514 Grievance Handling Jobs - Page 21

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Title: HR Operations Executive Company: Redcliffe Labs Location: Gurugram, Haryana, India Department: Human Resources Experience: 1 to 3 Years Address: Redcliffe Labs, 704, 7th Floor, Tower C, UNITECH CYBER PARK, Durga Colony, Sector 39, Gurugram, Haryana 122022 **Walk-In Interview** Date: 7-May-25 to 9-May-25 & 12-May-25 to 16-May-25 Time: 11:00 AM to 3:00 PM HR Meena * Recruitment candidates please do not apply; its a hard-core HR Operations Opening*** About Company: Redcliffe Labs is a purpose-driven, pan-India diagnostics provider dedicated to Giving India its Right to Quality Diagnostics. Operating across 220+ cities with a network of 80+ advanced labs and 2000+ collection centers, we deliver trusted healthcare solutions to Tier 1, 2, and 3 cities and beyond. Our convenient home collection services bring diagnostics directly to patients' doorsteps, ensuring accessibility and ease. Role Overview: The HR Operations Executive will play a pivotal role in ensuring the seamless execution of HR processes, focusing on employee onboarding, payroll administration, grievance handling, and the development and enforcement of HR policies. Key Responsibilities 1. Onboarding & Induction 2. Payroll Administration 3. Grievance Handling & Employee Relations 4. HR Policies & Compliance Role & responsibilities

Job Title: Director Office of Student Affairs Location: Bengaluru North, Karnataka, India Employment Type: Full-Time | Senior Management About the Role: This pivotal leadership position within a well-regarded academic institution demands a highly experienced and dedicated individual to lead and shape the Office of Student Affairs. The Director will be instrumental in fostering a vibrant, supportive, and inclusive campus environment that enhances the overall student experience and contributes to their holistic development. The role requires strategic vision, exceptional leadership capabilities, and a deep understanding of student needs and the complexities of student life within a dynamic higher education setting. The Director will oversee a range of critical student services and programs, ensuring their effectiveness and alignment with the institutions mission and values. Key Responsibilities: Provide strategic leadership and direction to the Office of Student Affairs, aligning its goals and initiatives with the institution’s overall strategy. Oversee the development, implementation, and assessment of comprehensive student support services, programs, and activities that promote well-being, engagement, and success. Foster a positive and inclusive campus culture that embraces diversity, equity, and belonging. Manage student conduct and disciplinary processes, ensuring consistency, fairness, and compliance with institutional policies. Lead and mentor a team of student affairs professionals, supporting their development and ensuring quality service delivery. Collaborate effectively with academic departments, administrative units, and student organizations to create a cohesive support ecosystem. Develop and manage the student affairs budget, ensuring responsible resource allocation. Serve as a key contact and advocate for students, addressing concerns and facilitating solutions. Ensure compliance with applicable regulations and institutional policies related to student affairs. Oversee student clubs, organizations, and leadership programs, promoting co-curricular engagement. Manage student counseling, health, and wellness services, ensuring holistic student support. Develop and execute orientation and transition programs for new students. Supervise residential life programs (if applicable), enhancing the campus living experience. Oversee career services and student placement support, aiding students’ transition to professional life. Address and resolve student grievances through transparent and effective mechanisms. Promote campus safety and student security. Represent the institution in relevant forums and engage with external stakeholders and networks. Leverage data, metrics, and feedback to inform policy and continuously improve services. Key Qualifications and Experience: Master’s degree in Student Affairs, Higher Education Administration, Counseling, or a closely related field is essential. A Ph.D. or Ed.D. is highly preferred. Minimum of 10 years of progressive experience in student affairs or related roles, with at least 5 years in a senior leadership position within recognized universities or autonomous colleges. Proven ability to develop, lead, and evaluate student-focused programs that support academic and personal growth. In-depth understanding of student development theories, best practices in higher education, and student engagement models. Strong knowledge of student conduct regulations, grievance redressal systems, and UGC/AICTE/NAAC guidelines. Demonstrated success in team leadership, interdepartmental collaboration, and resource management. Excellent interpersonal, communication, and presentation skills with the ability to connect with a diverse student body and institutional stakeholders. Analytical thinking and data-driven decision-making skills for program evaluation and strategic planning. Deep commitment to diversity, equity, and inclusion. Familiarity with student information systems and digital engagement tools. Desirable: experience in student counseling, career development services, or residential life management.

Manage end-to-end recruitment, onboarding, & retention strategies Employee relations, conflict resolution & grievance management Performance management processes, including goal setting & appraisals Develop and implement HR policies & initiatives Required Candidate profile Ensure compliance with labor laws, company policies & HR best practices Support compensation, benefits administration & payroll processing Analyze HR metrics to improve workforce planning & decision

Develop & implement Employee Relations strategies, handling complex employee issues, ensuring compliance with labour laws, positive work environment. Work with HRBP, legal & FCU team to resolve conflicts, employee satisfaction, productive culture.

