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3.0 - 7.0 years
3 - 4 Lacs
Khammam
Work from Office
Roles and Responsibilities Manage attendance, leaves, payroll processing, and other HR operations. Ensure compliance with company policies and procedures related to employee engagement, exit formalities, grievance handling, and industrial relations. Handle new joiner onboarding process and resolve any issues that may arise during the probationary period. Maintain accurate records of employee data and perform regular audits to ensure accuracy. Provide support in resolving conflicts between employees or between an employee and management. Compliance experience to NABH is added advantage Recruitment of Hospital Staff Desired Candidate Profile 3-8 years of experience in HR Generalist activities (payroll administration). Qualification: MBA/PGDM preferred Strong understanding of HR Operations, Payroll, Onboarding, Employee Engagement, Exit Formalities, Grievance Handling & Attendance Management.
Posted 1 month ago
8.0 - 13.0 years
10 - 16 Lacs
Tumkur
Work from Office
Job Description: Responsible for overseeing plant-level HR administration functions, including personnel management, compliance, time office operations, facilities, and employee welfare. Acts as a key link between corporate HR and plant operations to ensure smooth execution of HR processes and policies. Key Responsibilities: Manage time office, attendance, and leave systems for plant employees. Ensure statutory compliance (ESI, PF, Factory Act, etc.). Maintain employee records, documentation, and HRIS data. Oversee contract workforce administration in coordination with vendors. Support on boarding, exit, and employee engagement activities. Manage administrative functions such as canteen, transport, housekeeping, and accommodation. Liaise with local authorities and labour departments as needed. Language Requirement: Proficiency in Kannada is mandatory.
Posted 1 month ago
5.0 - 10.0 years
6 - 10 Lacs
Aurangabad
Work from Office
We have been retained by a highly progressive and fast growing Pharma company to hire an " Executive / Assistant Manager - HR" to be based at their manufacturing plant based at Aurangabad. Company's HO is located at Mumbai. Details of the position are mentioned below: Company: Our client is a highly reputed and fast growing pharma with a substantial domestic and international presence. Designation: Executive / Assistant Manager - HR. Job Location: Aurangabad Role & responsibilities: Lead and manage the HR Department, ensuring effective and efficient operations. To provide a comprehensive HR advisory service to the Company. Manage the recruitment process. Support present and future company demands through growing, involving, inspiring, and preserving human capital. Stay abreast of industry trends and best practices to continuously improve HR processes. Monitor and ensure the company's compliance with state, and local employment laws and regulations, recommend best practices; review and accordingly modify policies on a timely basis to maintain compliance. Conduct training and development programs as and when required in manufacturing plant. Responsible for handling HR Audit with the support of HR team. Preferred candidate profile : 5 - 10 years of experience in the relevant field, preferably in a pharmaceutical company of high repute Knowledge of computers Excellent verbal and written communication skills In-depth knowledge of HR best practices, employment laws and regulations. Those of you whose profile matches the above mentioned description and will like to apply for this position shall forward their updated profile to director.ppi@gmail.com In case of a query, please feel free to speak to the undersigned: Kanika Vinayak, Director, Pharma Placements Inc. Mobile No: 98202 29398
Posted 1 month ago
5.0 - 8.0 years
6 - 9 Lacs
Pune
Work from Office
Job brief:- We are looking for a qualified HR business partner to oversee all human resources operations and ensure they are aligned with our business goals. Our ideal candidates should have solid experience with HR practices and employee management. You will communicate with the HR Head to express new ideas and suggest solutions, considering budget limitations and our company culture. Ultimately, you should be able to act as a consultant on human resources management and organizational changes. Responsibilities Consult with line management and provide daily HR guidance Managing Team Analyze trends and metrics with the HR department Resolve complex employee relations issues and address grievances Work closely with management and employees to improve work relationships, build morale and increase productivity and retention Provide HR policy guidance Monitor and report on workforce and succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new HR strategies Requirements and skills Proven work experience as an HR business partner Excellent people management skills Analytical and goal oriented Demonstrable experience with HR metrics Thorough knowledge of labor legislation Full understanding of all HR functions and best practices Office timings: 11-8 pm Weekly offs: Alternate Saturdays and all Sundays are off. If interested, please mail your resume at sampurna.saha@satgurutravel.com
Posted 1 month ago
2.0 - 6.0 years
3 - 6 Lacs
Gurugram, Manesar
Work from Office
Role & responsibilities 1. Daily grievance handling 2. Induction training 3. Daily welfare related work 4. To announce in p.a. system (Every day 4 times) 5. Floor round Every day 3 round) 6. Canteen observation during lunch (Every day) 7. Filling LWF forms (Every day from 10:00 am to 12:00 pm) 8. To make phone call to absent employees 9. To make data of LWF and other grievance summary (To be closed by every Saturday) 10. Monthly LWF data maintained 11. Monthly grievances report 12. Monthly help desk data maintained 13. Staff birthday celebration (as per plan) 14. Holding committees meeting (Every month as per plan) 15. To maintain compliance register Preferred candidate profile Female only MSW qualification is must
