- Strategic Architectural Leadership
- Define, refine, and own the overall architectural vision for the ServiceNow platform in AzT, including active lead in the end-to-end architectural strategy for the BOOST program
- (Potentially) Assist in shaping and influencing the broader enterprise technology strategy by representing the ServiceNow platform in governance boards or steering committees
- Provide thought leadership on leveraging new ServiceNow capabilities, modules, or frameworks that align with evolving business and technology needs
- Collaborate with BOOST program to validate the migration roadmaps, milestones, and success criteria
- Mitigate technical risks by identifying potential roadblocks and developing contingency plans
- Liaise with Demand Management to govern processes for intake, assessment, and prioritization of new business demands related to the ServiceNow platform
- Develop measurable KPIs and metrics to track performance of the platform
- Technical Governance and Standards
- Establish and maintain architectural principles, standards, and guidelines to ensure consistency, performance, and security
- Oversee end-to-end solution design and integration with peripheral systems, ensuring alignment with overall enterprise architecture and compliance requirements
- Partner with security and compliance teams to proactively address data privacy, regulatory adherence, and cyber risks in solution designs
- Champion best practices, code quality, and DevOps approaches across all ServiceNow implementation and release processes
- Build, mentor, and lead a high-performing team of Solution, Technical and Platform Architects
- Provide guidance and thought leadership to cross-functional teams (e.g., developers, analysts, project managers)
Required Qualifications
- Technical
- 15+ years of progressive experience in enterprise architecture, solution design, or technical leadership roles
- Deep expertise in ServiceNow (platform administration, architecture, design) with at least 5 years in a leadership capacity
- Demonstrable experience with various ServiceNow modules (e.g., ITSM, ITOM, GRC, HRSD), including the ability to integrate these modules into a coherent, future-ready platform architecture
- Strong understanding of architectural frameworks (TOGAF, Zachman) and best practices for delivering enterprise-wide solutions
- (Plus) Proven track record in driving large-scale, complex technology transformations, ideally involving ServiceNow or similar platforms
- Leadership & Soft Skills
- Leadership, stakeholder management, and team-building skills; ability to inspire and motivate cross-functional teams
- Strong communication and presentation abilities, capable of conveying complex technical concepts to executives, business partners, and solutioning teams/ partners
- Adept at conflict resolution, negotiation, and consensus-building in a matrixed or highly complex environment
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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