514 Grievance Handling Jobs - Page 11

RESPONSIBILITY The overall management & development of all HR aspects for the company like Recruitment & Selection, Learning & Development, Talent Management, Management of the HR department, Writing & delivery of the HR strategy, Compensation & Benefits positioning, Employee Relations JOB LOCATION Head Office, Bangalore, however it will include travel with overnight stays as per requirement & priority. JOB PURPOSE The function of this senior management role is to guide & manage Human Resources services for the Company. The role will cover all generalist aspects of HR whilst specifically focusing on developing a talent management program & internal training academy to ensure the learning & development of employees is supported & long-term succession planning is achieved. The HR Manager originates & leads HRs practices & objectives that will provide an employee-oriented high-performance culture that emphasizing quality, productivity, goal attainment & empowerment & is responsible for the development of processes & metrics that support the achievement of the Companys business goals. Reporting directly to the Group Director, the role will be responsible for all aspects of HR for the company working closely with colleagues to ensure all HR duties are undertaken in accordance with employment law, company policy & ensuring any risk to the business is minimized. TO BE CONSIDERED FOR THIS ROLE, YOU MUST HAVE: A proven track record of leading the delivery of HR functions to a high standard. A proven track record as a HR generalist, preferably in a senior role. MBA HR Specification Min Age Qualification - 35 & above Up to date knowledge of employment law. The ability to originate & lead organizational strategies in HR. Experience in developing HR policies & procedures to ensure legal compliance. Experience of managing & developing a team of HR personnel. Knowledge & experience of introducing new ideas to improve employee engagement. Ability to write & deliver creative, imaginative presentations to colleagues at all levels. Experience in talent management, succession planning & development, writing & delivering training programs appropriate to the needs of employees & the business IT skills: competency in PowerPoint, Microsoft Word, Email, Excel, & Internet Explorer. KEY ACCOUNTABILITIES: Reporting directly to the Director, the role requires a versatile, diverse & experienced HR generalist who has a proven successful record of leading & delivering all aspects of HR & Training & Development programs with dedication & passion, whilst keeping abreast with changes in employment legislation. The HR Manager will be a highly confidential individual who will be loyal to the Directors & be able to give a clear picture with the full understanding of how each division is running & what is happening at all levels. The HR Manager will use effective people skills to ensure good relationships with all employees & external contacts at all times. The HR Manager will be responsible for developing & implementing the HR planning of the division & will produce accurate HR reports on a monthly basis in order to provide accurate information to the Group Director. This position forms part of the senior team & is a pivotal role in the company & must accordingly be able to manage a high-volume workload. Working both in & out of the office, the HR Manager will be expected to keep up with paperwork & meticulous diary-keeping to manage all workloads associated with the HR department. As a representative of Showoff, the HR Manager must be smart, positive, personable & well-presented. The HR Manager will need the ability to communicate at all levels, whilst also being able to gain an excellent understanding of the values of the company & ensure buy-in to those values to fulfill the position. The HR Manager will need to be: Energetic/driven, Tenacious, Versatile, Confidential, Hardworking, Loyal, Trustworthy, Strategically Aware HR MANAGERIAL RESPONSIBILITY Develop & implement the HR strategy aligned to the business objectives & company HR initiatives. Support & coach the management team on all people leadership matters, including business change & transformation. Forming strong relationships with the management team to be able to challenge & coach in a high-performance environment. Partner the management team to project manage organizational & procedural changes within the business area. Be responsible for all HR management & development (including recruitment & selection policy/practices, discipline, grievance, mentoring, salary & conditions, contracts, training & development, talent management, succession planning, driving performance appraisals & any other HR related issues). Lead the work to regularly review the company's talent management processes within the business areas, including performance/potential management, resource planning & succession planning. Where necessary, work in partnership on projects to aid continuous improvement & implement improvement programs (e.g., changes to working practices, organization changes & business excellence” or lean programs). Manage & develop a small HR department to ensure quality services & advice are provided across the company. Establish & maintain appropriate systems for measuring metrics that support the achievement of business goals, necessary aspects of HR & training & development. Monitor, measure & report on HR issues, opportunities & development plans & achievements within agreed formats & timescales Liaise with Directors & Managers to understand their HR requirements & ensure they are fully informed of the corporate HR strategy. Keep up to date with HR legislation by researching & attending necessary events, before providing suitable interpretation to Directors & Managers Update the company server with timely, relevant forms, policies & procedures to ensure accessibility for employees at all times. To facilitate as a mediator when required to try & resolve employee grievances. To manage the long service rewards & ensures employees are notified of qualifying rewards in a timely & accurate manner. To deliver & report on the annual employee engagement survey to ensure feedback from employees is collated & interpreted correctly to help improve employee engagement. RECRUITMENT DUTIES Manage all recruitment needs for the company, including implementing & continually developing a robust recruitment process. Overseeing the day-to-day management of the recruitment process, including reviewing job descriptions, website advertising, updating of the company resource plan, sifting & selection of CV’s, attending interviews & selecting candidates Creating & continually improving offer letters & contracts of employment, whilst managing the timely distribution of such documents. Managing the collation of references, DBS & security clearance as relevant to each role. Ensuring all relevant ID, certificates & employee documents are received on or before 1st day of employment. TRAINING DUTIES Manage a training plan that details required training that is delivered within the agreed/specific timescales & ensure outcomes are appropriately measured & reported on. Manage & develop direct reports. Liaise with other managers to understand all necessary aspects of their learning & development needs, & to ensure they are fully informed of corporate learning & development objectives. Manage the organization & delivery of company induction sessions, including writing & delivering the presentations. GENERAL MANAGEMENT DUTIES To be a pro-active member of the senior management team. To highlight & help resolve any issues/challenges/employee relations within the office. To assist & advise Company managers/directors on HR policy, practice, procedure & issues. To represent the company in a positive, professional manner at all times. To be prepared to support fellow managers in any meetings required. EXPERIENCE/ KNOWLEDGE Essential Prioritization & time management Proven track record as a HR generalist, preferably in a senior role. CIPD or equivalent experience Experience of designing & delivering coaching/mentoring, Learning & development & talent management programs Interpersonal relationships, discretion & confidentiality Knowledge of employment law Experience of report writing utilizing excel, word & power point Ability to communicate at all levels Experience of using HR Information Systems Problem solving skills Recruitment & Selection experience Ability to innovate to create & implement continuous improvement initiatives Experience of designing & writing HR policies, procedures, offers & contract employment Knowledge of payroll Knowledge of work based & commercial learning. Experience of working with colleges or other third-party organizations. Competencies Compliance- Ability to audit & monitor quality of outputs; demonstrable experience of delivery against specified protocols/ procedures ensuring the highest level of performance. Teamwork- Ability to build & develop relationships with internal employee, strategic partners & other external parties/ organizations; able to resolve conflict. Personal Drive- Will be able to demonstrate being self-directed, resourceful & creative; Able to manage own time & work autonomously; Able to work on own initiative with drive & enthusiasm. Communication- Excellent written, verbal & presentation skills. Commercial Awareness- Able to demonstrate contribution to maximizing commercial performance through controlling standards, & ensuring efficiencies where possible Customer Focus- Works to understand customer needs; Strives to exceed expectations; Planning & Organizing- Demonstrable experience of managing tasks & deadlines; able to resolve conflicting priorities. The capacity & self-confidence to innovate.