Job description: Job Role/ JD: Manage the end-to-end employee lifecycle processes, including onboarding, off boarding, and internal transfers. Ensure compliance with local, state, and federal employment laws and regulations. Implement and communicate HR policies and procedures, keeping them up-to-date. Driving employee engagement activities end to end. Address employee inquiries and grievances promptly. Assist in town hall, RnR, employee connects. Basic Qualifications: Mandatory full time Bachelors (Master’s degree is preferred) in HR, Business Administration, or a related field. 1-3 years of experience in an HRBP or similar HR role. Strong understanding of HR practices. Excellent communication, interpersonal skills. Ability to build relationships at all levels of the organization. • Proficiency in HRMS tools, and Canva will be an added advantage

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Junior Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! JD:- Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints This includes a) Analyse the complaint on merits; ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately. iii) Preparing the draft reply on merits based on feed-back received from location; iv) Arranging reply, documents for the re-open cases. v) Assist in ensuring compliance of the Advisory/Orders passed by the Authority. vi) Updating the status in Modules. Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

Manage recruitment process Facilitate onboarding, attendance, salary calculation Assist in conflict resolution Maintain employee records Process payroll Provide administrative support Manage office supplies End-to-End HR & Admin Responsibilities

Job Title: Senior HR Executive and Generalist Location: Chennai Experience Required: 4 to 7 years Shift: US Shift (4:30 PM to 1:30 AM) Key Responsibilities: Recruitment & Onboarding Manage end-to-end recruitment life cycle (job posting, sourcing, screening, interviewing, offer, and onboarding) Coordinate with hiring managers to understand staffing needs and deliver talent solutions Ensure smooth onboarding experience and induction program for new hires Employee Relations & Engagement Act as a point of contact for employee queries and grievance handling Organize employee engagement initiatives and team-building activities Promote a positive and inclusive work environment HR Operations & Compliance Maintain employee records and HR databases (attendance, leaves, payroll inputs) Ensure legal compliance by monitoring and implementing HR federal and state requirements Manage HR documentation, employment letters, and contracts Performance Management Assist in implementing the performance appraisal process Guide managers and employees on goal setting, feedback, and performance reviews Identify underperformance issues and support improvement plans Learning & Development Identify training needs and support learning initiatives Coordinate internal and external training sessions and track effectiveness Policy Implementation Develop and update HR policies in line with company goals and labor law Educate employees and managers on HR policies and best practices Qualifications and Skills: Bachelor's/Master's degree in Human Resources, Business Administration, or a related field 4+ years of proven experience in an HR Generalist or Executive role Strong knowledge of labor laws and HR best practices Proficient in MS Office and HRIS tools Excellent communication, interpersonal, and problem-solving skills Ability to work independently and handle multiple tasks simultaneously

Job Title: We are seeking a proactive and empathetic Customer Relationship Executive (HR) to act as the primary point of contact for all HR-related inquiries and concerns within a designated zone. This role involves managing employee relations, addressing grievances, handling emergency situations, and ensuring effective communication between employees and management. The ideal candidate will possess strong interpersonal skills, a deep understanding of HR policies, and the ability to navigate complex situations with discretion and professionalism. Key Responsibilities: Employee Relations & Engagement: Serve as the first point of contact for employees regarding HR-related queries and concerns. Foster positive relationships between employees and management to promote a collaborative work environment. Conduct regular check-ins with employees to gauge satisfaction and address potential issues proactively. Grievance Handling & Conflict Resolution: Receive and document employee grievances, ensuring confidentiality and impartiality. Investigate complaints thoroughly and in a timely manner, collaborating with relevant departments as needed. Mediate conflicts between employees and management, facilitating constructive discussions to reach amicable resolutions. Emergency Response & Escalation Management: Develop and implement protocols for handling emergency situations affecting employees. Coordinate with emergency services and internal departments during critical incidents. Ensure timely communication with affected employees and their families, providing support as necessary. Act as an escalation point for complex or high-priority HR issues, providing expert advice and solutions. Reporting & Documentation: Maintain accurate records of all employee interactions, grievances, and resolutions. Prepare regular reports on HR metrics, including grievance trends and emergency incidents. Present findings and recommendations to senior management for continuous improvement. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. Proven experience in HR or customer relationship management roles. Strong understanding of labor laws and HR best practices. Excellent communication, interpersonal, and conflict resolution skills. Ability to handle sensitive situations with discretion and professionalism. Proficiency in HR software and Microsoft Office Suite.bp global+1Manatal+1 Desirable Skills: Experience in crisis management and emergency response. Familiarity with grievance management systems. Multilingual abilities to communicate with a diverse workforce. Working Conditions: Full-time position with occasional after-hours availability for emergency situations. Office-based with potential for remote work depending on company policy.