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Ahmedabad
Work from Office
Designation: Lead / Sr. Executive - HRBP Shift: US shift - 8 PM to 5:30 AM IST Work Location: Ahmedabad [Work From Office] About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who are able to build relationships with their employees. The right person will thrive in an "all hands on deck" environment, who takes genuine interest in solving people and employment-related issues and is able to resolve quickly. This role is broadly about developing People Strategy, practicing Employee Relations and cultivate subject matter expertise in addressing issues pertaining to employment and employee relations across. What You'll Do: Proactively supporting all aspects of strategic and tactical HR support. This includes providing strategic and operational HR advice, coaching, development and support to the functional businesses; acting as the single point of contact for the leaders and all people related issues Consult with line management and provide daily HR guidance Analyze trends and metrics with the HR department Resolve complex employee relations issues and address grievances Work closely with management and employees to improve work relationships, build morale and increase productivity and retention Provide HR policy guidance Monitor and report on workforce and succession planning Identify training needs for teams and individuals Evaluate training programs Suggest new HR strategies Building trusted relationships with senior stakeholders and leaders in the business Providing strategic and day-to-day leadership to drive the delivery of the business HR plans Using experience, skills and knowledge of the HR industry to make an impact in key areas such as change management, organizational design, employee engagement and talent analytics Assisting in building strong talent pipelines and managing recruitment up to c-suite level Coaching and mentoring junior team members and HR line managers Supporting line managers across the business on organizational structure and design What You'll Need: Excellent communication and fluency in English Working Knowledge of MS Office Full Understanding Of All HR Functions And Best Practices Analytical And Goal Oriented Excellent People Management Skills Minimum 2 years work experience required in HRBP domain Bonus Points If: Strong problem-solving ability and tenacity to build solutions from scratch Flexibility to be proactive in a fast-paced & dynamic environment Education: Bachelor Degree/ Diploma Course in Management /MBA How to Apply? If you would like to pursue this position, kindly mail your updated resume at sagar.raisinghani@advantmed.com along with the following details. Total Experience: - HRBP Experience: - Current Designation: - Current CTC: - Expected CTC: - Notice Period: - Current Location: -
Posted 1 month ago
1.0 - 2.0 years
2 - 3 Lacs
Thane
Work from Office
Key Responsibilities: Handle employee grievances, disciplinary issues, and conflict resolution. Conduct investigations on complaints or policy violations. Ensure compliance with labor laws and internal HR policies. Support management in addressing performance or behavioral concerns. Conduct exit interviews and analyze attrition trends. Partner with legal teams for labor law issues, if needed. Organize employee engagement initiatives. Maintain proper documentation of all ER-related actions. Skills Required: Strong communication and interpersonal skills. Understanding of employment laws and regulations. Problem-solving and conflict-resolution abilities. Experience with HRIS systems and documentation. High level of confidentiality and professionalism. contact number-7977519951
Posted 1 month ago
14.0 - 18.0 years
11 - 21 Lacs
Pune
Work from Office
Hi, Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client based in Pune. We are looking for candidates with 14+ years of in HR generalist. Job Description: Provides forward thinking HR consultation on strategic and operational issues by proactively assessing work environment, culture, and identifying and implementing appropriate action. This may include developing and implementing programs in the areas of talent development, rewards/recognition, employee engagement or other initiatives to improve overall organization health and performance. Serves as the primary point of contact for employees and managers in the areas of employee relations, employee development, performance management, compensation, benefits, payroll, and policy/procedure related issues. Supports the annual salary and bonus planning process and provides input into the development of the annual Talent Plan. Provides employee and manager training including Performance, Planning and Development, Employee Engagement, Talent Assessment and Succession Planning and Leadership Development. Participates and/or leads Talent council meetings and supports talent initiatives across the function. Provides HR related data and reporting to leaders to promote data driven decision making and strategy development. Participates in corporate-wide HR service delivery improvement projects. Partners with Talent Acquisition Specialists to ensure the organizations recruiting needs are fulfilled. Interested candidates for above position kindly share your CVs on sneh.ne@peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location : NOTE: Immediate to max 45 days notice period candidates would be preferred.
