514 Grievance Handling Jobs - Page 20

Human Resource HR Systems Performance Management Engagement Performance Review Appraisal Recruitment Policies HR Policies Payroll Management

Please check the below link https://docs.google.com/document/d/1MWNRC4SrzGhhiP0rU5US3t586I5qTUWe/edit Required Candidate profile Please check the below link https://docs.google.com/document/d/1MWNRC4SrzGhhiP0rU5US3t586I5qTUWe/edit

What drives us? A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. Thats the future we're building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We're building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years. What will you drive? As a Retail Associate (RA), your daily goal is to reach a set number of leads and engage prospects with charm and persuasion. We'll track your calling minutes to ensure every moment counts toward our success. This role isn't just about showing up; it's about delivering results! You'll have monthly targets that push your competitive spirit and test your negotiation skills. And there's more! You'll receive comprehensive training over 7 to 15 days, both in the classroom and on the job. Our top-notch program prepares you to handle any challenge because at CARS24, we're committed to setting you up for success. Get ready for incentives that revolve around hitting targets, scoring big on conversions, and turning every challenge into a victory lap. It's not just about meeting goals; it's about surpassing them and reaping the rewards. Who are we looking for? Cruise into a full-time gig with 6 action-packed work days a week. Don't worry; we've got your back with a weekday off to recharge those engines. A disciplined enthusiast with strong negotiation skills with customers and regular follow up to win back leads. Zoom in at 9:30 AM and coast through to 6:30 PM—because at CARS24, we're all about revving up during office hours. Park yourself at our office by 10 AM sharp (maximum), with a dash of Punctuality and flexibility for those occasional extra laps around the track. Gear up and join our winning and exciting team at CARS24, where every day is a drive towards success!

Roles and Responsibilities: Understands the manpower requirements and coordinating for recruitment and selection process Strong in Sourcing and Recruiting (conventional and non-conventional) Conduct preliminary round of interview Conducting pre-employment and post-employment background verification of candidates Follow up for employee new joinee up to induction and documentation Should be strong on statutory compliances Liaison with vendor and government bodies Regularly visit BHIMA stores to understand the business requirements and support the branch manager and employees Cafeteria and Facilities management Handles employee queries and concerns should have strong base on employee grievances Conduct employee engagement activities at branches Identify and maintain details of accommodation facilities for staff Attendance, Leave Management and Payroll Input Conducting exit interview of resigned employees Preferred candidate profile Should have minimum of 2+ years of work experience as an HR Should be willing to work 6 days a week Qualification post graduation in HR (full time) Ability to work independently and multi task in a fast-paced environment Good interpersonal skills Should be multilingual. Ability to speak Kannada mandatory and Tamil, Telugu, Hindi & Malayalam will be an added advantage Strong in MS Excel Good Command over english Should be willing to travel as and when required

Role & responsibilities Payroll Management: Oversee monthly payroll processing, salary calculations, deductions, reimbursements, and final settlements. Ensure accurate and timely payroll disbursement in compliance with statutory requirements. Leave Management: Manage employee leave records, applications, approvals, and balances in alignment with company policies. Maintain up-to-date records of attendance and absenteeism. Statutory Compliances: Ensure compliance with labor laws and statutory obligations including PF, ESI, Gratuity, Professional Tax, and other applicable regulations. Handle submissions and liaise with government authorities for audits, inspections, and statutory reporting. Talent Acquisition: Manage end-to-end recruitment processes from job postings, candidate sourcing, screening, and interviews to offer management and onboarding. Build and maintain a talent pipeline to support organizational growth. Joining Formalities: Coordinate and conduct employee onboarding and induction programs. Manage documentation, background verification, and creation of employee records in HRIS and physical files. Employee Relations & HR Operations: Address employee queries, grievances, and disciplinary issues professionally and confidentially. Support performance management, training, and employee engagement initiatives. Maintain HR records, generate reports, and support audits and internal reviews. Preferred candidate profile

Roles and Responsibilities Manage front office operations, ensuring smooth coordination between departments. Handle incoming calls, emails, and chats with professionalism and efficiency. Provide exceptional customer service by resolving queries and concerns promptly. Maintain accurate records of client interactions using MS Office tools. Collaborate with team members to achieve organizational goals. Desired Candidate Profile 3-8 years of experience in a similar role (front office executive). Bachelor's degree in Any Specialization (B.A or equivalent). Excellent communication skills with proficiency in English language. Strong coordination skills for effective teamwork and emergency response. Ability to handle grievances professionally through grievance handling processes.

