2191 Gold Loan Jobs - Page 13

ESAF Small Finance Bank is Hiring!! Job Profile : Gold Loan Officer Vertical : Retail Liability- Branch Banking Interested candidates may contact or WhatsApp: Ann Sindrella: 9567082223 Aldrin - 9288003526 Location: Kanjapally, vadapudur, Masagoundenchettipalayam, pollachi , vellanaupatti, kariyam Palayam, thalakkarai Criteria: Graduation is Mandatory Minimum one year experience in Gold Loan appraisal Candidate should have Flair for marketing Job Description Gold Loan sourcing & Focus on incremental growth of Gold loan Book. Conduct accurate gold valuation and purity testing Provide excellent customer service during loan processing and closure

Position Title: Relationship Manager/Cluster Manager CTC: 8 LPA Exp: 3Yr Location: Jaipur Working Mode: Onsite Primary Skill: Banca channel, NBFC, Gold loan, Mortgage Qualification: Any Graduation Roles and Responsibilities: Sourcing business from NBFC and Bank partnerships in designated geography which include Mortgage partners, Co Operative Banks, MFI and Gold Loan Partners Meeting sales/revenue targets month on month Providing partners with comprehensive product service consultations and product and process training for partner staff Extensive travel across allocated geography, meeting partners and customers as per pre- approved travel plan Upselling and cross-selling products to partner customers Building and maintaining strong relationships with prospective and existing clients Identifying new partnership opportunities and passing leads to reporting manager Resolving complaints and issues efficiently and in a timely manner Ensuring client satisfaction for smooth business drive,

Position: Banker Experience: 1- 4 Yrs Location: All across Bangalore in 15 branches Salary: up to 5.5 Lpa Mandates: * Valid DL * CIBIL score more than 700 Responsibilities: Identify potential catchment areas to acquire HNI/Affluent liabilities customers for Equitas Bank. To do marketing activities and generate leads for acquiring HNI/Affluent customers. Build a database of customer leads through references. Schedule meetings with potential HNI/Affluent liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits. Communicate clearly to customers on the requirements for various types of products, services, documents to be provided to the bank. Also clearly explain the customer on required balances/deposits to be maintained to avail various products and services. Ensure that all customer documents are verified with originals and are handled with care and confidentiality. Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank. Maintain continuous communication with customers on the status of their account opening process. Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements for example, relevant loan products, investment products etc. Build reference network from newly signed up customers for potential leads. * Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the supervisor

We are conducting Mega Walkin Drive at Lucknow Regional Office from 10th July,25 to 12th July,25 for Branch Head role Address for Walkin - Muthoot Finance Ltd Regional Office 1st Floor Lekhraj || Lekhraj Market Indira Nagar Lucknow-226016 Landmark- Lekhraj Market Metro Station Job Location : Kanpur, Banda, Mohammadi (Near Shahjahanpur) Required Candidate profile :- # Minimum 5 years of experience in Banks or any Finance companies (Not from Insurance sector). # Team Handling. # Currently working in a managerial grade. # Age must be above 30 years. # Male & Female candidates are both eligible. * Job description :- Achieving the allotted branch target. Acquiring new customers and addressing all product inquiries through branch walk-ins, sales activities, marketing promotions, etc. Regular follow-up for interest collection and NPA reduction. Responsible for regular branch operations including KYC process, gold appraisal, strong room operations, gold packet preparation, closures and renewals. Cross-selling all products and increasing branch walk-ins. Ensuring error-free audit reports and proper compliance at the branch. Maintaining punctuality, discipline and a high level of morality in line with the ethics & values of the company. Cost control. Other duties as instructed by higher authority. * Perks and Benefits Perks and Benefits :- Salary Best in the Industry + Business Incentives + Contest Prize Money + Bonus + Others Rewards * Interested candidates can mail Updated CV to hrlkw@muthootgroup.com

Responsibilities: * Manage gold loan portfolio from application to disbursement. * Conduct thorough appraisals and valuations using industry standards. * Ensure compliance with regulatory requirements and internal policies. Contact: 9108328158

Job Description : Prepare and submit regular reports on gold loan operations. Provide data for internal audits and management reviews. Collect and verify necessary documents from customers. Maintain records of loan applications, approvals, and disbursements. Ensure proper documentation and safekeeping of pledged gold. Greet and assist customers inquiring about gold loans. Explain the gold loan process, terms, and conditions to customers. Handle customer queries and complaints effectively and promptly. Interested candidate kindly share updated resume on below mail id Prinshu.yadav@hdbfs.com