Posted 1 month ago
5.0 - 8.0 years
7 - 15 Lacs
Vadodara
Work from Office
Role & responsibilities We are looking for a proactive and strategic HR Business Partner to join our dynamic team. The ideal candidate with wide experience in HR partnering roles, demonstrating excellence in stakeholder management, employee relations, end-to-end employment lifecycle operations, strategic workforce support, and HR data-driven decision-making. This role will be a critical enabler in driving people priorities, improving employee engagement, and supporting business objectives through analytical insights. Preferred candidate profile Bachelors or Masters degree in Human Resources Minimum 5+ years of progressive experience as an HR Business Partner or similar strategic HR role. Open to work in US shift hours Prior experience supporting diverse business units or matrix organizations is preferred. Strong hands-on experience with HR analytics, reporting tools, and data storytelling. Well-versed with employment laws, HR compliance standards, and best practices. Strong stakeholder and relationship management skills. Excellent interpersonal, coaching, negotiation, and conflict resolution skills. High analytical ability with a focus on data-driven decision-making. Agile mindset able to thrive in fast-paced and changing environments. Strong ethical standards, discretion, and professional integrity.
Posted 1 month ago
1.0 - 3.0 years
1 - 5 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting).
Posted 1 month ago
5.0 - 8.0 years
6 - 10 Lacs
Pune
Work from Office
Mandatory Skills: SAP Successfactor Comp Variable Pay. Experience5-8 Years.
Posted 1 month ago
1.0 - 3.0 years
2 - 6 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Invoice to Pay(Transactional Accounting). Experience1-3 Years.
Posted 1 month ago
7.0 - 8.0 years
5 - 7 Lacs
Thane
Work from Office
Job Overview: The Human Resources Business Partner (HRBP) serves as a strategic partner to the business by aligning HR initiatives with business objectives. The HRBP will work closely with management and employees to enhance organizational effectiveness, improve employee engagement, and ensure compliance with HR policies and procedures. Key Responsibilities: Strategic Partnership: Collaborate with business leaders to understand their goals and develop HR strategies that support those objectives. Employee Relations: Act as a trusted advisor for employees and management, addressing employee concerns, conducting investigations, and resolving conflicts. Talent Management: Support talent acquisition efforts by working with hiring managers to identify staffing needs and develop job descriptions. Assist in recruitment, onboarding, and retention strategies. Performance Management: Facilitate performance review processes, coaching managers on effective feedback and development plans. Learning and Development: Identify training needs and coordinate learning programs to enhance employee skills and career growth. Organizational Development: Support change management initiatives and organizational design projects to improve business performance. Compliance: Ensure compliance with labor laws and HR policies, conducting audits and maintaining accurate records. Data Analysis: Utilize HR metrics and analytics to inform decision-making and measure the effectiveness of HR initiatives. Qualifications: Bachelors degree in Human Resources, Business Administration, or a related field; Masters degree preferred. 7+ years of HR experience, with at least 5 years in a business partner role. Strong understanding of HR practices, employment law, and compliance. Excellent interpersonal and communication skills, with the ability to build relationships at all levels. Proficiency in HRIS and MS Office Suite; experience with HR analytics is a plus. Strong problem-solving skills and a proactive approach to HR challenges. Preferred Skills: Experience in Retails industries, Building material, Paints, chemical, Dealer network Knowledge of diversity, equity, and inclusion best practices.