Recruitment Onboarding GMC & GPA Insurance General Administration Letter Drafting Attendance Management Payroll Performance Appraisal Statutory Compliances Required Candidate profile Candidates with 5+ years of Experience in HR Generalist profile. Should be MBA graduate with Core HR experience

1. Sourcing -Referral recruitment -New sources for non officer recruitment -Hub Resourcing -ITI & Skill Institution Tie up -Local resources development- Local security guard, current vendors & Pamphlets -Portal usage for recruitment-Apna, Job Hai, Etc 2. Recruitment -Aadhar card verification, Bank Account Details, License Copies submission, -Candidate Tele calling for Interview -Conduct HR Round -Co-ordinate for operational interview -Salary Decide -Finalization of candidate -Give Offer Letter -Communication to Team with DOJ 3. Onboarding & Induction -Joining & Induction- Co-ordinate with Operation supervisor - Candidate initial monitoring -Documentation 4. Site Operation Support -Long leave replacement, Long leave rejoining -Operator Travelling -Gatepass arrangements -PPE Arrangements -Manpower ER & TR Monitoring 5. Attendance & HRMS -Documentation at HRMS Portal -HRMS Application -Leave Management -New Joining Creation, -Digital Documentation, -App Usage- Leaves, Tickets, Travelling, Transfer, Task 6. Grievances -Employee Grievances -Room Cost 7. Training & Development -Training & Development -Direct Training-Behavior training, Soft Skill Training, - Training Need Identification, Training Documentation, Training Evaluation, -Facilitator for online training, - Training As Per ISO

All Generic Function Related to Human Resource, Industrial Relation, Personnel Management, General Administration, And Welfare Activity, Including All Legal And Statutory Compliance at Plant Wage , Salary , Leave Administration And Legal Help To GMW Required Candidate profile Must be Capable And Confident to look after Medium Scale Chemical Factory independently under guidance of Corporate Head - Human Resource or Unit Head Capable to Draft Legal Document And Notices Etc

JOB DESCRIPTION HR-Admin-Corporate Communication (Assistant Manager) We are a leading company in the field of international trading, trade finance, project finance, and international marketing of products. We are looking for a HR-Admin-Corporate Communication Assistant Manager to join our team and lead our human resources, administration, and communications functions. You will be responsible for overseeing all aspects of HR, administration, and communication activities, such as: 1. As the HR: Planning, developing, and executing HR and communication policies and programs that support our companys vision and mission Managing the recruitment and selection process, ensuring a positive candidate experience and a diverse talent pipeline Fostering a positive work environment and employee engagement through effective communication, feedback, recognition, and reward programs Providing guidance and support to managers and employees on HR-related matters, such as performance management, employee relations, career development, and conflict resolution Ensuring compliance with all relevant labour laws and regulations Managing the HR budget and resources, including payroll, benefits, and administration Designing and implementing internal and external communication campaigns that promote our company’s brand, products, services, and achievements. 2. As the Corporate communications, Creating and distributing engaging content for various communication channels, such as newsletters, social media, press releases, websites, etc. 3. As office admin Handling the everyday office admin work Supporting the upper management in the day-to-day requirements Managing office events including CSR, Off-sites, in-office business meetings, etc. To be successful in this role, you should have: A bachelor’s degree in Human Resources, Business Administration, Communication, or a related field Reasonable experience and aptitude for HR and office administration Social media savvy Excellence in communication Excellent leadership, organizational, and interpersonal skills Ability to develop and implement effective HR and communication strategies that align with our company’s goals and values Ability to work under pressure and handle multiple tasks Ability to work effectively with different levels of management and stakeholders This opportunity is open to everyone, including fresh graduates. We will be offering CTC 4.5 to 5.5 LPA.