Manage academic operations including batch scheduling, student coordination, and faculty management Ensure smooth day-to-day functioning of classes and infrastructure. Maintain inventory & support academic events Experience in the education industry

Job Title: Executive - Human Resources Location: Sector 14, Gurugram Experience: 1 - 2 Year Working Days- 5.5 Responsibilities: 1. Drive seamless employee experiences by managing the complete lifecyclefrom onboarding to offboarding 2. Keep the HRIS crisp and current with accurate employee records and timely documentation 3. Ensure smooth payroll operations by coordinating accurate inputs and timelines 4. Champion employee well-being through effective administration of benefits and statutory compliances 5. Monitor attendance and leave while resolving day-to-day HR queries with efficiency 6. Act as a trusted HR partner by addressing grievances and handling escalations with empathy and discretion 7. Uphold compliance by ensuring policies align with labor laws and best practices 8. Strengthen HR governance through audit readiness and active collaboration with internal teams and external partners. Skills & Qualifications Education: Graduate or Post Graduate in HR, Business, or related field. Skills: Excellent communicator with strong interpersonal skills to build trust and foster collaboration Confident in using MS Office tools—Word, Excel, and PowerPoint—to support everyday HR operations Discreet and dependable when handling confidential or sensitive information Highly organized with a sharp eye for detail and strong time management abilities Naturally proactive, curious, and always eager to learn and grow