Responsibilities: Manage Talent engagement across the employee lifecycle. Define Employee Value Proposition (EVP) and drive culture change through an engagement framework. Successfully monitor the pulse of the employees to ensure a high level of employee engagement. Conducting regular employee roundtables: 1-on-1 meetings with employees, Monthly managers Meet, skip level meetings and open houses. Work closely with leaders and teams to understand the pulse of the business to help build and execute thoughtful engagement plans that also enable retention of the employees. Deliver core HR programs at a scale that support employee and manager capability, best-in-class performance management, and employee relations. Exit Interviews & Analysis - Retention Talk & exit interviews. Must Have: 5-10 years of relevant functional experience. MBA with a specialization in Human Resources. Outstanding communication and presentation skills. Analytical skills and problem solving ability. High level of interpersonal skills and integrity; solid team player. Ability to influence senior management, establish and maintain collaborative partnerships. and provide thought leadership. Work Mode: Hybrid(3 days from office)

SPOC for investigating workplace situations, grievance, conflicts, employee issues for Cvent India End to End redressal of employee complaints Ensure timely closure of investigations and upkeeping the ER records in all relevant systems Collaborating with different COEs including Legal to ensure a fair and unbiased investigation of any grievance and conflict, in accordance to labor laws and regulations Manage Employee discipline issues including and not limited to any issues in breach of the Employee handbook clauses Lead the Cvent India Workplace Harassment committee Monitor/analyze employee relations trend and develop and implement mitigation strategies accordingly Assist in drafting, designing, interpreting, maintaining policies & HR Processes, regulations, and programs in a manner conducive to company goals Regular audits of processes & policies in compliance with existing labor laws. What you will need for this role: Proven work experience as an Employee Relations Specialist or similar role. Demonstrated knowledge of employment laws and regulations. Proven record of Strong problem-solving conflict resolution and mediation. Excellent decision-making skills Strong understanding and ability of handling confidential information. Outstanding interpersonal skills Exceptional written and verbal communication. Excellent organizational skills and attention to details. Professional certification as an Employee Relations Specialist.

Job Roles and responsibilities : * Manage the entire recruitment lifecycle for factory and office staff * Ensure compliance with labor laws, factory regulations, ESI, PF, and other statutory requirements * Maintain accurate employee records and handle attendance, payroll inputs, and leave management * Implement HR policies and procedures tailored to the garment manufacturing setup * Lead employee engagement initiatives, grievance handling, and conflict resolution * Monitor and improve employee morale, discipline, and productivity * Facilitate training and skill development programs for factory workers and staff * Coordinate with department heads to forecast staffing needs and manage manpower planning * Liaise with government authorities during inspections and audits * Maintain a healthy and safe work environment as per factory compliance standards Qualifications & Requirements: * Bachelors or Masters degree in Human Resources, Business Administration, or a related field * Minimum 5 years of HR experience, preferably in the manufacturing or garment sector * Strong understanding of labor laws applicable in Haryana and garment factories * Excellent communication, leadership, and conflict-resolution skills * Working knowledge of HRMS/payroll software is a plus * Ability to work independently and manage a diverse workfoce.

About the job: Key Responsibilities: 1. Conduct initial candidate screening to assess qualifications and fit 2. Manage and meet the hiring deadlines and find out ways to meet the same 3. Plan and execute employee engagement activities to enhance workplace morale 4. Assist the HR Manager with daily operational tasks and strategic initiatives 5. Oversee administrative functions and ensure compliance with company policies 6. Maintain discipline and foster a positive work culture within the organization 7. Conduct research and development to improve HR processes and policies Requirements: 1. Strong verbal and written communication skills 2. Proficiency in MS Word, Excel, and PowerPoint 3. Excellent command of the English language (written & spoken) 4. Strong soft skills, including interpersonal and conflict resolution abilities 5. Effective presentation skills to communicate HR policies and updates 6. Strong email writing and professional correspondence skills Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Mumbai only Salary: ₹ 2,80,000 - 3,25,000 /year Experience: 1 year(s) Deadline: 2025-06-04 23:59:59 Other perks: Health Insurance Skills required: MS-Office, Recruitment, MS-PowerPoint, Presentation skills, English Proficiency (Spoken), English Proficiency (Written), Effective Communication, Grievance Handling and Conflict Management Other Requirements: 1. Bachelor's or Master’s degree in human resources, business administration, or a related field 2. Prior experience in HR or administrative roles is a plus 3. Knowledge of HR software and systems is advantageous About Company: CyberFrat is a global organization specializing in providing services like advisory, consulting, training, event management, and content creation in emerging technologies, cybersecurity, and risk management domains.