Recruitment and Onboarding Independently handled full recruitment cycle, including job postings, resume screening, interviewing, and onboarding of new hires Collaborate with hiring managers to identify staffing needs and develop job descriptions Facilitating the onboarding process for new hires, ensuring they are properly integrated into the company Employee Relations Serve as a point of contact for employee inquiries and concerns, providing guidance on HR policies and procedures Handling employee inquiries and concerns, mediating conflicts, and addressing performance issues Assist in resolving employee issues and conflicts, ensuring a positive workplace environment Performance Management Support the performance appraisal process, including tracking and facilitating reviews Implementing and managing performance evaluation systems Led annual performance appraisals, salary revisions, and skill development programs; coordinated with department heads to ensure fair and transparent performance evaluations Training and Development Identifying training needs and developing or sourcing appropriate training programs Ensuring employees have the necessary skills and knowledge to perform their jobs effectively Coordinate employee training programs and workshops to enhance skills and knowledge Compensation and Benefits Assist in administering employee benefits programs, including health insurance, retirement plans, and leave management. Support payroll processing and ensure accuracy in compensation records Data Management and Reporting Maintain employee records and HR databases with accuracy and confidentiality Prepare HR metrics and reports to assist management in decision-making Organizational Development Participate in initiatives to improve employee engagement and retention. Support change management efforts and organizational development strategies

We Are Hiring! | HR Business Partner (HRBP) | Hosur Location We are looking for a passionate and experienced HR Business Partner (HRBP) to join our dynamic team at a leading automotive manufacturing company based in Hosur. Experience Required: 12+years Role Split: 70% HRBP responsibilities, 30% IR (Industrial Relations) focus Industry: Automotive / Manufacturing Key Responsibilities: Act as a strategic partner to business leaders, driving people strategy and business outcomes. Employee engagement, performance management, talent development, and organizational development. Handle IR activities, including liaising with unions, managing employee grievances, compliance, and maintaining harmonious employee relations. Implement HR initiatives aligned with business objectives in a fast-paced manufacturing environment. Who Were Looking For: Strong HRBP background with a solid understanding of Industrial Relations. Experience in an automotive manufacturing setup preferred. Excellent communication, leadership, and problem-solving skills. Ability to manage stakeholders and drive change. Location: On-site, Hosur If you are passionate about building a high-performance culture and have the right experience, we'd love to connect! Interested candidates, share your profile at uma@bvrpc.com