We are Organising Walk-In Drive for Across Agra Location. 12th July 2025 Branch Manager_Gold Loans - Candidate with minimum 5 Years of experience in Banking & Financial services can be looked at for the role. Prior Gold Loan & Team Handling experience will be preferred. Responsible for business growth, new customer acquisition, customer service, overall branch operations & compliance. Drives field marketing and continuous customer acquisition & engagement in catchment area to meet branch targets for gold loans and other financial products Maintains portfolio quality by tracking gold quality and ROI. Ensures valuation, process compliance, timely system approvals for loans. Coordinates with audit teams; maintains registers and displays Follows up on interest collections to control NPAs; handles auctions. Monitors team's activities across gold loans, cash, documents, leads generated and new customer acquisition. Coaches, mentors and trains team; provides timely feedback and motivation. Maintains branch infrastructure and hygiene standards. Assistant Branch Manager/Gold Valuer - Prior Gold valuation experience of 2 Year is a must. Attending to walk-in customers, addressing queries about the gold loan process and schemes offered. Conducting gold valuations and identifying gold purity accurately. Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure. Managing cash (system & physical) during loan disbursals, interest collection, and loan closures. Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure. Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc. Ensuring proper collection and storage of customer KYC documents. Following up with customers for timely collection of interest and principal payments. Providing good customer service at every step ie while pledging, releasing, or making interest payments. Senior Relationship Officer / Relationship Officer - Candidates with sales experience in Banking & Financial Services can apply for the role. Freshers with a flair in Sales can also apply. Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products. Participate in field-marketing activities to improve the brand visibility of Capri Gold Loan branch in the catchment areas and generate leads of prospective customers. Drive & ensure continuous customer engagement through various channels. Maintaining quality portfolio by tracking & controlling ROI. Provide after sales service to existing customers and obtain references from them to increase customer base. Strong follow up on interest collections to keep NPAs (non-performing assets) under control. Walk - In details - 12th July Mega Interview Drive 2025 Branch Manager - Dinesh Mariya | 9755055023 | Dinesh.Mariya@capriglobal.in Area Manager - Ram Naresh Sharma | 9917464653 | ram.sharma@capriglobal.in RM - Amresh Shrivastava | Amresh.Srivastava@capriglobal.in | HR - vrati.mishra@capriglobal.in Venue - First Floor, D-520 Above South Indian Bank, Kamla Nagar Agra Uttar Pradesh. Pin Code 282005 Thanks & Regards. Vrati Mishra

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"

Job Description Excellent Opportunity for job seekers of Entire Hyderabad, Telangana. Walk in on for Bank; 10TH & 11TH JULY 2025 We hiring for various departments under Relationship Officer Profile of Partners Payroll. - Payroll will be with one of leading partners - Career progression opportunity to Axis Bank payroll for top performers. - Attractive earning opportunity & best incentives schemes in the industry. Job Title: Relationship Officer and Relationship Executive Job Location: Hyderabad Job Specification: Job Type: Full-time Department: Mortgage( Home Loan branch & Open Market, Lap) Consumer loan( personal loan, Education Loan) AGRI B2B & B2C Sales Experience: Fresher who are ready to build their careers & Experienced in any sales profile (Field Sales, Branch Sales) Qualification: Intermediate/Graduate/Post Graduate Dress Code : Formals. *Kindly attend the interview on below mentioned location in Formals Note : Male : Branch & Field Sales Salary Range From Rs.180000/- to Rs.350000/-CTC Per Anum + Incentives. (Salary based on experience) Interview Location: Axis Pssg branch Quess Corp Limited 2nd floor, Lala 1 Land Mark, Above Nissan showroom, Opp .Ranigunj Bus depot, Secunderabad -500003 Google Map Location:- https://goo.gl/maps/M6Brp5E3Xy8Siyyo7 Contact Person : Rajkumar 7893771391 Documents required- All Xerox copies. 1. Resume(updated) 2. Aadhar card 3. PAN Card 4. Educational Documents-10TH/12th/Degree. If you have experience , bring all the 5.Offer Letters 5.Latest 3 months Pay slips 6. Relieving letters NOTE-you can also get your FRIENDS with you who are looking for job and get selected with us. If you have missed this Interview Slot, Please directly come during working days@10:00 am to the same interview venue mentioned above . Role: Retail & B2C Sales - Other Industry Type: Banking Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate PG: Any Postgraduate Role & responsibilities Preferred candidate profile Role: Retail & B2C Sales - Other Industry Type: Banking Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate PG: Any Postgraduate Role & responsibilities Preferred candidate profile

1. Sourcing to loan disbursement of Home Loan Files. 2. Min. 1-5 Years of Experience in Mortgage Sales or a related field (LAP/HL) 2.Open for travelling 3.Candidate must have good communication skills Required Candidate profile Candidate Should Have Good Communication Skills Home Loan Sales The job requires extensive traveling so the candidate must be willing to travel within the city. Bike is Mandatory

