Guest Relation Executive

Job Purpose:

As a Guest Relations Executive (GRE) at Sales Office, your primary objective is to provide excellent customer service and support to guests visiting our sales office. You will play a pivotal role in enhancing customer satisfaction, promoting our brand, and contributing to the overall success of sales initiatives.

Principal Accountabilities:

• Maintain accurate records of guest interactions, inquiries, and feedback for reporting purposes, ensuring effective communication and follow-through.
• Conduct engaging and professional residential building project presentations for visitors in the AV room, showcasing the property's features and benefits effectively.
• Manage data entry tasks to maintain precise records of client information and interactions, facilitating efficient communication and relationship management.
• Coordinate and execute promotional activities such as spin wheel offers, fostering customer engagement and satisfaction while supporting sales initiatives.
• Collaborate with the sales team to arrange property tours, ensuring guests receive comprehensive information during their visits.
• Follow up with guests after their property tours to answer any additional questions or concerns they may have, fostering ongoing engagement and trust.
• Support marketing efforts by distributing promotional materials and actively engaging guests in sales-related activities, enhancing their experience and interest.

Functional Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize tasks effectively in a fast-paced sales environment.
• Proficiency in using MS Office applications and CRM software for guest management.
• Detail-oriented mindset with a focus on delivering high-quality service to guests.

Qualifications:

• Full Time Graduate (Preferably BA, Marketing. Hospitality)
• Previous experience in a customer service or sales support is preferred.
• Flexibility to work weekends and evenings as per the sales office schedule

Experience:

• 1-3 years of experience