while on duty. 5. REV Standards : Each restaurant must maintain a list of cleanliness and operation guidelines set by a APC (REV compliance) or local health inspection agency. Food Safety & BK standards are checked by the NSF, BK Brand Standards Team. Failure to meet their requirements might result in fines or other penalties. In extreme cases, the restaurant might have to shut down until it makes adequate changes to meet regulatory requirements. Shift leaders must observe employees to make sure they are upholding these standards. They also must routinely check the store to ensure it meets the agencys code requirements. 6. Opening and Closing : The Shift manager is responsible for opening and closing the restaurant. This includes physically locking and unlocking the doors and ensuring that alarm systems are activated or deactivated. She/he is responsible for overseeing other employees to make sure that the restaurant is properly stocked and ready to receive customers at opening time. After the restaurant closes, she oversees employees to make sure the restaurant is properly cleaned and ready for the next shift. Inventory: shift Leader may be required to take inventory of how many food items and restaurant supplies are in stock. Post the daily inventory on NBO along with reported waste. Trouble shoot the variance. Also, Prepare the Purchase order. When the order arrives, she/he verifies that the order was fulfilled correctly Interested candidates please share your resume to moumita.das@rbrandsasia.com

Job Description: 1. Employee Management : One of the main responsibilities of a shift leader in the burger king is managing employees. The shift supervisor assigns tasks to kitchen and customer service Team member and makes sure they are doing them properly and efficiently. Shift leaders must provide breaks to employees and ensure that the positions are covered as each worker rotates through. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation. 2. Customer Service: The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift Leader must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality. 3. Profitable shift management : Shift leader must maintain profitable shift, he/she must ensure that Cashier are doing the suggestive selling, up selling & Execution of POP Labour optimization, control the utility wastage (electricity, Gas & water) focus on sales trends so, Product level system can be adjusted. 4. Cash Management : Shift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. Shift leaders might be required to make bank deposits and must be able to resolve currency shortage or overage problems. Shift leaders are also responsible for safe or vault keys while on duty. 5. REV Standards : Each restaurant must maintain a list of cleanliness and operation guidelines set by a APC (REV compliance) or local health inspection agency. Food Safety & BK standards are checked by the NSF, BK Brand Standards Team. Failure to meet their requirements might result in fines or other penalties. In extreme cases, the restaurant might have to shut down until it makes adequate changes to meet regulatory requirements. Shift leaders must observe employees to make sure they are upholding these standards. They also must routinely check the store to ensure it meets the agencys code requirements. 6. Opening and Closing : The Shift manager is responsible for opening and closing the restaurant. This includes physically locking and unlocking the doors and ensuring that alarm systems are activated or deactivated. She/he is responsible for overseeing other employees to make sure that the restaurant is properly stocked and ready to receive customers at opening time. After the restaurant closes, she oversees employees to make sure the restaurant is properly cleaned and ready for the next shift. 7. Inventory: shift Leader may be required to take inventory of how many food items and restaurant supplies are in stock. Post the daily inventory on NBO along with reported waste. Trouble shoot the variance. Also, Prepare the Purchase order. When the order arrives, she/he verifies that the order was fulfilled correctly. Interested candidates please share resume on the below mail id: moumita.das@rbrandsasia.com Preferred candidate profile

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, wastage, P&L. 8. Candidate will be responsible for handling Day to day operations, shift Management, Inventory, Food Cost etc Our Recruiters Nikita - 7668577529 Rishab - 9599397921 Manmeet - 8287249724 Ankit - 9319111816 Dolly - 8595680510

Greet welcome guests as soon as they arrive at the office, answer incoming phone calls, Ensure reception area is tidy and presentable, with all necessary stationery and material Maintain monitor logbook, inward-outward &Keep updated all things.

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained Completes inspections and holds people accountable for corrective action Position assists in ensuring guest and employee satisfaction while maintaining the operating budget CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner Inspects guestrooms on a daily basis Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments Inventories stock to verify adequate supplies Supports and supervises an effective inspection program for all guestrooms and public space Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals Verifies all employees have proper supplies, equipment and uniforms Communicates areas that need attention to staff and follows up to verify understanding Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them Schedules employees to business demands and for tracks employee time and attendance Verifies employees understand expectations and parameters Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met Observes service behaviors of employees and provides feedback to individuals Verifies employee recognition is taking place on all shifts Participates in an on-going employee recognition program Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns Participates in employee progressive discipline procedures Celebrates successes and publicly recognizes the contributions of team members Ensuring Exceptional Customer Service Sets a positive example for guest relations Understands the brands service culture Participates in the development and implementation of corrective action plans to improve guest satisfaction Empowers employees to provide excellent customer service Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Responds to and handles guest problems and complaints Strives to improve service performance At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Event Coordination: Team Management: Operational Oversight: Guest Satisfaction: Budget and Cost Control: Compliance and Safety:

