WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to: Learn fast, write faster. You ll work with product managers, engineers, and sometimes our CEO (he s cool) to grok complex topics and become a mini-SME in your own right. Write with the urgency of a prod server on fire. Blogs, docs, tutorials, thought leadership, memes (optional, but bonus points). All for a deeply technical audience that can smell BS from 1,000 lines away. Go deep. You ll get smart on everything from Kafka to Agent Mesh to why federation matters when managing APIs across distributed gateways. Then you ll translate that knowledge into clear, compelling, sometimes-even-fun content. Be the voice. You ll help shape how we talk to the developer community authentic, smart, a little weird, never dry. SEO, but not cringe. You ll understand what keywords matter and how to use them without making your writing sound like it was assembled by a committee of robots. Learn fast, write faster. You ll work with product managers, engineers, and sometimes our CEO (he s cool) to grok complex topics and become a mini-SME in your own right. ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more: You re excited to go from zero to semi-expert on a topic, and then teach the rest of the world what you learned. You have a technical background maybe you studied CS, maybe you were a developer, maybe you just enjoy source-diving open source projects for fun (you animal). You re a killer writer . Funny, clear, approachable, and willing to throw out that perfect sentence if it doesn t serve the reader. You re obsessed with explaining things . You find joy in the aha moment. You know enough about SEO to be dangerous and enough to not over-optimize to the point of unreadability. BONUS POINTS Nice to have, but not essential : You ve written developer docs, blog posts, or tutorials before even if it was just for your own blog, GitHub repo, or StackOverflow answers. You have strong opinions about SEO. You know what things like Kafka streaming, API management, agent-to-agent communication and MCP means and didn t just Google it after reading this job post. AT GRAVITEE, YOU LL GET Excellent medical coverage to keep your body and mind healthy 15 days holiday/vacation in addition to in-country national holidays 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual off-site in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities
Join the API Revolution at Gravitee - Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognized as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards Professionalism: We believe in clear, respectful communication and prioritize the needs of our team and customers Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless—be a part of the revolution! THE ROLE & WHY IT EXISTS As a Software Engineer , you will be part of a support team dedicated to making Gravitee’s products best in class both in terms of features and in UX. This is a hands-on, critical role in our organisation and is highly technical. The right candidate will enjoy problem-solving with our clients in a highly specialised way. Gravitee clients are the end-users of our platforms and are as technical as you are! WHAT YOU WILL BE DOING Interact with the Product Owner to help define the future of Gravitee’s products Develop new end-to-end features: from design to implementation (develop and integrate APIs and the front-end interfaces and visualizations they power to deliver product features) Work with other team members to develop and maintain new features Participate in Tech Sprint during which the focus is made on improving the existing code base Share your (tech and non-tech) knowledge during our internal Gravitee TechTalks Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues providing the best solution possible Prioritising issues and giving our customers (both internal and external), located in multiple countries and time zones, the level of duty and care they need to help implement our platform in their environments Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases Being innovative within the team and with customer to help improve processes and tools WHO YOU ARE - The right candidate will possess at least the following skills: 5+ years of professional experience in application development You are fluent with modern versions of Java and have used it in wide backend applications You already have successfully built a UI app using TypeScript with Angular or another modern web framework You understand the value of writing automated tests to prevent regression bugs You like sharing knowledge and continuous learning is important to you You are curious about and want to be part of all aspects of a project like CI, dependency management, and vulnerability management You are patient, resilient and have great problem solving skills You possess great attention to detail and provide accurate solutions to internal and external stakeholders ESSENTIAL TECHNICAL Backend Skills : Java 17Spring (Data, Security etc.) Database knowledge : JPA, JDBC, Spring DataTesting: J Unit 5 Frontend Skills : Angular 17 Relational Databases (Tools) : MariaDB, PostgreSQL, MySQL or something equivalent Messaging: Kafka, JMS, RabbitMQ, Solace, MQTT or something equivalent Continuous Integration and Deployment: CI/CD, Docker, Kubernetes, ArgoCD Build Automation Tools: Maven, Yarn DESIRED SKILLS - Additionally, these skills are not required, but preferable: Testing: Cypress, Jest Backend: Liquibase, Vertx, RXJava Frontend Skills: Cypress, Jest, Angular Material Harness, Storybook NoSQL Databases (Tools): ElasticSearch, MongoDB, Cassandra, Redis Messaging: Kafka, JMS, RabbitMQ, Solace, MQTT or something equivalent Cloud: AzureMetrics and Tracing: Grafana, Prometheus, OpenTracing, Jaeger AT GRAVITEE, YOU’LL GET… Excellent medical coverage to keep your body and mind healthyPension or 401k program options for all locations 12 days holiday/vacation in addition to in-country national holidays as well Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual offsites in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Country specific benefits Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion o r belief.