Posted 1 month ago
5.0 - 10.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Responsibilities: * Manage employee life cycle from recruitment to exit. * Ensure compliance with HR policies & procedures. * Oversee onboarding, induction, grievance handling, communication skills.
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
What are we looking for? We are seeking lawyers with substantial experience to be empanelled as external members on the Internal Committees (ICs) of organizations. The professional should possess a comprehensive understanding of the responsibilities associated with serving as an external member of an Internal Committee, in accordance with the PoSH Law. Important aspects of the role: 1. Provide guidance and support to the IC in evaluating complaint data and evidence, assisting in determining the appropriate course of action. 2. Ensure timely submission of annual compliance reports to the relevant authorities by the IC. 3. Assist in conducting meetings, conciliation, or inquiry proceedings in accordance with applicable laws. 4. Offer guidance in arriving at final recommendations and prepare comprehensive reports based on findings. 5. Attend all quarterly meetings initiated by the Presiding Officer. Knowledge and Experience Required: 1. Preferably 3-7 years of experience with a strong understanding of the PoSH Law and expertise in handling related cases. 2. Proven track record in effectively addressing and resolving PoSH cases, conducting impartial inquiries, and ensuring appropriate redressal. 3. Strong commitment to maintaining a gender-inclusive and unbiased approach throughout the process, ensuring fair treatment for all parties involved. 4. Excellent interpersonal and communication skills, maintaining confidentiality and sensitivity while collaborating with stakeholders. 5. Strong organizational and time management skills to handle multiple cases, meet deadlines, and ensure smooth functioning of the Internal Committee. 6. Ability to work effectively with individuals from diverse backgrounds, fostering an inclusive and respectful environment. 7. Demonstrated professionalism, ethical conduct, and commitment to upholding principles of justice, confidentiality, and impartiality. Key Takeaways: 1. Opportunity to be associated with a continuously innovating, evolving, and growing organization. 2. Establish a reputation as a trusted legal expert in the PoSH Law, leading to future consulting engagements and professional recognition. 3. Engage with notable organizations, expanding your clientele. 4. Make a significant impact by contributing to the creation of a safe, respectful, and inclusive work environment. Location - Kolkata
Posted 1 month ago
2.0 - 5.0 years
3 - 5 Lacs
Chennai, Coimbatore, Bengaluru
Work from Office
Incharge of operations during his/her shift. Supervise all departments. Attend to customer complaints. Wastage Control Measures. Grievance handling & solving issues. Ensure the Training Certification of team members. Process Indicators: Ensuring all the documentation related to the restaurant is done on time Ensuring the Quality Audits done on day to day basis. Implementation of SOPs. Efficient utilization of the manpower by means of effective charting out of the duty roster. Integrity, cost controls and Waste Management. Ensuring 90% score in the Management Visit Report Location- Chennai,Bengaluru,Coimbatore,Pune,Mumbai,Kolkata,Delhi
Posted 1 month ago
5.0 - 8.0 years
9 - 13 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Position Overview: We are seeking an experienced HRBP to join our HR team. The ideal candidate will have full-cycle of employee experience and a proven track record of successfully sourcing and hiring top talent across various functions. This role requires a proactive approach, excellent communication skills, and a strong ability to build relationships with all external and internal stakeholders. Key Responsibilities: Strategic Partnership: Employee Relations: Talent Acquisition: Performance Management: Training and Development: Employee Engagement: HR Metrics and Reporting: Qualifications: Bachelors degree in Human Resources, Business Administration, or related field.Masters degree or HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus. 5-6 years of progressive HR experience, with at least 2 years in a business partner role. Strong knowledge of HR best practices, employment laws, and regulations. Proficiency in HRIS and Microsoft Office Suite. Preferred Skills: Experience with change management and organizational development. Strong analytical skills and experience with HR metrics and reporting.