Greeting from Global Healthcare!! We're Hiring! Manager - HR Business Partner/ Employee Relations Are you passionate about building and nurturing a positive workplace culture? Do you thrive in a dynamic environment where you can make a significant impact? If so, we want you to join our team as a Assistant Manager - HR Business Partner/ Employee Relations! Preferred only Male candidates Location - Chennai - Vepery Shift : Ready to work in US Shift Timings. ( Nighr Shift) Exp : 12-18 yrs Job Description: HR Policies and Strategies: Aligning business goals with HR strategies is crucial for organizational success. Ensuring that HR goals are based on business drivers demonstrates a strategic approach. Designing and implementing policies that foster a healthy work environment is essential for employee well-being and productivity. Coaching senior leaders on strategic talent challenges helps in talent retention and development. Providing expertise in various HR areas such as career planning, data analysis, and compensation ensures a well-rounded HR function. Sustaining company culture and communication reinforces organizational values and identity. Employee Relations: Addressing employee relations issues effectively is vital for maintaining a harmonious work environment. Timely resolution of employee requests and grievances is important to prevent escalation and maintain employee satisfaction. Employee Engagement: Onboarding plays a crucial role in shaping employee experience and retention. Driving initiatives to enhance retention and engagement contributes to long-term organizational success. Talent Management: Leading organizational change and supporting talent management initiatives are key responsibilities. Developing and implementing performance management systems ensures alignment with business objectives. Data Analytics & Measurement: Leveraging data analytics to identify trends and make informed decisions is essential. Monitoring talent metrics helps in improving performance, retention, and overall employee experience. Tracking and reporting on HR metrics and KPIs provides insights into organizational health and effectiveness. Legal & Regulatory Environment: Adhering to labor regulations is essential to avoid legal issues and maintain ethical HR practices. Responsibilities: Incident management, Team Leadership, Safety compliance, Reporting: Maintain accurate logs of incidents, security breaches, operational activities, and shift reports. Provide nightly operational and security reports to upper management, highlighting any issues or concerns that require attention. • Technology & Equipment Monitoring: Monitor the security systems and ensure that all equipment such as CCTV cameras, alarms, and fire suppression systems are functioning properly. Troubleshoot any technical issues with security devices. • Emergency Response: Lead emergency response efforts in case of any unforeseen security situations such as natural disasters, system failures, or other emergencies. Coordinate with emergency services as required. Staff Supervision : Manage and support Night shift employees, ensuring Office decorum and discipline. • Adherence to Sops : Ensure that all Employees consistently comply with established SOPs and Safety Guidelines. This includes regularly monitoring work place practices and taking corrective action when deviations occur. • Legal and Compliance Handling : Address any legal issue such as police visits, Regulatory checks, or Political interference. Must be responsible for coordination in providing timely response to the queries- Via, Calls , Emails and In person. • Emergency Support : Have an Emergency response system with access to medical aid and counseling if need. • Harassment - Free Environment : Provide strong anti - harassment policies with confidential complaint Mechanisms . COMPETENCIES / SKILL SET : Strong business and HR acumen, including strong problem-solving skills, critical thinking, and analysis to drive organizational and people-related strategies and outcomes. Self-starter who demonstrates accountability for results. Excellent interpersonal skills with the ability to build rapport quickly, influence and partner with senior management and communicate effectively with all levels of the organization to achieve results. Ability to work within constraints and to challenge the status quo. Comfortable with ambiguity and taking part in complex strategy discussions. Strong strategic thinking and passionate about innovative HR solutions and process improvement. Should be strong in grievance and disciplinary management and employee relations. Results orientation and Execution focused, with strong attention to detail. Ability to get into the details, when necessary, but also see the larger picture. In-depth knowledge of labor law and HR best practices QUALIFICATIONS & WORK EXPERIENCE : MBA / PGDBM or any equivalent Post Graduate degree in HR with 10+yrs of experience. Proven work experience as a HR Manager or similar role. Prior Experience of working in BPO / KPO's and Managing Large Work Force would be referred Interested candidates can share your profile along with below details to me at career.chennai@ghcbp.com 9150064772 can contact or whatsapp with below Details Total Exp : Relevant Exp as HRBP: Current CTC Expected CTC: Notice Period: Current location: Preferred Location: Reason for Job Change : Regards Global HR Team 9150064772

Basic Section No. Of Position 1 Grade 9 Level Manager Organisational BUSINESS Apparels BUSINESS_UNIT-1 Madura Clothing BUSINESS_UNIT-2 Madura Clothing BUSINESS_UNIT-3 Madura Clothing DEPARTMENT-1 Human Resources Country India State Andhra Pradesh Worksite Hyderabad Industry -- Function Human Resources Skills Skill Human Resources Minimum Qualification Post Graduate CERTIFICATION No data available About The Role DesignationArea HR Base Location: Hyderabad Minimum Qualification Post Graduate Preferred Years of Experience: 1-4Years Preferred Skills: Experience in Retail HR and Employee Grievance handlingFlexible to Travel Key Result Areas Financial Controlling manpower cost Maintaining percentage of salary to NSV Keeping a cap on salary cost of entry level Reducing consulting cost Sourcing people in house Controlling cost Customer Avoiding external hiring of Store Managers and Asst. Store Managers to enrich the internal talent Identifying potential employees and training them for higher promotion. Proper adherence to training calendar Employee Satisfaction survey on various parameters (Retail Vibes). Form action plan based on areas of improvement. Employee Engagement Internal Processes Quarterly Appraisal System and feedbacks Recruitment- Giving Job Requirements Selected based on requirements On boarding done under Adecco Confirmation HR Promises Minimum TAT duration Ensuring salary on time ID cards, employment letter, offer letter, insurance card on time. Performance approvals are done on time F&F Closures Controlling Attrition Career management Learning and growth Spending time on growth and development Learning and implementing new things Handling at least one cross functional project