Join the API Revolution at Gravitee - Where Innovation Meets Growth - Hold Nothing Back Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve. Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards. Professionalism : We believe in clear, respectful communication and prioritize the needs of our team and customers. Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless—be a part of the revolution! THE ROLE & WHY IT EXISTS We are looking for a Product Owner with a strong technical background who thrives at the intersection of engineering and product delivery. You’ll be the voice of the product within our engineering teams—translating strategy into execution, ensuring the backlog is clear, well-prioritized, and always aligned with customer and business needs. This role is perfect for someone excited by building new products, energized by working closely with engineers, and eager to own the details that make product delivery successful. WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to: Own and manage the product backlog , ensuring it is visible, transparent, and understood by all team members. Work closely with engineering during product discovery, sprint planning, and development to turn high-level strategy into actionable stories. Write and refine JIRA user stories, acceptance criteria, and technical requirements in close collaboration with engineers Facilitate sprint ceremonies, ensuring smooth collaboration and alignment between product and engineering. Collect and prioritise customer, user, and stakeholder needs to guide backlog decisions. Act as the bridge between senior Product Managers and engineering teams, ensuring that strategic goals are delivered through technical execution. Monitor sprint progress, remove blockers, and make trade-off decisions to keep delivery on track. Collaborate with UI/UX and QA to ensure a high-quality, user-centered product experience. Support customer-facing teams with product knowledge when needed. ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more: Strong technical foundation — ideally with prior experience in software engineering, solution engineering, architecture, or consulting. Proven ability to translate complex technical concepts into clear, actionable requirements . Experience working with Agile teams, including backlog management, sprint planning, and user story creation. Understanding of REST APIs and adjacent technologies. Exposure to or curiosity about modern platforms and concepts like Kubernetes, GraphQL, event-driven architecture, security, and AI . Strong communication skills to work with engineers, designers, and business stakeholders. A proactive, collaborative mindset with an eagerness to learn and grow. AT GRAVITEE, YOU’LL GET… Excellent medical coverage to keep your body and mind healthy 15 days holiday/vacation in addition to in-country national holidays 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual off-site in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
Join the API Revolution at Gravitee - Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards Professionalism: We believe in clear, respectful communication and prioritise the needs of our team and customers Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless - be a part of the revolution! THE ROLE & WHY IT EXISTS As a Software Engineer , you will be part of a support team dedicated to making Gravitee’s products best in class both in terms of features and in UX. This is a hands-on, critical role in our organisation and is highly technical. The right candidate will enjoy problem-solving with our clients in a highly specialised way. Gravitee clients are the end-users of our platforms and are as technical as you are! WHAT YOU WILL BE DOING Interact with the Product Owner to help define the future of Gravitee’s products Develop new end-to-end features: from design to implementation (develop and integrate APIs and the front-end interfaces and visualizations they power to deliver product features) Work with other team members to develop and maintain new features Participate in Tech Sprint during which the focus is made on improving the existing code base Share your (tech and non-tech) knowledge during our internal Gravitee TechTalks Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues providing the best solution possible Prioritising issues and giving our customers (both internal and external), located in multiple countries and time zones, the level of duty and care they need to help implement our platform in their environments Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases Being innovative within the team and with customer to help improve processes and tools WHO YOU ARE - The right candidate will possess at least the following skills: 5+ years of professional experience in application development You are fluent with modern versions of Java and have used it in wide backend applications You already have successfully built a UI app using TypeScript with Angular or another modern web framework You understand the value of writing automated tests to prevent regression bugs You like sharing knowledge and continuous learning is important to you You are curious about and want to be part of all aspects of a project like CI, dependency management, and vulnerability management You are patient, resilient and have great problem solving skills You possess great attention to detail and provide accurate solutions to internal and external stakeholders ESSENTIAL TECHNICAL Backend Skills : Java 17Spring (Data, Security etc.) Database knowledge : JPA, JDBC, Spring DataTesting: J Unit 5 Frontend Skills : Angular 17 Relational Databases (Tools) : MariaDB, PostgreSQL, MySQL or something equivalent Messaging: Kafka, JMS, RabbitMQ, Solace, MQTT or something equivalent Continuous Integration and Deployment: CI/CD, Docker, Kubernetes, ArgoCD Build Automation Tools: Maven, Yarn DESIRED SKILLS - Additionally, these skills are not required, but preferable: Testing: Cypress, Jest Backend: Liquibase, Vertx, RXJava Frontend Skills: Cypress, Jest, Angular Material Harness, Storybook NoSQL Databases (Tools): ElasticSearch, MongoDB, Cassandra, Redis Messaging: Kafka, JMS, RabbitMQ, Solace, MQTT or something equivalent Cloud: AzureMetrics and Tracing: Grafana, Prometheus, OpenTracing, Jaeger AT GRAVITEE, YOU’LL GET… Excellent medical coverage to keep your body and mind healthyPension or 401k program options for all locations 15 days holiday/vacation in addition to in-country national holidays as well Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual offsite in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Country specific benefits Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion o r belief.
