Guest Relations Executive

Responsibilities:

Provide upscale guest service experiences for clients throughout their stay

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Examine daily duties, assign tasks and check on progress

Analyse customer feedback from the guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Requirements

Proven work experience as a Guest Relations Executive or similar role.

Understanding of all hotel management best practices and relevant laws

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Ability to work flexible hours

BSc degree in Hospitality Management, Tourism, Business Administration or relevant field is desired.

Candidates based in Goa only must apply

Location: Candolim, North GOA

Salary: Upto 3L per annum plus lucrative incentives