Google Workspace Engineer

Role

Required Technical Skill Set:

Desired Experience Range:

Location of Requirement:

Immediate Joiners Needed

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

· Excellent Comm skill(verbal /Written)

· Typing skill (typing skills (Min 60 to 80 WPM))

· Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents · Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.

· Knowledge on any Ticketing tool , ITIL knowledge

Good-to-Have

· Exp 6+ months of experience in infra , Storage, Service Desk

· Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)

· Google Workspace Administrator certification it would be great advantage.

Responsibility of the Role

1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries

2 Maintain response and resolution speed as defined by Service Level Objective (“SLO/s”)

3 Keep high customer satisfaction scores and follow quality standards in 90% of cases

4 Use existing knowledge base to provide a customer facing root cause assessment; and

5 Provide customer facing bug progress summary using available tools and platforms.