Role : HR Operations / Admin Location : Chennai Exp : 8-10 years Preference : Female Key skills : Candidate engagement Grievance handling Offer negotiation HR Compliance Statutory compliance HR Policies Benefits Contract payroll and peoples Experience Labour law awareness Performance management Exposure to AI tools Proficient in other HRMS Tools or any HR tools Excellent communication skills

Regulatory & Statutory Compliance Litigation Management Corporate Governance Payroll and Statutory Compliance (PAN India) Employee Relations & Record Keeping Compliance Documentation Payroll & Employee Records Management Grievance Handling

We are looking for a proactive and detail-oriented HR Executive to join our team. The ideal candidate will assist in managing HR operations , employee relations, and ensuring compliance with company policies and labor laws. Required Candidate profile Strong knowledge of labour laws and statutory compliance Excellent communication and interpersonal skills Experience with HRMS or payroll software (preferred in a manufacturing or industrial setup)

This opportunity is with Leading Finance Company in Chennai Location Roles & Responsibilities:- Grievance Redressal Management Complaint Handling: Team will be primarily responsible for overseeing the effective resolution of customer complaints raised through regulatory channel. This includes addressing issues related to services, transactions, fraud, or any other areas of customer dissatisfaction. Timely Resolution: Ensuring that complaints are addressed and resolved within the timelines prescribed. Escalation Point: Acting as the final point of contact for complaints that cannot be resolved at lower levels. Customer Communication Transparency in Communication: Keeping customers informed about the status of their complaints, providing regular updates, and ensuring clear communication regarding resolution steps. Empathetic Communication: Responding to customer complaints with empathy and understanding, particularly in cases of serious grievances or dissatisfaction. External Liaison: Acting as a liaison between the organization and regulatory bodies, including the RBI, ensuring all communication is professional, accurate, and complies with applicable standards. Root Cause Analysis Investigating Complaints: Conducting a thorough investigation into customer complaints to identify the root cause of issues, whether they are procedural, operational, or caused by human error. Problem Resolution: Identifying systemic issues that might be causing recurrent complaints and working with relevant teams to implement corrective measures to prevent future issues. Continuous Improvement: Proactively recommending changes to policies, procedures, or systems based on lessons learned from customer complaints. Interested candidates can share their updated CV at yogita@topgearconsultants.com

Functional Overview The Human Resources at [24]7.ai is established as the Employer of Choice through innovative, technology powered HR practices which build an engaged workforce, enable performance excellence and create a work environment and culture that is synonymous with diversity, inclusion and employee experience. The Employee Relations Team continuous endeavour is to create and maintain a positive relationship with its employees in all aspects - contractual, practical, corporal and emotional dimensions. ER Team focuses and liaises both on individual and collective relationships in the workplace with an increasing emphasis on the relationship between managers and their team members for increased well-being and greater performance. The ER Team assists in creating, enforcing and governing policies that are fair and consistent for everyone at the workplace. Job Details: Designation: Executive-HR ER Employment: Contract Duration: 6 months Location: Bangalore Shift: 5PM-2AM Qualification: Preferred MBA/MSW HR, PGDM (Specialization in HR) Essential Job Functions: Rewards and Recognition Performance Management Attrition Management and Retention Employee Engagement Initiatives Employee Satisfaction Job Responsibilities: 0-2 years of experience as an HRBP or worked in the field of Employee Relations, Talent Engagement, Talent Management, People & Culture in any Industry Own & drive projects on EVP - Employee Value Proposition Lead & Drive Org-wide Employee Engagement Initiatives Demonstrated ability to set priorities, manage multiple responsibilities and deliver against deadlines Ability to understand broad HR issues and to resolve conflict situations High on Energy, Passionate & Results driven Excellent interpersonal skills with experience in dealing with multiple levels of leadership across the Organization Sound analytical thinking, problem-solving and negotiating skills Ability to conduct investigations and drive positive resolutions Behavioral Aspects High on Energy Always maintain integrity Active listening Ability to Inspire Passionate with positive attitude Influence & persuasion skills Open to learning at all times Ability to identify and resolve risks & conflicts Able to maintain composure at stressful times

Role & responsibilities Support HR Business Partners in implementing people-related strategies that align with business objectives. Assist in recruitment efforts including job postings, candidate screening, and scheduling interviews. Facilitate onboarding and orientation processes for new employees, ensuring a smooth transition into the company. Conduct training needs analysis to identify skill gaps and assist in developing training programs. Monitor and analyze HR metrics and employee feedback to identify areas for improvement. Participate in employee engagement initiatives and assist in the development of retention strategies. Provide assistance in performance management processes, including annual reviews and setting objectives. Preferred candidate profile High on communication skills (Marathi, English & Hindi) Proactive High on business understanding Open to travel Experience 1-3 yrs MBA- Human Resources (Full Time) Contact Details: Aishwarya Salvi, Human Resource, P.N.Gadgil Jewellers, Ltd talentacquisition@pngadgil.com +91 9699761703

We’re hiring an experienced HR Manager for our Rabale, Navi Mumbai unit. Full-time, on-site role in a dynamic gold jewellery manufacturing setup. Ideal for someone passionate about HR operations, compliance, and positive workplace culture.

About Emoha: Emoha is a connected community for elders and their families, bringing together world-class expertise and delivering single-click access to a range of health, emergency, social-engagement, convenience services at home, so that elders can live life to the fullest. Emoha was founded in early 2019 by elder care professionals and entrepreneurs who have individually worked in diverse fields from design, technology, geriatrics, healthcare and in India and the United States. Emoha is anchored by Lumis Partners, a global operating investment firm with industry-leading portfolio companies like Sheroes, Talent Edge. More details - www.emoha.com What this role Looks like? Role entails driving the Employee Experience and Talent Acquisition strategy across functions aggressively and to achieve desired outcomes in alignment with the business goals. Actively engage with Business Leadership teams to translate goals to talent needs and lead the process for attracting superior talent across functions along with managing their end to- end lifecycle at Emoha. Your day to day is: Deliver superior Employee experience throughout their life cycle for full time employees, contractual staff - On boarding, Inducting, Rehire, Leave, Movement Transfer, Promotion and Exit. Managing HR Operations including HR automation technology tools, Data process administration, Payroll HR compliances to improve process efficiency, deliver superior process outcome metrics, as well as address internal external stakeholders expectations Disseminate information, manage all communications across employees on information that impacts their employment, including Policy changes, revisions communications. Design and cultivate positive experiences at every step of the employee journey, building thoughtful practices that engage employees. Help balance risk, taking into account employee, business and company perspectives in making complex decisions together with Legal compliance partners Triage employee relations cases, proactively identifies potential solutions to address employee issues and actions appropriately using guidelines Manage end-to-end recruitment & selection process Design and execute recruiting strategies to attract, evaluate and hire qualified candidates Review and screen candidate resumes, and gather and provide feedback on candidate interviews while assisting the hiring manager on making a hiring decision Proactively identify and address hiring needs. Work closely with the Leadership team to plan the hiring needs Evaluate and refine sourcing and selection procedures. Innovate on hiring practices by using new methods or channels Promote diversity at workplace and ensure recruiting strategies attract diverse candidates and achieve the diversity target in all the functions Oversee and improve overall candidate experience Maintain talent pipelines with potential candidates and past applicants for future staffing needs Gather and process documentation, so that HROne system has all the required information for a new hire Conduct Back-ground verifications for new hires You'll be successful in this role if you have: 4+ years of TA experience and direct sourcing experience 3+ years of HR operations experience Thorough understanding of recruiting methods and best practices Strong communication and interpersonal skills to work with employees and external contacts at all levels, demonstrating strong influencing and negotiating skills. Must be capable of working with senior management and working constructively with diverse personalities. Ability to use good judgment and discretion with highly confidential and sensitive personnel information. Strong organizing skills with the ability to prioritize workload and manage multiple tasks without close supervision. Ability to utilize PPT, Excel, Word to report, present and articulate various Talent Acquisition metrics, ideas, and strategies Has a mindset of taking the start-up to new heights and an individual contributor mindset Benefits: An incredible team of smart and supportive people A competitive compensation package, including attractive health and accidental insurance Amazing variable components (Retention, incentives, etc.)

*People Management/Recruitment & Staffing *Reviewing Policies & Processes *Knowledge into Performance Management System is a must *Support HR operations *Experience in HRMS *Ability to handle Employee Grievances *Management of end to end HR functions Required Candidate profile Experienced HR (IT preferred) in Recruitment, HRMS, Performance Management & Training & development. Strong analytical, communication, leadership&conflict-resolution skills. Organized&detail-oriented.

