647 Guest Service Jobs - Page 22

Guest Service Associate Housekeeping 0-2 Years Full-time Leh, Ladakh Job Summary: As a Guest Service Associate in the Housekeeping Department, you will be responsible for providing exceptional guest service by ensuring that guest rooms, public areas, and hotel facilities are maintained to the highest standards of cleanliness, comfort, and luxury. You will play a key role in guest satisfaction by addressing guest requests, fulfilling special requirements, and ensuring that every guests room and experience aligns with the hotels quality standards. Your attention to detail and proactive approach will contribute significantly to creating an immaculate and welcoming environment for all guests.

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and we'll maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance.

JOB description Provide excellent customer service to guests by taking orders answering questions about menu items and making recommendations. Record guest orders accurately and relay them to the kitchen. Ensure that special dietary requirements or requests are noted and communicated. To provide quick and personalized food and beverage service to guests at allotted tables as per standards service laid down and according to guest satisfaction.

1)Oversee Front Desk Operations and Staff. 2)Managing Staff, train & supervise front desk staff, night audit, bell staff. 3)Check Guests in and out, handle guest enquiries and complaints . 4)Manage reservations and work on Conferences and bookings. Required Candidate profile LOCATION : LONAWALA INDUSTRY - HOSPITALITY JOB TITLE : DUTY MANAGER EXPERIENCE : 2-5 Years

Manage incoming calls, emails, and inquiries, providing accurate and timely information. Serve as the first point of contact for guests Greet guests upon arrival & departure Maintain front desk operations Coordinate housekeeping services

Responsibilities: Greet guests upon arrival & departure Manage front desk operations Maintain guest records & requests Coordinate housekeeping services Uphold high standards of hospitality at all times Provide exceptional customer service by responding to guest inquiries and concerns

Location Pune Shivaji Nagar Salary up to 30k gross

we are hiring for GRE who as min 1 year of exp in real estate industry, only female candidate if interested contact swathi@brainsnskills.com or 9341818811

We are looking dedicated & detail-oriented Housekeeping Room Attendant to join hospitality team. Candidate will ensure that guest rooms & public areas are clean, well-maintained, meet the high standards of our establishment. Local residence preferred

Welcome guests, manage reservations, escort customers to tables, maintain waitlists, provide menus, coordinate with staff, and ensure a pleasant dining experience through professional hospitality.

6+ years of relevant experience. Bachelor's degree in Hospitality/Hotel Management, or equivalent professional level experience. Managing Front desk operations -visitor management, receive and answer all incoming calls/mails/papers reporting complaints, Responsible to coordinate Guest relations activities and drive operational excellence while coordinating for meetings & events

As Assistant Sales Manager, you will join a teamthat is passionate about delivering exceptional service where we believe thatanything is possible, whilst having fun in all that we do Key Responsibilities of the Assistant SalesManager: -Supports the smooth running of the salesdepartment, where all aspects of the hotel s pro-active sales initiatives aredelivered and total revenue maximised -Works proactively to improve guest satisfaction andcomfort, delivering a positive and timely response to guest enquiries andproblem resolution -Delivers on plans and objectives where salesinitiatives hotel targets are achieved -Supervises the sales team fostering a culture ofgrowth, development and performance within the department -Accountable for ensuring that costs and inventoryare controlled, that productivity and performance levels are attained -Builds and maintains effective workingrelationships with all key stakeholders -Reviews and scrutinizes the business performance,providing recommendations that will drive financial performance -Ensures adherence and compliance to alllegislation where due diligence requirements and best practice activities areplanned, delivered and documented for internal and external audit, performingfollow-up as required Requirements of the Assistant Sales Manager: -Experience in sales -Strong supervisory and managerial skills with ahands-on approach and lead-by-example work style -Commitment to delivering exceptional guestservice with a passion for the hospitality industry -Ability to find creative solutions with provenproblem-solving capabilities offering support where required -Personal integrity, with the ability to work inan environment that demands excellence, time and energy -Experience of working with IT systems on variousplatforms -Strong communication skills