Roles and responsibilities: To be the first level of Interface between HR & Operations, IT, Quality team for all HR related activities and Query handling Handle all queries, grievances and escalations received from agents on the floor and ensure the same are resolved within committed timelines and close the tickets on MYHR. Assist the L&D team in the co-ordination for JUMP / L&D initiatives Carrying out employee engagement activities across floor Support Operations in any Ad-hoc / calendarized activity, R&R, etc. Ensure to drive compliance with the teams with the support of Ops. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, ESIC, PF, insurance claims etc. Support supervisor in co-ordinating / execution of Induction program defined for new joining at TL & Coordinate for the roll-out and closure of Internal Job Posting (IJPs) with in timelines Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys,etc. Ensure Employee listening activities are planned, organized &conducted every quarter Execution of HR initiatives on the floor such as HR Forums, Employee Satisfaction surveys ,etc.1/E02) on an EDP and effectively manage the process Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures Execute engagement activities on the floor Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. Conduct Exit discussion, Interviews for resigned employees and escalate issues, if any, arising of the interview. Maintain database and trackers for all BHR activities on real time basis. Ensure consistent and regular usage of MYHR wrt all BHR activities on a real time basis. Preparation of various BHR Reports within timelines Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action. PLEASE DO CALL ME IF YOU HAVE ANY DOUBTS ( 7904220567 ) Regards, Keshav A Human Resource Executive-Talent Acquisition |M +91 7904220567 | Hyderabad |

Requirements: - Handle Grievance handling and employee coordination - Handle Attendance management and Leave management - Should have knowledge of PF, ESIC and salary components. - Should have knowledge of Advance Excel (V lookup /H Lookup/Pivot ) - Should have knowledge of Payroll and Compliance - Should have experience in HR Operation, compliance, client handling. - Taking care of Invoices, Payouts and Queries.

Job requirement - - Handle Grievance handling and employee coordination - Handle Attendance management and Leave management - Should have knowledge of PF, ESIC and salary components. - Should have knowledge of Advance Excel (V lookup /H Lookup/Pivot ) - Should have knowledge of Payroll and Compliance - Should have good Communication Skills - Should have experience in HR Operation, compliance, client handling.

The purpose of the role is to facilitate healthy and sustainable employee relation practices in one of the plants of VBL . The incumbent will also be responsible for the execution of the organizational HR strategy in the plant. Grievance Handling, drive engagement activities and maintain healthy shop floor environment Ensuring Contractual Manpower availability Statutory Compliances for PF, factories, Maintenance of relevant registers & returns under various laws Manpower Budget preparation and checking for deviation, recruitment & trainings Personnel Hygiene condition of plant, welfare, security, fire & safety Employee Relations: Suggest and implement healthy, cordial and proactive employee relations at the plant. Suggest and implement a strategy for negotiating long term agreements with Unions (wherever Union exists) and assist in the execution of wage agreements from time to time. Effectively manage Contractual/ Casual/ Fixed Term workmen in line with the Labour Laws and as per the organizational requirements. Support line managers on handling employee grievances and facilitate resolution of grievances with a view to ensuring industrial harmony and positive discipline. Execute and facilitate disciplinary actions whenever required. Facilitate implementation of worker development programs and continuous improvement programs for employee involvement like Total quality management, small group activities and other innovative HR practices. Local Liasioning Statutory compliance: Implementation of labour laws and adherence of statutory compliance at the plant. Facilitate compliance audits at the plant pertaining to labour laws. Management of litigations : Assist in the development of strategy for labour law litigations and facilitate settlement of cases as per organisational expectations. Manage and monitor labour related court/legal matters at the plant, actively interfacing with Company advocates and legal counsel. Education: Post graduate degree or diploma in Human Resource management / Personnel Management and Industrial Relations from Institute of repute. Knowledge of labour laws is essential. Competencies: - Strong analytical and conceptual skills - Ability to work in teams with a diverse set of team members Ability to lead and drive change management initiatives Age - 30-35 Years

