Guest Relation Manager (Female)

As a Front Office Executive, your role will involve greeting and welcoming guests/customers in a professional and courteous manner. You will be responsible for managing front office operations, including reception, visitor handling, and customer support. Building and maintaining strong relationships with guests/customers to ensure repeat business and referrals will be a key aspect of your job. Addressing and resolving guest complaints and issues promptly with a focus on service recovery will also be part of your responsibilities. You will need to coordinate with Sales, Operations, and Facility teams to ensure smooth guest interactions. Additionally, organizing and managing site visits, property tours, or office visits, along with maintaining guest records, feedback, and service quality reports will be vital to your role. Key Responsibilities: - Greet and welcome guests/customers in a professional and courteous manner - Manage front office operations, including reception, visitor handling, and customer support - Build and maintain strong relationships with guests/customers - Address and resolve guest complaints and issues promptly - Coordinate with Sales, Operations, and Facility teams - Organize and manage site visits, property tours, or office visits - Maintain guest records, feedback, and service quality reports Qualifications Required: - Excellent communication and interpersonal skills - Strong customer service orientation with problem-solving ability - Ability to remain calm and professional under pressure - Attention to detail, presentation, and grooming - Proficiency in MS Office - Multilingual abilities (preferred) No additional details about the company were provided in the job description.,