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. What will I be doing As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards: Maintain an effective bar service with an emphasis on high quality, efficient service. Check that Guest service standards are set, implemented and monitored, and continuously evaluated Set-up of the outlet in accordance with the pre-determined standards of the operation Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied Ensure all Team Members are impeccably presented and adhere to the correct uniform standards Evaluate the performance of the Team ensuring the highest standards of service are given at all times Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures Adhere to the Company disciplinary policy when necessary Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence Complete all necessary administration in accordance with Company procedures relating to all staff members Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained Meet or exceed the monthly drink profit margin target What are we looking for A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Customer Service experience in supervisory or above capacity A warm personality, attentive and smartly presentable An ability to listen and respond to demanding Guest needs Excellent leadership, interpersonal and communication skills Accountable and resilient Committed to delivering high levels of customer service Ability to work under pressure Flexibility to respond to a range of different work situations A medium level of IT proficiency is required It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in similar role Passion for delivering exceptional levels of Guest service

Entry level management position that focuses on successfully accomplishing the daily objectives in the kitchen. Assists in leading staff while personally assisting in all areas of the kitchen, including food production; purchasing and kitchen sanitation. Position contributes to ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Maintains food handling and sanitation standards. Performs all duties of Culinary and related kitchen area employees in high demand times. Oversees production and preparation of culinary items. Ensures employees keep their work areas clean and sanitary. Works with Restaurant and Banquet departments to coordinate service and timing of events and meals. Complies with loss prevention policies and procedures. Strives to improve service performance. Communicates areas in need of attention to staff and follows up to ensure follow through. Leads shifts while personally preparing food items and executing requests based on required specifications. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Supervises and coordinates activities of cooks and workers engaged in food preparation. Checks the quality of raw and cooked food products to ensure that standards are met. Assists in determining how food should be presented and creates decorative food displays. Supporting Culinary Team Activities Supervises daily shift operations. Ensures all employees have proper supplies, equipment and uniforms. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures completion of assigned duties. Participates in the employee performance appraisal process, giving feedback as needed. Handles employee questions and concerns. Communicates performance expectations in accordance with job descriptions for each position. Participates in an on-going employee recognition program. Conducts training when appropriate. Monitors employees progress towards meeting performance expectations. Maintaining Culinary Goals Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Supports and assists with new menus, concepts and promotions for the Restaurant outlets and Banquets. Providing Exceptional Customer Service Sets a positive example for guest relations. Handles guest problems and complaints seeking assistance from supervisor as necessary. Empowers employees to provide excellent customer service within guidelines. Additional Responsibilities Reports malfunctions in department equipment. Purchases appropriate supplies and manages food and supply inventories according to budget. Attends and participates in all pertinent meetings. .

Greet and seat guests promptly Take accurate food and beverage orders Provide menu recommendations Ensure table setup, cleanliness, and readiness Handle guest requests and resolve any problem Maintain compliance with health and safety standards Required Candidate profile Prior experience in food and beverage service is preferred. Positive attitude and ability to work in a fast-paced environment. Flexibility to work shifts, weekends, and holidays Continental Commi

Greet and seat guests promptly Take accurate food and beverage orders Provide menu recommendations Ensure table setup, cleanliness, and readiness Handle guest requests and resolve any problem Maintain compliance with health and safety standards Required Candidate profile Prior experience in food and beverage service is preferred. Positive attitude and ability to work in a fast-paced environment. Flexibility to work shifts, weekends, and holidays Continental Commi

Designation Warehouse Operation Full Time Opportunity Location Multiple : - Complying with company's policies and standard operating procedures - Overseeing all operations, such as receiving, warehousing, distribution, and maintenance of products - Receiving and ensuring all purchased products are of acceptable quality and validity - Using the warehouse space to achieve peak efficiency - Safeguarding warehouse operations by complying with extensive security procedures and protocols - Adhering to all warehousing, handling and shipping legislation laws and requirements - Ensure all picking of stocks is as per FIFO (First In, First Out) - Maintaining benchmarked standards of health and safety, hygiene, and security - Liaise with clients, suppliers, and transport companies as required - Produce reports and statistics regularly (IN/OUT status report, dead stock report, etc.) Qualification and Experience : - Preferably, a graduate. If not, even +2 with good MS Excel skills - Good communication This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion. Location - Goa,Jodhpur,Kolkata,Patna