Posted 1 month ago
3.0 - 8.0 years
5 - 8 Lacs
Gurugram
Work from Office
Company Name - PropzillaPROPZILLA is a company with rich experience in real estate advisory that believes each real estate experience should be a simple and successful execution to fulfill your DREAM Investment. We are driven by the fundamental values of customer satisfaction, credibility and professionalism.Website :- https://www.propzilla.in/Job ProfileTelesales ManagerSalaryOpen to DiscussNo of opening2Locationsector 65, Gurgaon About The Role :- Outbound calling on leads generated or data provided by the Company- Boost sales by reaching out to current and possible clients.- Budding clients to encourage visit to the property.- Ensuring the follow-ups by passing leads to appropriate team members with complete profile information, sources, etc.- Periodic training will be provided on the latest projects and launch including the sales pitch- Addressing clients uncertainties, grievances and provide suggestion on time.Skills and Experience:- Candidate should have excellent communication skills.- High School Diploma or equivalent.- Prior experience as telesales or similar.- Basic knowledge about real estate industry would be an add-on.It would be work from office.To apply, send your CV or contact us at 8506886527 This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
Posted 1 month ago
8.0 - 10.0 years
10 - 12 Lacs
Navi Mumbai
Work from Office
Job Roles & Responsibilities : Facilitate as HR contact for various employee activities Reiterate and continuously develop talent management framework within the team including goal-setting, career development, reward & recognition, and performance improvement plans Guide the development and implementation of employee-related programs and processes that support the business requirements of the company. Manage and resolve complex employee relations challenges in a positive and proactive manner through analyzing data, conducting investigations, and providing feedback to the respective stakeholders to ensure appropriate implementation of the POA/feedback Monitor and interpret trends & metrics around employee satisfaction, attrition and establish recommendations for improvements or enhancements based on data analysis Implement HR strategies that will attract, develop, and retain the breadth of talent who will drive the company's business goal. Act as brand ambassadors for the company and develop employee programs that promote the company to be an employer of choice Ensure compliance with company values, policy, procedures, and state and federal laws Define a structured Engagement Plan across business units Conducts skip level meetings and One-on-ones Meet with the Team Leaders, Assistant Managers, Managers/Teams at regular intervals to understand their concerns and to apprise them of any HR updates Generating floor intelligence report - A monthly discussion with the HOD of the program to discuss the major issues Grievance Handling - To understand employee grievance and to give them a permanent solution on the same Floor support - To conduct focus groups and one-on-ones with the Employee Engagement Committee to understand the motivation level on the floor and plan for activities accordingly Employee engagement activities Ensure the Employee Engagement Calendar created by the HR team drives Fun at work to have a high energy level environment on the work floor Policies - Implementation of HR Policies of the company and provides critical support and feedback in the process Code of conduct implementation - To ensure each employee follows the code of conduct of the organization Rewards and Recognition Facilitate the monthly program to recognize the talented and outstanding employees by ensuring nominations, ratification of data and analysis of the same Other activities as assigned Candidate Requirements : Minimum experience of 8+ years in an Employee relations/Business partnering role Must be flexible to work in US shifts Team management skills Should be able to ensure succession planning amongst team members Should be well versed with MS office and should have the ability to analyze obtained information/ data Plus point - Knowledge of labor/Industrial laws Preferred
Posted 1 month ago
0.0 - 1.0 years
0 - 1 Lacs
Mumbai, Mumbai Suburban, Thane
Work from Office
Manage talent acquisition, onboarding, employee relations & performance management. Implement HR policies, oversee compliance, and drive training and development. Foster engagement, build a positive culture & handle HR administration effectively.
