Guest Relation Associate (Mall) - Thane - West

Role :

Location:

Experience:

Salary:

Gender:

Reporting To:

• Customer Engagement:

• Greet and assist shoppers courteously at entry points, help desks, and common areas.
• Handle queries related to stores, events, offers, facilities, and directions.

• Daily Operations Support:

• Monitor cleanliness, signage, and functioning of amenities across the mall.
• Coordinate with housekeeping, security, and technical teams for quick issue resolution.

• Feedback & Escalation:

• Gather visitor feedback and report complaints or incidents to management promptly.
• Follow up to ensure satisfactory resolution.

• Event & Promotion Support:

• Assist with setup, customer flow management, and guest handling during mall events or seasonal promotions.

• Lost & Found Handling:

• Maintain proper records of lost & found items and coordinate returns to rightful owners.

• Reporting & Documentation:

• Maintain logs of guest inquiries, incidents, and daily visitor counts as required.

Candidate Profile :

• Experience:

  0 to 3 years in guest relations, front office, mall operations, or customer service

• Industry Preference:

  Retail, Hospitality, Shopping Malls, Airports, or Service Sectors

• Age Limit:

  Below 32 years
• Salary up to

  30,000 per month

  and for

  freshers 25,000

  depends on Interview & Communication skills
• Strong English Communication is required.

Skills & Attributes

• Excellent communication and interpersonal skills
• Well-groomed, presentable, and confident in customer-facing roles
• Basic understanding of mall operations and service standards
• Calm under pressure with strong problem-solving ability
• Proficiency in English, Hindi, and Telugu preferred

Education

• Graduation in any discipline (Hospitality or Retail Management preferred)

Working Conditions :

• Willing to work in rotational shifts, weekends, and public holidays

• Uniform and grooming standards

  to be maintained at all times
• They have a

  Six Weekly Off Policy

  . It could be Any Day.

bhakti.oasis04@gmail.com