Guest Relation Executive

Job Description: Guest Relation Executive

Location: Aza Fashions – Santacruz, Mumbai
Experience Required: Minimum 2 years
Employment Type: Full-time (In-Store Role)

About Aza Fashions

Aza is India’s leading luxury fashion destination, curating the finest designer wear across womenswear, menswear, accessories, and bridal couture. Our Santacruz store is known for its premium shopping experience, personalised styling, and exceptional customer service.

Role Overview

The Guest Relation Executive will be the first point of contact for customers entering the store, responsible for creating a warm, welcoming, and seamless luxury experience. This role requires excellent communication, customer handling skills, and the ability to coordinate with the sales and operations teams to ensure customer delight.

Key ResponsibilitiesCustomer Experience & Hospitality

• Greet and welcome all guests with warmth and professionalism.
• Assist customers with check-in/check-out for appointments or trials.
• Offer refreshments and ensure customers are comfortable during their store visit.
• Maintain a high standard of hospitality aligned with Aza’s luxury brand ethos.

Store Coordination

• Maintain daily appointment schedules and coordinate with stylists/sales consultants.
• Manage customer flow during peak hours and ensure timely assistance.
• Support in handling VIP clients and ensuring personalised attention.

Communication & Support

• Handle incoming calls, inquiries, and walk-in queries efficiently.
• Provide accurate information about designers, collections, and store services.
• Coordinate with backend teams for order updates, trial management, and customer follow-ups.

Store Ambience & Presentation

• Ensure lobby/front desk area is clean, organised, and aesthetically aligned with brand standards.
• Maintain guest logs, feedback records, and daily reports.

Customer Issue Resolution

• Address any customer concerns politely and escalate to the Manager when required.
• Ensure quick and smooth resolutions to enhance customer satisfaction.

Requirements

• Minimum 2 years of experience in Guest Relations, Front Office, Hospitality, or retail luxury environment.
• Excellent communication skills – spoken English and Hindi.
• Strong customer service orientation with a pleasant personality.
• Ability to handle high-pressure situations and multitask.
• Well-groomed, professional appearance as per luxury brand standards.
• Prior experience in luxury retail, fashion, hotel front desk, or premium service industry preferred.

Job Types: Full-time, Internship

Language:

• English (Preferred)

Work Location: In person