Guest Relation Executive

Guest Relationship Executive (GRE) – ONE Holdings | Full-Time | Kharadi, Pune

Location: Kharadi, Pune
Job Type: Full-Time
Department: Sales & Customer Relations
Experience: 1–3 years (Freshers with excellent communication may apply)

About ONE Holdings

ONE Holdings is a fast-growing real estate development and leasing organization known for its premium residential and commercial projects. We focus on delivering exceptional customer experience and providing end-to-end support throughout the client journey—from inquiry to closing and beyond.

To strengthen our customer interaction and front-office operations, we are hiring a Guest Relationship Executive (GRE) for our Kharadi office.

Job Summary

The Guest Relationship Executive (GRE) will be responsible for welcoming walk-in clients, understanding their requirements, guiding them through project details, coordinating site visits, and providing strong support to the sales team. This role is customer-facing and requires excellent communication, grooming, and hospitality skills.

Key ResponsibilitiesClient Interaction & Front Desk Management

• Welcome and attend to all walk-in clients, prospects, and visitors.
• Understand customer requirements and explain available real estate projects, pricing, amenities, and advantages.
• Ensure high standards of hospitality, presentation, and communication.
• Manage reception area, phone lines, inquiry logs, and appointment schedules.

Sales Coordination

• Register customer details accurately and ensure timely data entry into CRM systems.
• Coordinate with the sales team for meetings, follow-ups, and client interactions.
• Assist in generating leads, follow-ups, and ensuring timely response to customer queries.
• Support sales documentation, booking forms, and KYC processes.

Site Visits & Property Showcasing

• Organize and accompany clients during site visits.
• Explain project features, layout plans, amenities, location advantages, and other selling points.
• Ensure smooth coordination with on-site teams regarding property readiness.

Reporting & Documentation

• Maintain daily, weekly, and monthly reports on footfalls, inquiries, follow-ups, and conversions.
• Prepare MIS reports as required by the sales leadership.
• Ensure confidentiality and security of all customer documents.

Customer Service & Issue Resolution

• Address basic customer inquiries and concerns with professionalism.
• Escalate grievances to seniors when required.
• Ensure a positive and memorable customer experience throughout the engagement process.

Required Skills & Competencies

• Excellent verbal and written communication (English, Hindi, Marathi preferred)
• Strong customer service and interpersonal skills
• Presentable personality with professional etiquette
• Ability to multitask and stay organized
• Proficiency in MS Office, CRM tools, and basic email communication
• Confidence to interact with high-value clients
• Strong sense of ownership and responsibility

Educational Qualification

• Graduate in any discipline (mandatory)
• Hospitality/Management graduates will be preferred

Experience

• 1–3 years of experience in customer service, hospitality, front-desk, sales coordination, or real estate
• Freshers with strong communication and grooming will also be considered

Working Conditions

• 6 days working (weekly off as per company policy)
• Must be comfortable working on weekends
• Mix of office-based and site-based duties

Salary & Benefits

• Competitive salary (based on experience)
• Performance-based incentives
• Travel allowance for site visits (if applicable)
• Professional growth and training support

Who Should Apply?

• Candidates who are confident, customer-oriented, and eager to work in real estate
• Individuals with strong communication and front-office skills
• Candidates who want to grow in sales, CRM, or customer experience roles

How to Apply

Interested candidates can apply directly through Indeed or send their updated CV to: [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person