Talent Acquisition and Recruitment Employee Engagement and Relations Training and Development Compensation and Benefits Required Candidate profile Ensuring HR compliance with ISO and CMMi processes, and Statutory Requirements HR Policy Formulation and Maintenance

1.Recruitment & Manpower Planning, Time Office & Attendance Management 2.Statutory Compliance & Labour Laws, Employee Relations & Welfare 3.MIS & Reporting, Training & Development.

Role & responsibilities: Should be able to take responsibility of hiring, employee management, attendance, firing bad employees. Preferred candidate profile: Any candidate with proficiency in English and experience in HR management.

Hi, Naukri.com is hiring for Grievance Expert-Fraud for Noida location. In case of any query, please email on kaur.kuljeet@naukri.com Job Objective : Objective of this role is to screen recruiter posted jobs for authenticity and raise fraudulent / suspicious ones, thereby contributing to maintaining the credibility of live jobs on the business portal. Job Description: Screen and audit the job posting content and identify suspicious or potential threats Review queued listings / transactions and independently determine if the reviewed listings are fraudulent or legitimate Apply due diligence for critical decisions related to content / clients screened Review and address grievance / complaints / query emails as per the defined matrices Manage all the escalations / complaints from internal as well external clients via calls/emails Identify inefficiencies in workflows and suggest solutions. Desired Candidate Profile : Prior experience is escalation / grievance management / compliance or fraud detection will be preferred Excellent communication skills Should have a fair working knowledge of MS Office applications (MS Excel, Word, Powerpoint) Good interpersonal skills Ability to work independently and under pressure Comfortable with rotational timings / shifts ( Day shift only ) Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/

Hiring Retail-HRBP Years of Experience : 4-5 Years Educational Qualification : Any Guaduate Location : Kurla West Role & responsibilities 1. Strategic HR Partnership : Work closely with Brand Business Heads and Brand Operation Leads to strategize people requirements. Develop and implement national HR strategies and initiatives aligned with the overall business strategy for retail. 2. Manpower Planning and Efficiency: Lead national talent acquisition processes specifically for Store Managers. Develop and implement effective sourcing strategies to attract and retain Store Managers. Need to require experience in Vendor Management 3.Store Manager Availability: Manage the availability of Showroom Managers through internal promotions and external recruitment. Develop strategies to ensure a robust pipeline of qualified candidates for Store Manager positions. 4.Employee Relations and Grievance Handling: Manage and resolve complex employee relations issues effectively and efficiently. Conduct thorough and objective investigations into grievances. 5.Team Management: Provide proper guidance and periodic reviews to team members. Lead the HR team from the front, fostering a collaborative and high-performance culture. 6.HR Metrics and Reporting: Manage and present HR metrics to the Head HR Operations. Analyze HR data to identify trends and develop solutions to improve performance, retention, and employee satisfaction. 7.Employee Engagement: Create an engaged workforce through various initiatives aimed at enhancing employee satisfaction and productivity. Implement programs and activities that promote a positive work environment and company culture. Interested candidates can send resumes on ramesh.samant@metrobrands.com

We are looking for an experienced Human Resources Specialist who will play a key role in managing HR functions, ensuring compliance with industry regulations, and fostering a positive and inclusive workplace culture. Role & responsibilities 1. Recruitment and Onboarding: Collaborate with hiring managers to identify staffing needs and execute recruitment strategies. Conduct interviews and facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. 2. HR Generalist: Experience in handling end to end HR operations activities. Managing HR policies Releasing Corporate Communications Employee Engagement activities Leave and Attendance Management Separation process Presenting MIS reports to management 3. Employee Relations: Address employee concerns and maintain positive relationships. Assist in the resolution of conflicts and provide guidance on HR policies and procedures. 4. Compensation and Benefits: Administer and oversee employee compensation and benefits programs specific to the real estate industry. Stay updated on market trends to ensure competitive and attractive compensation packages. Preferred candidate profile * Degree in Human Resources, Business Administration, or a related field. * Proven experience in Human Resources (Experience in real estate industry is preferred). * Excellent communication and interpersonal skills. * Ability to handle sensitive information with discretion and confidentiality. * Detail-oriented with strong organizational and multitasking abilities. Interested candidates may send their updated CV at vishal.saxena@azeagaia.com