We have urgent job opening for Customer care Executives(Freshers), Gold Appraisers and Brach Managers Work locations: Across Rajahmundry,Eluru,Tadepalligudem,kovvuru Note : Candidate should be ready to do sales and marketing Walkin Interview On 09-07-2025 - 10-07-2025 Venue 1 - Address: IIFL Finance: Rajahmundry (09th &10th Mar 2025) D No.21-1-1, 1st Floor, Tummalava Road,Sambasivaraopeta, Devi Chowk, Rajahmundry,East Godavari - 533103,(AP). Contact Person No : M Ramakrishna (TM)- 9848013135 Job Title: Branch Manager - Minimum 4 Years experience in sales &Financial services Gold Valuer/ Appraiser Must be able to identify quality & purity of Gold in any form by manual process. Calculation of Gold valuation pledged by customer. Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions. Experience of handling customers & large amount of cash. Customer Care Executive : Freshers can apply Interested candidates can share their resume to sai.yadav@iifl.com / raghavendra.rc@iifl.com

Job Description : Prepare and submit regular reports on gold loan operations. Provide data for internal audits and management reviews. Collect and verify necessary documents from customers. Maintain records of loan applications, approvals, and disbursements. Ensure proper documentation and safekeeping of pledged gold. Greet and assist customers inquiring about gold loans. Explain the gold loan process, terms, and conditions to customers. Handle customer queries and complaints effectively and promptly. Interested candidate kindly share updated resume on below mail id Prinshu.yadav@hdbfs.com

Job Description : Sales process management in FMCG/ Direct sales company Understanding of gold process understanding ,KYC Knowledge & Sales process Gold loan Sales process & BTL Marketing Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge Interested candidate kindly share updated resume on below mail id surendar.balasubramani@hdbfs.com

Job Description : Sales process management in FMCG/ Direct sales company Understanding of gold process understanding ,KYC Knowledge & Sales process Gold loan Sales process & BTL Marketing Process understanding ,KYC Knowledge ,Understanding of the documentation required, Product /Competition Knowledge Interested candidate kindly share updated resume on below mail id surendar.balasubramani@hdbfs.com

Roles and Responsibilities Identify potential customers for Gold loans and cross-sell relevant products. Develop strong relationships with existing clients to increase repeat business and referrals. Conduct field visits to meet new prospects, understand their financial needs, and provide tailored loan solutions. Collaborate with internal teams to resolve customer queries and issues related to loan disbursement. Meet sales targets by acquiring new customers and increasing revenue growth.

We are looking for a highly motivated and experienced Sales Manager to lead our Loan Against Property team. The ideal candidate will have a strong background in sales management and a proven track record of success in the Investment Banking/Venture Capital/Private Equity industry. Roles and Responsibility Develop and implement effective sales strategies to achieve business objectives. Lead and manage a team of sales professionals to meet targets. Build and maintain relationships with key clients and stakeholders. Conduct market research and analyze trends to identify new business opportunities. Collaborate with cross-functional teams to drive business growth. Monitor and report on sales performance metrics. Job Requirements Proven experience in sales management, preferably in the Investment Banking/Venture Capital/Private Equity industry. Strong understanding of sales principles and practices. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with Loan Against Property products is an added advantage. Location- Mumbai,Delhi,Pune,Bengaluru,Hyderabad,Chennai

Job Description : Prepare and submit regular reports on gold loan operations. Provide data for internal audits and management reviews. Collect and verify necessary documents from customers. Maintain records of loan applications, approvals, and disbursements. Ensure proper documentation and safekeeping of pledged gold. Greet and assist customers inquiring about gold loans. Explain the gold loan process, terms, and conditions to customers. Handle customer queries and complaints effectively and promptly. Interested candidate kindly share updated resume on below mail id Prinshu.yadav@hdbfs.com

Role & responsibilities : Responsible for business development of Area / Cluster Strengthen business relation and co-ordination with other business and close liason with branch banking team and Area Manager Regular Travel to branches All branch visit to be done once in month Educate the GLROs regularly and also updating them with new policies introduced by HO Ensure every GLROs meets they SOP / KRA targets See that week wise targets are set to GLRO and they are being achieved To fill the Gaps by regular recruitment of GLROs Find new potential locations where Gold loan can be started Need to have market update, competition info. To guide GLRO that there should be smooth process of Gold Loan operations at branch Proper documentation of Gold loan to the taught to GLRO so that it help in FPT authorization of file 10Lakhs above customer TSM/ASM to speak/ meet individually. To identify new HNI clients Make sure Files are authorized within the HO TAT specified period and see that no branch falls under EMBARGO Area to be under ZERO NPA always Team Handling role Need to maintain operational efficiency in branches Preferred candidate profile Minimum Graduation (Post Graduation/MBA preferred) Good Communication skills Excellent Team Player Ready to travel Have regular repo with other departments Eager to learn – Should have knowledge of policies and process Knowledge on Gold loan is preferable.

We are conducting Mega Walkin Drive at Meerut Regional Office from 10th July,25 to 12th July,25 for Branch Head role Job Location : Sewri, Andheri, DN nagar, Bhandup, Santacruz, Jankalyan Nagar, