Guest Service Associate (GSA)

0 - 3 years

2 - 3 Lacs

lucknow

Posted:2 days ago| Platform: Naukri logo

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Skills Required

front desk guest service housekeeping hospitality hotel management tds cst back office operations customer service vat gst accounting gta front office service tax bank reconciliation sales tax excise duty taxation

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and motivated Guest Service Associate (GSA) to join our team at Ramada by Wyndham. The ideal candidate should have 0-3 years of experience in the hospitality industry.


Roles and Responsibility
  • Provide exceptional guest service and ensure customer satisfaction.
  • Manage front desk operations, including handling check-in and check-out processes.
  • Coordinate with other departments to resolve guest complaints and issues.
  • Maintain accurate records of guest interactions and transactions.
  • Collaborate with the housekeeping team to ensure high standards of cleanliness and maintenance.
  • Develop and implement effective strategies to enhance guest experience.

Job Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Familiarity with hotel management systems and software.
  • Ability to maintain confidentiality and handle sensitive information.
  • Team player with a positive attitude and willingness to learn.

* Note - Job has been sourced from social media platforms/other public websites.

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