Manage reception communicate & greet guests Assist manager Manage staff

Job Title: Front Office Executive Location: Hyderabad, India Employment Type: Full-time Experience: 13 years (Freshers with good communication skills may also apply) Job Summary: We are looking for a professional and friendly Front Office Executive to be the face of our organization. The ideal candidate will manage our front desk operations, greet visitors, handle incoming calls, and provide general administrative support to ensure the smooth functioning of the office.

Looking for Associates & Senior Associates ( Freshers also most Welcome ) Interviews scheduled on- 17th & 18th May '2025,Saturday and Sunday, 10.00 AM - 5.00 PM Venue - B8, Ground Floor, Ardee Mall, Ardee City, Wazirabad, Sector 52, Gurugram, Haryana 122003 Work Location -Gurgaon Role & responsibilities To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operation time. To check with kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, AC temperature at the commencement of shift. To keep the service stations well equipped with adequate number of cutlery, crockery, water jugs, napkins etc To promote and upsell the special menus and services To check the uniforms, grooming standards of the team members of the restaurant To check the restaurant set up at the commencement of the shift To check the restaurants cleanliness and hygiene

Role & responsibilities . Greet and assist guests with check-in/check-out processes, ensuring a warm and welcoming experience. Answer phone calls and respond to emails, providing accurate information and redirecting inquiries as needed. Manage reservations, room assignments, and ensure guest preferences are met. Handle customer complaints and resolve issues in a calm, professional manner to maintain guest satisfaction. Maintain office supplies inventory and coordinate with vendors for timely procurement. Schedule appointments and meetings, ensuring that all logistics are handled smoothly. Collaborate with housekeeping, maintenance, and other departments to meet guests needs. Provides passes to students as appropriate Orients and situates substitute teachers Maintains inventory of office supplies, ordering from outside vendors or bookstores, as needed within available budget with direction from Principal Perform clerical duties copying faxing emailing sorting mails etc. Preferred candidate profile . Good Knowledge of front desk. Good Communication skills. Must be presentable. CTC - 40K/PM

Ambitious, thirsty for results and love interacting with people Excited by the energetic and customer centric role of Sales Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! As Sales Coordinator, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Sales Coordinator: -Supports the smooth running of the sales department, where all aspects of the hotel s pro-active sales initiatives are delivered and total revenue maximised -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved -Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships whilst promoting the company culture and values. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Sales Coordinator: -Experience in sales beneficial but not essential -Hands-on approach with a can-do work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an environment that demands excellence -Experience of working with IT systems on various platforms -Strong communication skills

Are you our missing ingredient Is cooking the spice of your life Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Kitchen Team has a taste for developing the flavors to cook up a storm and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Chef de Partie, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Chef De Partie- Conti & Chinese Cuisine: -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level -Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved -Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships whilst promoting the company culture and values. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Chef De Partie- Conti & Chinese Cuisine : -Experience in kitchen beneficial but not essential -Hands-on approach with a can-do work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an environment that demands excellence -Experience of working with IT systems on various platforms -Strong communication skills

locationsBangalore,India time typeFull time posted onPosted 30+ Days Ago job requisition idR0000286876 Senior Specialist TCOM Guest Services Years of Experience Desired0-1 year About us Target is an iconic brand, a Fortune 50 company and one of Americas leading retailers... The Target Enterprise Services (TES) organization is close to the action when it comes to communicationwhether with guests or Target team members. From guest service professionals and product designers to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Targets distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Targets bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Guest Services handles all guest inquiries, issues, reviews, and comments relating to Target.com orders and site issues. As a Senior Specialist in Guest Services, youll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. Youll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. Youll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. Youll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. Youll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-media environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment. Job duties may change at any time due to business needs. About you Bachelors Degree from an Accredited University. Fresher or 1 year of previous customer service experience, preferably in Chat environment. Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style Excellent verbal and written communication skills, including listening and negotiating. Experience dealing with escalated guest complaints Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues Open to work in 24/7 shifts, preferably working in US time zones This description is intended as a guide only. The listed duties may be changed at the discretion of the incumbents supervisor.