Position SENIOR HR CONSULTANT LOCATION BENGALURU Description We at UIDAI, are looking for a qualified Senior HR Consultant to join our Bangalore office. The incumbent will lead HR Programs, conduct research to identify issues and provide advice and recommendations for solving day-to-day HR challenges. He/ She will formulate HR Strategies, handle recruitment & training and implement HR best practices at the Tech Centre. Educational Qualifications Requirements Post Graduate Degree in Business Administration / Business Management with Specialization in personnel Management (or) Post Graduate Degree / Diploma of minimum two years duration in personnel Management / HRM Work Experience 5+ Years in Resource Management/Hiring/Recruitment/Training etc Job Profile/Duties 1. Administrative responsibilities: 1.1. Play a pivotal role in establishing and maintaining a robust HR system, controls, procedures, policies and HR guidelines at the Tech Centre. 1.2. Involve in resolving organizational parity issues (if and when they arise) 1.3. Address employee grievances by setting up a HR helpdesk 2. Human Resource Planning 2.1. Create and maintain Job Descriptions for varied positions at the Tech Centre 2.2. Hire and mentor HR Consultants, plan and oversee their day-to-day activities 2.3. Incorporate necessary tools, technologies and practices that improve HR functions. 2.4. Expertise in HR Analytics, Metrics and Presentations 3. Recruitment and selection 3.1. Ensure a seamless on boarding experience for new-joiners 3.2. Coordinate with external agencies and partner organizations for the recruitment process of interns, employees, volunteers etc. 4. Performance management 4.1. Maintain a Performance Management System for the Tech Centre 4.2. Awareness of latest technological advancements in the HR Domain 5. Learning and Development 5.1. Responsible for framing Learning & Development Plans across the Tech Centre 6. Career Planning 6.1. Implementing strategic talent management practices, which includes identifying high-potential employees, creating development opportunities, and implementing succession planning. 6.2. Nurturing and retaining top talent, ensuring a strong and capable workforce. 7. Function evaluation 7.1. Conduct Employee Satisfaction & Feedback Surveys and report needful information to resolve immediate concerns and grievances 7.2. Expertise working with Founders, BU Heads/ Leadership Teams is an added advantage 7.3. A hands-on pragmatic approach. This role will include getting involved in varied projects, goals and tasks in collaboration with leaders across the organization 8. Rewards 8.1. Recognise and motivate employees for better enhancement of the performance. 9. Industrial relations 9.1. Work closely with the Leadership team to understand ground realities, shortcomings and further recommend best practices 9.2. Formulate HR Policies, Standard Operating Procedures (SOP) and requisite documents to ensure a smooth, efficient and seamless process across all levels within the Tech Centre 10. Employee participation & communication 10.1. Work as a liaison between the Headquarters and Bangalore Tech Centre to coordinate the day-to-day HR Operations and Internal Communications 10.2. Drive Employee Engagement initiatives and build a positive work culture that fosters innovation, collaboration and high performance 10.3. Publish and present HR metrics to the Leadership Team 10.4. A proactive attitude and a passion for leading with integrity 10.5. A curious and growth-oriented mindset to think innovatively and rationally about challenges/ issues and recommend creative, tactical and practical solutions 10.6. Excellent communication and interpersonal skills 10.7. Empathetic Leadership skills that prioritize team deliverables and outcomes 11. Health & Safety 11.1. Provide proper safety training for employees and create safe workplace environment which enhances the productivity. 12. Personal wellbeing 12.1. Involve proactively in promoting mental and physical- well-being at workplace.

Hi Job Seekers, Job Title: Customer Service Executive (BPO) Location- Gurugram, Sector18 Profile- To provide excellent customer support by resolving queries, offering solutions, and ensuring a smooth and satisfying customer experience. Job Description: Handle inbound/outbound customer calls Resolve customer queries and complaints efficiently Provide information about products and services Maintain customer satisfaction through professional behavior Skills Required: Excellent verbal communication Good listening and problem-solving skills Ability to work in a fast-paced environment Positive attitude and customer-focused approach Benefits: Up to 3LPA with performance-based incentives 5 days working (Rotational shifts) Both side cabs available Growth opportunities within the company On-the-job training provided Interested candidates can connect over WhatsApp-9569902470 (Fauzia) / Tamanna- 7355013912 . . #inbound #customerservice #empathy #sympathy #clienthandling #graduate #freshers #undergraduate #rotationalshifts #verbal #bpo #bpojobs #csa #gurgaonjobs #noidajobs #delhijobs

