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AV Global Advisory Services
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Grievance Management / Escalation Manager

Grievance Management / Escalation Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

AV Global Advisory Services

3 - 8 years

4 - 8 Lacs

chennai

Posted:Just now| Platform:

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Skills Required

escalations grievance handling complaint management rederasal grievance redressal

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent requirement:

Experience- Minimum 3 years of relevant experience

Language: Hindi and English Fluency must

Responsibilities

Responsible to provide adequate and quick resolution to all the escalated complaints.
Ensuring adherence to grievances redressal policy and processes, monitoring its implementation and initiating corrective action wherever needed by self.
Evaluation of complaints and submit the RCA with action plan.
Participate in various initiatives towards reduction in escalations of customer complaints.
Ensure adequacy and quality of all complaints resolution at this level.
To ensure the deliverables are met in a timely manner.
Ensuring all regulatory queries are answered to the regulators satisfaction.
Regular review of open complaints and sharing feedback with the team manager

KEY INTERACTIONS

Business Stakeholders - For coordinating on all aspects, to deliver end to end customer grievance resolution.
Regulator/ Government Authorities - For coordinating resolution to complainant.
Complainant/ Customer - For coordinating resolution to complainant/ customer.

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Grievance Management / Escalation Manager