Role & responsibilities . Greet and assist guests with check-in/check-out processes, ensuring a warm and welcoming experience. Answer phone calls and respond to emails, providing accurate information and redirecting inquiries as needed. Manage reservations, room assignments, and ensure guest preferences are met. Handle customer complaints and resolve issues in a calm, professional manner to maintain guest satisfaction. Maintain office supplies inventory and coordinate with vendors for timely procurement. Schedule appointments and meetings, ensuring that all logistics are handled smoothly. Collaborate with housekeeping, maintenance, and other departments to meet guests needs. Provides passes to students as appropriate Orients and situates substitute teachers Maintains inventory of office supplies, ordering from outside vendors or bookstores, as needed within available budget with direction from Principal Perform clerical duties copying faxing emailing sorting mails etc. Preferred candidate profile . Good Knowledge of front desk. Good Communication skills. Must be presentable. CTC - Negotiable as per skill and Knowledege

Head Chef – Multi Cuisine--Andhra, Indian, Chinese & Continental cuisine. Sous Chef – Indian / Andhra / Chinese / Continental Pastry / Bakery Chef Waiters /Stewards Restaurant Manager Kitchen Helpers / Cleaners

Job Roles & Responsibilities: Reception Duties: Greet visitors, clients, and guests as they enter the office, ensuring a welcoming and professional environment. Call Management: Handle incoming phone calls, direct them to the appropriate department, and provide general information when needed. Scheduling & Coordination: Assist in scheduling appointments, meetings, and conferences. Coordinate and confirm appointments for employees and clients. Front Desk Operations: Maintain the cleanliness and organization of the front desk area. Ensure all necessary supplies are stocked. Communication & Correspondence: Respond to emails, answer queries, and relay important messages between staff and clients. Visitor Management: Register visitors, issue visitor passes, and inform employees of guest arrivals. Desired Skills & Qualifications: Experience: Minimum 1 year of experience in a front office, customer service, or related role. Communication: Exceptional verbal and written communication skills in [English/Hindi or any other relevant languages] . Organizational Skills: Ability to multitask and manage time effectively in a busy office environment.

Food&Beverages Serve Karo & Table Setup Mein Help Karo. Kitchen Staff Ko Food Preparation Aur Cleanup Mein Support Karo. High Service Standards Maintain Karke Guests Ka Dining Experience Improve Karo. (Food & Room Is Provided). Required Candidate profile Gender Preference : Male only Skills Requirement : No predefined skills necessary Experience Requirement : 1 - 4 Years of Experience

He reports to Admin Manager. Food & Beverage monthly inventory stock maintenance. Excellent communication & skills needed. Food & beverage arrangements as per management or client request. Vendor selection for cafeteria with all background check, food testing, audits etc., Arrange the buffet service / packed service for Clients or Sr. level management. Meeting room / conf room setup before the visit with proper stationary, dry fruits, chocolates, soft beverage etc., Handle employee complaints and feedback promptly and immediately react before escalations reach to management. Enhance guest satisfaction through high- quality service. Cafeteria vendor hygiene maintenance to be followed. Regular kitchen audits to be done and give us the report. Vendor invoice payment to be followed with finance team and update the status. Monthly Cafeteria vendor meets, help desk, audits to be done.

Role & responsibilities Ensure the safety and well-being of guests using the hotels swimming pool or beach area. Key Responsibilities: Supervise pool or beach areas to prevent accidents. Enforce hotel pool rules and safety guidelines. Respond quickly to emergencies, perform rescues, and administer first aid or CPR. Inspect and maintain safety equipment (e.g., life rings, first aid kits). Report incidents and hazards to hotel management. Educate guests on safe swimming practices. Preferred candidate profile - Friendly Communication Greet guests warmly and provide clear, respectful instructions. Alertness & Observation Stay attentive to guest behavior and needs around the pool or beach. Calm Under Pressure Handle emergencies or guest concerns with a composed and reassuring attitude. Problem-Solving Quickly address guest complaints or safety issues professionally. Approachability Be visible and easy to talk to, making guests feel safe and welcome. Multilingual Basics Knowing a few key phrases in other languages can help international guests. Knowledge of Hotel Services Be ready to guide guests to amenities or direct them to the right staff. Discretion & Professionalism Handle sensitive situations (e.g., injuries or rule violations) with tact.

We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. .