Join the API Revolution at Gravitee - Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fueled by our team’s commitment to excellence and our core values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve. Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards. Professionalism : We believe in clear, respectful communication and prioritise the needs of our team and customers. Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless - be a part of the revolution! THE ROLE & WHY IT EXISTS At Gravitee.io , we are on a mission to empower organisations to unlock the full potential of their digital ecosystems. Our Sales Engineering team is at the heart of this mission, helping customers solve complex challenges with tailored, innovative solutions. As a Sales Engineer , you’ll be a trusted technical advisor to our prospects and existing clients, guiding them through their digital transformation journey. Your role will directly impact our growth by ensuring clients understand and leverage Gravitee’s platform to its fullest. WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to: Drive Technical Sales Success : Partner with Account Executives to lead the technical sales process, demonstrating Gravitee’s value and transforming prospects into happy, successful customers. Understand & Solve Customer Challenges : Dive deep into customer needs, conducting discovery sessions, delivering impactful product demos, leading Proof of Concepts (PoCs), and providing expert technical guidance. Support and Grow Existing Accounts : Collaborate with Customer Success Managers and Technical Account Managers to ensure our current customers maximize the value they get from Gravitee, identifying opportunities for growth and expansion. Foster Strategic Partnerships : Engage with partners and service providers to explore new opportunities and technical collaborations that extend Gravitee’s reach and impact. Shape the Future of Gravitee : Work closely with marketing, product development, and other teams to influence product evolution, provide customer feedback, and contribute to webinars, blog posts, and other content initiatives. ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more: 3+ years in a previous Solutions Consultant, Solutions Architect or Solutions Engineering role for a B2B vendor A track record of providing solutions and engaging with technical (e.g developer and architect) customer personas Excellent communication skills and the ability to present advanced technical topics and deliver tailored demos to different audiences Experience working in middleware technology, ideally within API management, IAM or integration Good knowledge of REST, JSON and XML Some scripting experience, ideally with Java or JavaScript/Python Hands-on experience with cloud providers (AWS, Azure, GCP) Ability to design deployment architectures (HA, DR, etc) Understanding of Kubernetes, Docker, continuous integration and continuous delivery processes as well as experience with Linux Creativity and innovation to come up with new material to have people discovering and learning about Gravitee DESIRED SKILLS - Additionally, these skills are not required, but preferable: Understanding of Event Driven Architectures and APIs Understanding of OAuth2 and OpenID Connect Knowledge of Kafka, gRPC, GraphQL Hands-on experience with LLMs or AI Agent frameworks or platforms AT GRAVITEE, YOU’LL GET… Excellent medical coverage to keep your body and mind healthy 15 days holiday/vacation in addition to in-country national holidays 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your dayLearn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual off-site in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
Join the API Revolution at Gravitee - Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve. Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards. Professionalism : We believe in clear, respectful communication and prioritise the needs of our team and customers. Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless, be a part of the revolution! THE ROLE & WHY IT EXISTS Gravitee.io is taking APIs to the next level, we are the premier open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in. We are currently recruiting for a Web & SEO Specialist to own and optimise our global web presence, ensuring Gravitee.io delivers world-class digital experiences that drive growth, engagement, and discoverability across both traditional and LLM (AI) search. This is a hands-on role that blends technical SEO, website ownership, and AI-powered innovation, empowering Gravitee’s marketing and growth teams to achieve their goals faster. You’ll be the go-to expert for website performance, structure, and technical health, ensuring the Gravitee brand and product story shine across every page. You will report to the Senior Content Lead and collaborate closely with content, design, demand generation, and product marketing teams. WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to: Own Gravitee.io end-to-end : Manage day-to-day website updates, structure, and optimisation to ensure a performant, scalable, and visually engaging experience. Lead technical SEO & optimisation : Implement schema markup, fix crawl issues, manage redirects, and ensure compliance with Core Web Vitals and page speed benchmarks. Drive discoverability in traditional and LLM search : Build and maintain a technical optimisation roadmap designed to support both conventional and AI-driven search visibility. Manage CMS & development workflows: Maintain and improve website architecture, templates, and modules in HubSpot; handle updates independently without relying on external developers. Integrate AI into workflows: Experiment with AI tools to accelerate development, streamline SEO workflows, and create new interactive experiences (e.g., smart widgets, chat interfaces, or micro web apps). Optimise content: Refresh and publish pages, blogs, and resources for maximum SEO impact, including keyword optimisation, metadata, and internal linking. Oversee analytics & tagging: Manage Google Tag Manager, Google Analytics, and cookie consent tools to ensure accurate measurement and reporting. Collaborate cross-functionally : Partner with content creators, designers, and demand generation teams to launch new pages and experiments that improve engagement and conversion. Monitor and report: Track and report on website performance, SEO progress, and traffic insights to the wider marketing team. ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more: 3+ years of experience in web management, SEO, or front-end development for a B2B SaaS company. Strong proficiency in HTML, CSS, and a working understanding of JavaScript. Deep experience with HubSpot CMS (including HubL syntax). Hands-on expertise with Google Analytics, Tag Manager, and Search Console. Proven understanding of SEO best practices, technical audits, and site performance optimisation. Experience improving Core Web Vitals and page speed metrics. Strong project management and organisational skills, ideally with Trello or similar tools. Demonstrated ability to use AI tools (e.g., ChatGPT, HubSpot AI, or similar) to automate or enhance web development, optimisation, and reporting tasks. Strong attention to detail, proactive communication, and a collaborative mindset DESIRED SKILLS - Additionally, these skills are not required, but preferable: Experience with schema markup, structured data, and AI search optimisation. Familiarity with CDN and hosting management. Understanding of conversion rate optimisation (CRO) and experimentation tools. Comfort running crawls and diagnostics in tools like Screaming Frog, Sitebulb, or SEMrush. Curiosity about emerging LLM search trends and AI-assisted SEO strategies AT GRAVITEE, YOU’LL GET… Excellent medical coverage to keep your body and mind healthy 15 days holiday/vacation in addition to in-country national holidays as well 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual offsite in exciting locations Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
Join the API Revolution at Gravitee - Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve. Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards. Professionalism : We believe in clear, respectful communication and prioritise the needs of our team and customers. Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless - be a part of the revolution! THE ROLE & WHY IT EXISTS Gravitee.io is taking APIs to the next level - we are the premier, open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in. We are currently recruiting for a Technical Support Manager to join our scaling team in India. As a Technical Support Manager, you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical. The right candidate will enjoy problem solving with our clients in highly specialised and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are! WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to: Oversee the daily operations of the technical support team, including managing performance, providing guidance, and ensuring alignment with organisational goals. Ticket Investigation & Resolution Oversight Customer Care & Regional Support Knowledge Management and Documentation Innovation & Process Improvement by leading initiatives to drive innovation Serve as the subject matter expert for complex technical issues Collaborate cross-functionally with other teams, such as Product Management, Engineering, and Sales, to address customer concerns, report recurring issues, and provide valuable feedback to enhance the product Lead training initiatives to ensure that the Support team is knowledgeable, up-to-date on product features, and equipped to handle customer inquiries effectively. Monitor key performance indicators (KPIs) to evaluate performance and identify opportunities for improvement. Provide regular reports to upper management on team productivity, customer satisfaction, and support trends. ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more: 5+ years of experience in a technical support or customer-facing technical role, with a proven track record of managing and developing technical support teams Extensive experience in prioritisation and managing complex support operations with a focus on high-quality service delivery 2+ years experience with REST and RESTful APIs Strong understanding of platform, products and integration with different environments Experience with troubleshooting complex software, networking, cloud solutions (e.g., AWS, Azure) and APIs. Familiarity with SQL, programming/scripting languages (e.g., Python, Bash), and cloud infrastructure will be very valuable ADDITIONAL TECHNICAL SKILLS The right candidate will possess at least some of the following skills: Networking/web architectures including HTTP Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure) Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus Experience with trace analysis, debugging, and JVM troubleshooting is a plus AT GRAVITEE, YOU’LL GET… Excellent medical coverage to keep your body and mind healthy 15 days holiday/vacation in addition to in-country national holidays 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual off-site in an exciting location! Hybrid culture with options to go in to an office in one of our hubs Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.
