Guest Relation Executive (Female)

We are seeking a courteous, well-groomed, and customer-focused Guest Relation Executive (GRE) to manage front-desk operations and ensure a smooth guest experience. The ideal candidate will act as the first point of contact for all guests, maintaining a professional demeanor while managing check-ins, check-outs, and guest inquiries efficiently.

Key Responsibilities:

• Front Office Management: Handle guest check-in and check-out procedures with professionalism and accuracy.
• Guest Handling: Greet and welcome guests warmly, assist them with inquiries, and ensure a comfortable stay experience.
• Communication: Coordinate with different departments (Housekeeping, Maintenance, Operations) to meet guest needs promptly.
• Reservation Support: Assist in managing room bookings, confirmations, and cancellations through calls, emails, and online platforms.
• Complaint Resolution: Address guest feedback or complaints courteously and ensure timely resolution.
• Record Maintenance: Maintain accurate guest records, logs, and reports for smooth daily operations.
• Presentation & Grooming: Uphold the company’s image through professional appearance and excellent customer service.

Required Skills & Qualifications:

• Education: Minimum of a Bachelor’s degree in Hospitality, Hotel Management, or a related field.
• Experience: Minimum 1 year of experience as a Front Office Executive, Receptionist, or Guest Relation Executive in the hospitality industry.
• Technical Skills: Familiarity with front desk software, Property Management Systems (PMS), and basic computer applications (MS Office).
• Communication: Excellent verbal and written communication skills in English and Hindi.
• Customer Orientation: Strong interpersonal and problem-solving skills with a positive attitude.
• Professionalism: Punctual, disciplined, and committed to maintaining confidentiality and guest satisfaction.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule

Work Location: In person