Job Title: Employee Relations Assistant Manager Department : Human Resources Location : Gurgaon Reports To : Employee Relations Assistant Manager / HRBP Lead Role Summary The Assistant Manager – Employee Relations will be responsible for managing employee engagement, grievance handling, policy implementation, and compliance within the BPO environment. The role demands a strong understanding of labor laws, proactive conflict resolution, and the ability to drive a positive workplace culture. Key Responsibilities Employee Engagement & Retention Drive employee engagement initiatives aligned with business needs Analyze attrition trends and recommend retention strategies Conduct stay interviews and exit interviews Weekly and monthly R&R’s along with engagement activities RYG analysis and interviews to retain and forecast attrition Abscond calling / attrition calling management to win back employees ESAT Surveys and strategy to improve the overall employee experience Onboarding and Induction Grievance Handling & Conflict Resolution Address employee grievances and escalate complex cases as needed Conduct impartial investigations in cases of misconduct, harassment, etc. Mediate conflicts between employees or between employee and management Compliance & Policy Enforcement Ensure adherence to company policies and labor regulations Support audits, POSH compliance, and internal HR governance checks Maintain and update HR documentation and records Stakeholder Management Act as a point of contact between HR and operations for ER matters Partner with TLs/Managers to educate and support people management Conduct periodic pulse checks and feedback sessions Reporting & Analytics Track and report on ER metrics – grievances, warnings, attrition, etc. Recommend preventive action based on trend analysis Key Skills & Competencies Strong knowledge of labor laws and employee rights Empathy, discretion, and objectivity Excellent communication and conflict resolution skills Data-driven approach to problem-solving Ability to manage sensitive issues with maturity Qualifications Graduate or Postgraduate in HR, Labor Law, or related fields 4–6 years of experience in ER or HRBP roles in a BPO or similar setup Working knowledge of HRMS systems preferred Work Conditions Willingness to work in rotational shifts, if required Comfortable with high-paced, employee-intensive environments 6 days working environment Role & responsibilities Preferred candidate profile Perks and benefits

We are currently hiring Talent acquisition Specialist, HR Admin & HR Executive For Manufacturing, Media And Manpower industry. Location - Mira Bhayander, Andheri and Chembur. Interested candidates can directly share their resumes at hr11@infinzi.in or can whatsapp to 9372946130 JD - Talent Acquisition Bulk Hiring Build and report on quarterly and annual hiring plans Create and publish job ads in various portals Network with potential hires through professional groups on social media and during events Collaborate with hiring managers to set qualification criteria for future employees Screen resumes and job applications Conduct initial phone screens to create shortlists of qualified candidates Interview candidates in-person for a wide range of roles (junior, senior and executive) Track hiring metrics including time-to-hire, time-to-fill and source of hire Design, distribute and measure the results of candidate experience surveys Train and advise hiring managers on interviewing techniques and assessment methods Follow up with candidates throughout the hiring process Maintain a database of potential candidates for future job openings JD - HR Executive Assist with the recruitment process: posting job ads, screening candidates, scheduling interviews Coordinate new hire onboarding and orientation processes Maintain and update employee records in both physical and digital formats Track employee attendance, leave, and overtime for payroll processing Support HR processes related to performance reviews, training, and disciplinary actions Respond to employee queries on HR policies, benefits, and procedures Ensure compliance with labor laws and company policies Organize employee engagement activities and events Provide administrative support to the HR department and management as needed Coordinate with production and showroom teams to support staffing needs JD - HR Admin Recruitment & Onboarding Manage job postings on global platforms and screen international candidates Coordinate interviews across different time zones Handle onboarding documentation and ensure compliance with local laws Liaise with recruitment agencies and hiring managers Employee Relations & Support Act as a point of contact for employee queries related to HR policies and processes Support cultural alignment and engagement for remote or cross-border teams Assist with conflict resolution and communication facilitation between teams HR Compliance & Documentation Maintain accurate employee records in line with international data protection laws (e.g., GDPR) Ensure adherence to local employment laws and internal policies Assist in global mobility, work permits, and contract processing if applicable HR Operations & Admin Process payroll inputs in coordination with finance or third-party vendors Track leave, attendance, and performance review cycles Maintain HR dashboards, metrics, and reports for global leadership Coordinate training and development programs Participate in HR process improvement initiatives Assist in building and updating international SOPs and HR policies.