HR And Admin We are looking for an HR who has knowledge and expertise in Human resources, is highly organized, has a sense of ethics, who is able to communicate in an effective manner, should be approachable and should be a good leader. Assisting with day to day operations of the HR functions and duties. Compiling and update employee records (hard and soft copies). Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc) Coordinate HR projects (meetings, training, surveys etc) and take minutes Deal with employee requests regarding human resources issues, rules, and regulations Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc) Communicate with public services when necessary. Properly handle complaints and grievance procedures. Responsible for recruiting, screening, interviewing and placing workers. Coordinate communication with candidates and schedule interviews Conduct initial orientation to newly hired employees. Assist our recruiters to source candidates and update our database. Process paperwork. Plan and coordinate the workforce to best use employees talents Resolve issues between management and employees Advise managers on policies like equal employment opportunity and sexual harassment Maintain the work structure by updating job requirements and job descriptions for all positions. Process background check. Contributes to team effort by accomplishing related results as needed. Promoting equality and diversity as part of the culture of the organisation. Undertaking regular salary reviews.

Strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees Direct all hiring and training procedures for new employees Continually educate employees on company policies (including sexual harassment, appropriate dress, and social media permissions, etc.) and keep employee handbook current Administer or change benefits, health plans, retirement plans, etc. Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive Coordinate and direct work activities for managers and employees Foster cross-functional relationships and ensure managers and employees are properly connected Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have Promote a positive and open work environment where employees feel comfortable speaking up about issues Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks Understand and adhere to all pertinent labor laws Manage monthly payroll and compliances Responsible for end to end HR -Operations process, induction to exit Prepare monthly training calendar and organise trainings Manage end to end recruitment process Create reports and presentations and provide decision support through HR metrics Interested candidates can share their resume on - snehal.mule@magentamobility.com

Supporting Mumbai /Pune/Nagpur location as HR poc in handling the entire HR-related activities for the allocated schools. Sourcing & Recruitment: Responsible for the complete recruitment cycle for entry-level to mid-level roles. Campus hiring and other strategic partnerships for recruitment purposes. Manage Employee Onboarding and effectively induct the new employees into the Akanksha system in collaboration with Managers Collating and providing payroll inputs for salary processing of Employees and consultants for every pay period. Managing Exit process and full and final settlement payout. Manage data accurately for the assigned schools. Support the city team in HR Analytics. To have a deep understanding of all HR policies and ensure timely implementation /execution. Contribute to the HR team goals and priorities beyond individual goals and priorities. Actively participate and engage in any other initiatives planned by the teamRole & responsibilities Preferred candidate profile Experience: 1-2 years experience in relevant work experience in HR roles. Proven experience in Hiring and data management. Experience of working in development and non- profit sectors preferred. Knowledge/Skills/Abilities: Excellent English verbal and written communication skills Strong Excel, Word, and PowerPoint skills Self-motivated and attention to detail Ability to coordinate with diverse stakeholders Education: Bachelors/Master’s degree (Preferably in Human Resources/Industrial Psychology)

Job Responsibilities Bridge management and employee relations by addressing demands, grievances or other issues Support current and future business needs through the development, engagement, motivation and preservation of human capital Develop and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment Oversee and manage a performance appraisal system that drives high performance Maintain pay plan and benefits program Assess training needs to apply and monitor training programs Report to management and provide decision support through HR metrics Ensure legal compliance throughout human resource management Qualifications & Experience : Proven working experience of more than 2 years People oriented and results driven Demonstrable experience with Human Resources metrics Knowledge of HR systems and databases Ability to architect strategy along with leadership skills Excellent active listening, negotiation and presentation skills Competence to build and effectively manage interpersonal relationships at all levels of the firm. In-depth knowledge of labor law and HR best practices Master s degree in human resources or related field Excellent communication skills Great decision making skill Proficient in Microsoft Office Applications Tech savvy & adaptable to changing work expectations. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.