Join the API Revolution at Gravitee - Where Innovation Meets Growth Since our beginnings in 2015, Gravitee has grown into a global force, recognised as a 2024 Gartner Magic Quadrant™ Leader for API Management. What started with four developers challenging the complexities of APIs has evolved into a revolutionary platform powering API and event stream ecosystems worldwide. We’re driving digital transformation for top enterprises, from Michelin to Roche to Blue Yonder and beyond, offering unmatched control over APIs and event streams. Our rapid growth and leadership in API management are fuelled by our team’s commitment to excellence and our core values: Passion : We bring excitement to everything we do, constantly innovating to stay ahead of the curve. Hold Nothing Back : We go above and beyond to help customers and teammates succeed, holding ourselves to the highest standards. Professionalism : We believe in clear, respectful communication and prioritise the needs of our team and customers. Join us on this journey. Be part of a team that’s redefining what’s possible in API management, and shaping the future of digital transformation. The possibilities are endless, be a part of the revolution! THE ROLE & WHY IT EXISTS Gravitee.io is taking APIs to the next level, we are the premier open source API platform and we want everyone to know how amazing our software is. To make this happen, we are looking for someone passionate, curious and ambitious. This is where you come in. We are currently recruiting for a Web Development Specialist to own and optimise our global web presence, ensuring Gravitee.io delivers world-class digital experiences that drive growth, engagement, and discoverability across both traditional and LLM (AI) search. This is a hands-on role that blends website ownership and AI-powered innovation, empowering Gravitee’s marketing and growth teams to achieve their goals faster. You’ll be the go-to expert for website performance, structure, and technical health, ensuring the Gravitee brand and product story shine across every page. You will report to the Senior Content Lead and collaborate closely with content, design, demand generation, and product marketing teams. WHAT YOU WILL BE DOING Your daily to-do list will feature some or all of the following, but is not limited to: Own Gravitee.io end-to-end : Manage day-to-day website updates, structure, and optimisation to ensure a performant, scalable, and visually engaging experience. Drive discoverability in traditional and LLM search : Build and maintain a technical optimisation roadmap designed to support both conventional and AI-driven search visibility. Manage CMS & development workflows: Maintain and improve website architecture, templates, and modules in HubSpot; handle updates independently without relying on external developers. Integrate AI into workflows: Experiment with AI tools to accelerate development, streamline SEO workflows, and create new interactive experiences (e.g., smart widgets, chat interfaces, or micro web apps). Optimise content: Refresh and publish pages, blogs, and resources for maximum SEO impact, including keyword optimisation, metadata, and internal linking. Oversee analytics & tagging: Manage Google Tag Manager, Google Analytics, and cookie consent tools to ensure accurate measurement and reporting. Collaborate cross-functionally : Partner with content creators, designers, and demand generation teams to launch new pages and experiments that improve engagement and conversion. Monitor and report: Track and report on website performance, SEO progress, and traffic insights to the wider marketing team. ESSENTIAL SKILLS The right candidate will possess at least the following skills, if not more: 3+ years of experience in web management or front-end development for a B2B SaaS company. Strong proficiency in HTML, CSS, and a working understanding of JavaScript. Deep experience with HubSpot CMS (including HubL syntax). Hands-on expertise with Google Analytics, Tag Manager, and Search Console. Proven understanding of SEO best practices, technical audits, and site performance optimisation. Experience improving Core Web Vitals and page speed metrics. Strong project management and organisational skills, ideally with Trello or similar tools. Demonstrated ability to use AI tools (e.g., ChatGPT, HubSpot AI, or similar) to automate or enhance web development, optimisation, and reporting tasks. Strong attention to detail, proactive communication, and a collaborative mindset DESIRED SKILLS - Additionally, these skills are not required, but preferable: Experience with schema markup, structured data, and AI search optimisation. Familiarity with CDN and hosting management. Understanding of conversion rate optimisation (CRO) and experimentation tools. Comfort running crawls and diagnostics in tools like Screaming Frog, Sitebulb, or SEMrush. Curiosity about emerging LLM search trends and AI-assisted SEO strategies AT GRAVITEE, YOU’LL GET… Excellent medical coverage to keep your body and mind healthy 15 days holiday/vacation in addition to in-country national holidays as well 3 mental health days per year with an allowance toward a mood-boosting activity of your choice Birthday off to celebrate your day Learn and grow with our professional development allowance to be used to benefit your career Quarterly outings and an annual offsite in exciting locations Ability to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector A meaningful, progressive, global company culture that is as fun as it is hardworking Endless growth opportunities At Gravitee, no employee or applicant will be treated less favourably on the grounds of their sex, marital status, race, colour, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Gravitee to store and process the personal information submitted above.