Conduct detailed product training sessions. Develop & deliver training programs that enhance employee skills, improve performance & align with organizational goals Employee Engagement & Recruitment Grievance Handling

Role & responsibilities oversee, coordinate and manage all activities of the HR & Admin Department, (both on rolls & off rolls), as mentioned below: Recruitment Creation of Job descriptions. Managing the hiring process, including advertising open positions, reviewing resumes, Coordinating and conducting interviews, conducting reference and background checks, drafting offer letters for all positions. On Boarding & Documentation Managing the on-Boarding process for new employees. Maintaining up-to-date personal information and files. Payroll processing On rolls & Off rolls. Compensation & Benefits. Ensuring Management actions conform to employee handbook & labor laws. Creating Policies and Procedures. Conducting Annual Appraisals. Tracking Employee Performance and Documentation. Liaising with Legal counsel to discuss HR-related issues as needed. Grievance Handling. Statutory & Compliance handling including labor laws. Bringing in Interns, conducting internship programs. Training and Development. Off Boarding Process. Efficiency in managing all Admin activities. Employee Engagement & R&R. Analytical & Data Management. Preferred candidate profile: Relevant Experience Candidates, Highly detail oriented, able to lead the HR Team, multitask, enjoy interfacing with other staff at all levels, excellent skills in verbal & written communication, Leadership, Collaboration, Strategic thinking, Conflict resolution, all technical and functional skills of HR

Job Title: HR Generalist Employee Engagement (Night Shift) Company: Sunknowledge Pvt Ltd Website: www.sunknowledge.com Work Location: Salt Lake Sector V, Near RDB Cinema Hall. Shift Timing: 4:30 PM to 2:00 AM (Monday to Friday) Job Summary: Sun Knowledge Pvt Ltd is seeking a proactive and enthusiastic HR Generalist Employee Engagement to join our Human Resources team during the night shift. The ideal candidate will play a pivotal role in driving employee engagement initiatives, enhancing the onboarding experience, managing HR communications, maintaining accurate documentation, and supporting key HR operations. This role is integral to fostering a positive and productive workplace culture. Key Responsibilities: 1. Onboarding & Induction Manage end-to-end onboarding processes, including documentation, verification, and system updates. Conduct engaging induction sessions to orient new hires with the companys culture, policies, and values. Coordinate with cross-functional teams to ensure new employees are fully equipped for their roles. 2. Employee Engagement Design and implement employee engagement strategies and initiatives to boost morale and retention. Organize internal events, celebrations, and recognition programs aligned with business objectives. Collect and analyze employee feedback via surveys and focus groups to improve engagement. 3. HR Documentation Draft and issue HR documents such as offer letters, confirmation letters, promotion letters, and experience certificates. Maintain and update employee records, ensuring compliance with internal and legal standards. 4. Reporting & Analytics Generate and present periodic HR reports including metrics like attrition, headcount, and engagement levels. Analyze HR data to identify trends and support strategic decision-making. 5. Compliance & Employee Support Address and resolve employee queries related to HR policies and processes. Ensure adherence to all statutory and company HR policies. Key Qualifications & Skills: Experience: Minimum 1 years in an HR Generalist or Employee Engagement role, preferably within a BPO/KPO environment. Education: Graduation Strong verbal and written communication skills. Proficient in MS Office and HRMS platforms. Ability to work independently and manage multiple priorities under tight deadlines. Willingness and adaptability to work in a night shift environment. Perks & Benefits: Competitive compensation package. Exposure to a fast-paced, multicultural work environment. Access to employee wellness and engagement programs. Transport facilities provided for night shift employees. You can Share me your resume to pronoyguha.roy@sunknowledge.com with a Subject line " Applying for HR Generalist Role"