We are looking for an experienced HRBP with hands-on expertise in recruitment, employee experience, and stakeholder management. Area of Responsibility : Talent Acquisition To monitor manpower position / requirements as per Organization Structure for the business Accountable to attract candidate using all the sourcing channels that includes job boards, social media, and employee referrals for hiring potential candidates. Accountable for salary negotiation with candidate to align candidate expectation as per the salary benchmark of the organization Accountable to prepare Job Analysis of existing and new roles as per the organization guidelines Adhere to timelines and approval for variances as per the TA playbook Build and maintain relationship in market for recruitment sources Review & MIS Ensure HR Governance in adherence to defined policies and guidelines Accountable to maintain weekly / monthly reports and dashboards as per business requirements Employee Engagement & Development As per the guidance from the central HR team, plan and implement new employee engagement initiatives at their respective vertical and branch In co-ordination with the Central HR, carry out quarterly training identification / needs / assessment exercises in the vertical/region for all levels Based on the training need ascertained, proposes contents to corporate HR along with details of training program to be conducted To assist central HR in identifying trainers within (internal trainers), external trainers, training institutes, training venues in the region at various location. Provide advice and guidance to employees in order to effectively maintain issues on discipline, grievance in accordance with the company policy and procedures. Statutory Compliances and Administrative activities Responsible to ensure compliance to all statutory requirements at the regional level in consultation with Central HR Maintain cordial relations with the statutory authorities to ensure smooth operations at regional level Quarterly & Annual Performance Development Review Coordinates with the corporate HR team and respective departments at the vertical / regional level, to successfully complete the appraisal process in adherence to the defined timelines Responsible to implement the HR Communication strategies and OD Interventions at vertical/regional level as per the guidance from corporate HR Exit Interview Ensure compliance to the Exit policy, regularly conduct the Exit interviews and share the feedback and analysis report with the corporate team for further analysis and crafting retention policies Campus Relations To maintain relations with the placement officers for summer/winter trainees and final placements Preferred candidate profile : Qualification Bachelors/ Master's degree in Human Resources or related field Experience A total of 5-7 years of progressive HR experience Key Competencies Proven experience in recruiting for roles such as Inside Sales, Enterprise Sales, Digital Marketing, IT Sales, and similar positions Strong understanding of recruitment strategies and sourcing methodologies Expertise in utilizing Applicant Tracking Systems (ATS) and other HR software platforms Familiarity with personality assessment tools and conducting Behavioral Event Interviews (BEI) Excellent written and verbal communication skills Strong presentation abilities with effective interpersonal skills

Position Title: CM-Helpdesk Officer cum Secretary/MIS Officer for ICC Department: Human Resource Department Location: Head Office, Varanasi Salary: 3 LPA to 4.5 LPA (Negotiable based on your last drawn salary) Experience: 2-3 years and above About the Role: As a CM Help Desk Officer cum Secretary/MIS Officer for ICC, you will play a dual role in ensuring a safe, inclusive, and respectful workplace environment which are as follows: The CM Help Desk Officer plays a vital role in creating a safe, inclusive, and supportive work environment, particularly for new employees. They address concerns related to conduct, safety, and integration, serving as a confidential point of contact for grievances. The officer communicates HR policies, company rules, and employee benefits, and provides guidance on training, performance expectations, and the Whistleblower Policy. Through proactive engagement, they help employees feel informed, supported, and integrated into the organization, contributing to a respectful and policy-aware workplace culture. Meanwhile, the Secretary/MIS Officer for the Internal Complaints Committee (ICC) supports the ICCs administrative and compliance functions. This includes organizing meetings, maintaining confidential records, and ensuring adherence to the PoSH Act and company policies. They prepare MIS reports, analyze complaint trends, and coordinate with HR and leadership for timely resolution. The role ensures the ICC operates transparently and efficiently while promoting awareness of respectful workplace conduct . Note: This position is reserved for female candidates due to the nature of responsibilities involving support for newly joined staff and coordination on gender-sensitive matters. Key Responsibilities: A. CM Help Desk Duties: Maintain regular contact with newly joined TCM/PCM/PCM-CT employees to support smooth onboarding and gather feedback. Foster positive employee relations by explaining company rules and addressing early-stage concerns. Provide accurate information on leaves, loans, medical insurance, and training opportunities. Promote awareness of the Grievance Redressal System, ICC, and Whistleblower Policy. Guide employees on KPIs and performance appraisal metrics for career growth. Monitor branch subsidy usage and ensure HR contact details are displayed at branches. Conduct sample calls to verify staff awareness of circulars and office orders. Inform staff about Office Order No. 354 (mobile recording for self-protection) & Various important Circular. Handle staff queries via the toll-free IVR system; escalate unresolved issues appropriately. Follow all directions from the Supervisor and Head HR as per department needs. B. ICC-Related Duties: As an MIS Officer in ICC, you will be responsible for the discharge following specific duties which are mentioned below: Organize Quarterly, Scheduled and Unscheduled meetings of ICC as required. Preparing minutes of meeting (MOM). Accessing ICC email to check any complaint received. Follow-up on the matters going in ICC. Organizing meetings with staff and/or clients as per the nature of the complaint by keeping the matter confidential. Keeping and Maintaining data and records related to ICC and its functions. Preparing/providing different MIS report as needed to ICC Management. Any other duties as required by ICC on their domain. What We're Looking For: Eligibility & Skills Required : Education: Graduate in any discipline (preferably in Human Resources, Social Work, related field). Postgraduate qualification in HR or related areas is an added advantage. Experience: Minimum 2-3 years of experience in HR, employee relations, grievance handling, or administrative roles. Experience in women welfare, compliance, or ICC coordination is preferred. Technical & Other Skills: Proficiency in MS Office (Word, Excel, PowerPoint) Familiarity with email correspondence, MIS reporting, and IVR systems Strong drafting and communication skills in both Hindi and English (written and verbal) are essential. Mode of Interview: (Offline) Technical Assessment at Head office Varanasi Personal Interview at Head office Varanasi How to Apply for this Opportunity: Prepare Your CV/Resume : Update your CV/Resume with relevant information. Email Application : Send your application via email to hr20@cashpor.in with the subject line: Applying for the position of CM-Helpdesk Officer cum Secretary/MIS Officer for ICC . Cc the HR Team: Also include hr19@cashpor.in and hr17@cashpor.in in the Cc field of your email. Application Invite : If available, also apply through LinkedIn, Await Response : After submitting your application, the HR team will contact you if your profile is shortlisted for an interview. Join our innovative team and be a key player in shaping the future! We look forward to receiving your application.