Posted 1 month ago
4.0 - 9.0 years
5 - 12 Lacs
Mumbai, Thane
Work from Office
Job Purpose: Primary responsibility includes managing complaints escalated to Senior Management, social media, National Consumer Helpline, and Nodal Officers across all ABFL lending verticals. Ensure timely acknowledgment, regulatory compliance, and SLA adherence. Maintain a fair, customer-centric approach while protecting organizational interests. Ensure effective CRM usage, regular MIS reporting to stakeholders, and root cause analysis (RCA) of complaints with process improvement suggestions. Implement and monitor the Grievance Redressal Framework within the team for continued effectiveness. Key Responsibility: Respond to customer complaints Strictly adhere to the Grievance Framework designed for the team. Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI. Documentation of Customer Complaint which is fairly and efficiently executed in CRM Ensure end to end closure of complaint and zero recurrence. Respond to complaints received on the regulators portal and ensure redressal within timelines. Monitor & Analyze complaint types Monitor the types of complaints received and analyze reasons, trends and share observations. Identify gaps basis nature of complaints received, suggest improvement measures to the SH- Grievance Redressal and Service Head and liaise with stake holders for process enhancement. Stakeholder Management Maintain effective relationships with all internal stakeholders involved in resolving customer escalations. Effectively liaise with other support functions and external agencies to ensure smooth functioning of daily events. MIS and Dashboard for Senior Management Maintain a detailed MIS on complaints and escalations Circulate weekly, monthly and quarterly MIS to the Senior Management on customer escalations and complaints. Root Cause analysis of complaints received Conduct detailed Root Cause analysis for complaints received by the Escalation team and Publish observations in a structured manner to relevant stake holders on a timely manner. Audits Responsible for maintaining required data/MIS/evidences which may be required during audits. Participate in statutory, internal and external audits when required. Location : Goregaon or Thane (Ghodbunder)
Posted 1 month ago
3.0 - 8.0 years
2 - 3 Lacs
Patna
Work from Office
Manage daily HR operations, including attendance management, leave tracking, and payroll processing. Develop and implement effective recruitment strategies to attract top talent in the Hotel industry.
Posted 1 month ago
0.0 - 4.0 years
3 - 6 Lacs
Navi Mumbai
Work from Office
Job Roles & Responsibilities : Facilitate as HR contact for various employee activities Define a structured Engagement Plan across business units Conducts skip level meetings and One-on-ones Meet with the Team Leaders/Managers and Teams at regular intervals to understand their concerns and to apprise them of any HR updates Grievance Handling - To understand employee grievance and to give them a permanent solution on the same SPOC for Internal Job Postings - To communicate current openings to all the employees and co- ordinate interviews, conduct interviews and close the requirement within TAT Employee engagement activities - Fun at work activities to have a high energy level on the work floor Policies - Implementation of HR Policies of the company and provides critical support and feedback in the process Performance Management system - To ensure employees who are part of the performance enhancement plan acknowledge their plan of actions which was implemented by their supervisors Code of conduct implementation - To ensure each employee follows the code of conduct of the organization Rewards and Recognition Facilitate the monthly program to recognize the talented and outstanding employees by ensuring nominations, ratification of data and analysis of the same Background verification Initiate discussion with employees who receive negative report and close the case within Candidate Requirements : Preferred Qualification MBA HR Excellent communication skill Worked on MS excel or WPS spreadsheet Worked on Canva or Poster my wall to create posters Flexible working in night shift
Posted 1 month ago
6.0 - 11.0 years
5 - 11 Lacs
Pune, Bengaluru
Work from Office
Role & responsibilities Recruitment and Onboarding: Source, screen, and recruit qualified candidates for various roles. Conduct initial interviews and coordinate with department heads for final interviews. Manage the onboarding process, including document verification and induction programs. Employee Relations: Act as the first point of contact for employee grievances and address workplace concerns. Foster a positive and collaborative workplace culture. Conduct periodic feedback sessions and employee surveys. Payroll and Benefits Management: Manage and make sure that payroll is accurate and timely. Manage employee benefits such as insurance, leave policies, and other welfare programs. Compliance and Documentation: Maintain updated records of employee information and HR databases. Ensure compliance with labor laws, statutory regulations, and company policies. Prepare and submit HR-related reports and documentation as required.
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Ensuring that all the academic batches are run smoothly on a daily basis. Allotting batches to students respectively as per the batch mode wise, i.e. Weekdays Batch / Weekend Batch Managing all the operational activities and day to day life-cycle
Posted 1 month ago
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