Graduate Engineer Trainee

Voltas

0 years

4 - 5 Lacs

kolkata mumbai chandigarh

Posted:1 day ago| Platform:

Apply

Skills Required

mechanical engineering nps

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Shadow experienced customer service representatives to understand workflows and best practices.
Identify the Root Cause of Escalations (Esp. MD Escalations) and by monthly present to ASM/BSM
Apply Making Customer Smile (MCS) for all those MD Escalations and re-build confidence of the Brand
DSC & SF Audit Check: Engineer CRM Code, Uniform, ID Card, Tool Bag, Engineer Mobile App usage
Awareness of Competitor brand service about the Customer delight programs, Value added services (VAS) and other Good Practices
NPS (Web) monitoring - DSCs all India
Product Quality feedback for Manufacturing defects if any from DSC team
AMC revenue & accessory sale through DSC Network
Cross check DSC TCR Vs Actual Collections
Analyze SF/Technician wise and correct the gaps with Technical or Soft skill training

ESSENTIAL ATTRIBUTES

Evaluator
Strong verbal and written communication skills.
A positive attitude and willingness to lear
Ability to work in a fast-paced, team-oriented environment.
Team Player
Previous internship or part-time experience in customer-facing roles is advantageous.

More Jobs at Voltas

Paralegal Executive

Mumbai

1 - 4 yrs

INR 0 - 0 Lacs

Management Trainee - CA

Mumbai

Experience: Not specified

INR 0 - 0 Lacs

Manager - Sales - Processing and Finishing Machines

Thane, Ahmedabad

10 - 17 yrs

INR 15 - 25 Lacs

Assistant Manager - Sales - Industrial Compressors

Thane, Delhi / NCR, Coimbatore

2 - 7 yrs

INR 6 - 10 Lacs

Customer Care Officer (CCO)

Vellore, Tamil Nadu

Experience: Not specified

INR 0 - 0 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.