We are looking for an experienced HRBP with hands-on expertise in recruitment, employee experience, and stakeholder management. Area of Responsibility : Talent Acquisition To monitor manpower position / requirements as per Organization Structure for the business Accountable to attract candidate using all the sourcing channels that includes job boards, social media, and employee referrals for hiring potential candidates. Accountable for salary negotiation with candidate to align candidate expectation as per the salary benchmark of the organization Accountable to prepare Job Analysis of existing and new roles as per the organization guidelines Adhere to timelines and approval for variances as per the TA playbook Build and maintain relationship in market for recruitment sources Review & MIS Ensure HR Governance in adherence to defined policies and guidelines Accountable to maintain weekly / monthly reports and dashboards as per business requirements Employee Engagement & Development As per the guidance from the central HR team, plan and implement new employee engagement initiatives at their respective vertical and branch In co-ordination with the Central HR, carry out quarterly training identification / needs / assessment exercises in the vertical/region for all levels Based on the training need ascertained, proposes contents to corporate HR along with details of training program to be conducted To assist central HR in identifying trainers within (internal trainers), external trainers, training institutes, training venues in the region at various location. Provide advice and guidance to employees in order to effectively maintain issues on discipline, grievance in accordance with the company policy and procedures. Statutory Compliances and Administrative activities Responsible to ensure compliance to all statutory requirements at the regional level in consultation with Central HR Maintain cordial relations with the statutory authorities to ensure smooth operations at regional level Quarterly & Annual Performance Development Review Coordinates with the corporate HR team and respective departments at the vertical / regional level, to successfully complete the appraisal process in adherence to the defined timelines Responsible to implement the HR Communication strategies and OD Interventions at vertical/regional level as per the guidance from corporate HR Exit Interview Ensure compliance to the Exit policy, regularly conduct the Exit interviews and share the feedback and analysis report with the corporate team for further analysis and crafting retention policies Campus Relations To maintain relations with the placement officers for summer/winter trainees and final placements Preferred candidate profile : Qualification Bachelors/ Master's degree in Human Resources or related field Experience A total of 5-7 years of progressive HR experience Key Competencies Proven experience in recruiting for roles such as Inside Sales, Enterprise Sales, Digital Marketing, IT Sales, and similar positions Strong understanding of recruitment strategies and sourcing methodologies Expertise in utilizing Applicant Tracking Systems (ATS) and other HR software platforms Familiarity with personality assessment tools and conducting Behavioral Event Interviews (BEI) Excellent written and verbal communication skills Strong presentation abilities with effective interpersonal skills