Role Brief: We are looking to hire a Guest Service Associate whose primary responsibility is to ensure that guests have a pleasant experience during their visit to our outlet. The role involves various tasks, such as greeting guests upon arrival, assisting them in their purchase, handling inquiries and requests, providing information about the offers, resolving complaints or issues, and maintaining a welcoming and professional atmosphere. Key Responsibilities Greeting & Welcoming Guest. Enhancing Guest Satisfaction Knowledge on products, promotions & offers Upselling of products Following SOP laid by the organisation Maintain cleanliness of the outlet all the time. System handling of billing Inventory management. Handling guest grievance Collaborating with team members to achieve targets Candidate Profile: Min 6 months experience in Retail / QSR / Hospitality / Food industry with mandatory sales experience. Good Communication Skills Team Player Result oriented, with high level of motivation for self-growth Well groomed & presentable

Job Role of an Airport Representative Representing the organization as an Airport Representative. Welcoming guests & assisting them at arrival/departure. Interacting with Guests for brief/debrief of itinerary. Responsible for strictly following the prescribed procedures (Class by Sita) & making the guest comfortable & their experience memorable. Responsible for welcoming, assisting guests in arrival & departure transfer. Assist the guest at the time of check in & check out at the hotel. Brief the guest about complete tour itinerary (If required). Prepare paging board as per the allocated assignment. Reconfirm the flight, hotel, vehicle & all other details before transfer. Ensuring Vehicle quality by performing complete vehicle check-list process. Ensure to carry required amenities as detailed for allocated assignment. Disseminating correct & timely information to Operations team. Effective laisoning between DO-CSE, TDO & ADO. Assist the client in all possible ways in consultation with the file handler and duty officer. Provide clients' feedback to the operation team. Should be responsible for assisting official work / assisting Duty Officers as needed. Should have good knowledge of brand specific requirement.

Role & responsibilities: Greet and welcome clients, visitors, and prospective buyers with professionalism and warmth. Coordinate and assist with property site visits and client tours. Support the sales and marketing team in client communication and follow-ups. Maintain a tidy and inviting reception area to reflect the companys brand image. Keep records of client interactions, feedback, and property visit logs for reporting and follow-up. Provide hospitality services such as refreshments and guest assistance during visits or meetings. Preferred candidate profile: 1.5 - 2 years of experience in guest relations, front office, or client servicing. Any graduation degree. Excellent communication skills

The Receptionist will greet visitors, handle calls, support HR in organizing meetings and events, manage logistics, respond to inquiries, and assist with general administrative tasks.

This opportunity is for a private investment firm. Manage Front Desk / Reception and all related Activities Arranging conference rooms for meetings & conferences. Meeting and travel management. Event Coordination Only females

"Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Prime Function: To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service. Ensure to remain alert, courteous and helpful to the guests and co-workers at all times. Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Key Responsibilities: People Management Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner. Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Provide high level of service standards. Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services Qualifications Your experience and skills include: Warm and caring personality; previous housekeeping experience is an asset Ability to anticipate and focus attention on guest needs, being professional and welcoming Excellent organizational skills and time management

Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill Instead, we want to build an experience that is memorable and unique - with food and drinks on the side Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping) Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time PREFERRED QUALIFICATIONS Education: High school diploma or GED equivalent Related Work Experience: Less than 1 year related work experience Supervisory Experience: No supervisory experience License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Maintains food handling and sanitation standards. Performs all duties of Culinary and related kitchen area employees in high demand times. Oversees production and preparation of culinary items. Ensures employees keep their work areas clean and sanitary. Works with Restaurant and Banquet departments to coordinate service and timing of events and meals. Complies with loss prevention policies and procedures. Strives to improve service performance. Communicates areas in need of attention to staff and follows up to ensure follow through. Leads shifts while personally preparing food items and executing requests based on required specifications. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Supervises and coordinates activities of cooks and workers engaged in food preparation. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays. Supporting Culinary Team Activities Supervises daily shift operations. Ensures all employees have proper supplies, equipment and uniforms. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures completion of assigned duties. Participates in the employee performance appraisal process, giving feedback as needed. Handles employee questions and concerns. Communicates performance expectations in accordance with job descriptions for each position. Participates in an on-going employee recognition program. Conducts training when appropriate. Monitors employees progress towards meeting performance expectations. Maintaining Culinary Goals Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets. Providing Exceptional Customer Service Sets a positive example for guest relations. Handles guest problems and complaints seeking assistance from supervisor as necessary. Empowers employees to provide excellent customer service within guidelines. Additional Responsibilities Reports malfunctions in department equipment. Purchases appropriate supplies and manages food and supply inventories according to budget. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.