GSA Front Office

Mercure

0 - 1 years

2 - 5 Lacs

lucknow

Posted:6 hours ago| Platform:

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Skills Required

customer satisfaction front office administration customer service hospitality hotel management housekeeping reception

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced GSA Front Office professional to join our team at Mercure Hotels. The ideal candidate will have a strong background in front office operations and excellent customer service skills.

Roles and Responsibility

Manage the front office team to ensure seamless day-to-day operations.
Handle guest inquiries and resolve issues professionally and courteously.
Coordinate with other departments to maintain high levels of customer satisfaction.
Develop and implement effective strategies to enhance front office efficiency.
Maintain accurate records and reports of front office activities.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in front office operations, preferably in a similar role.
Excellent communication and interpersonal skills are required to work effectively with guests and staff.
Strong problem-solving and analytical skills are needed to handle complex issues.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Knowledge of front office software and systems is essential.
Strong leadership and team management skills are necessary to lead a team.

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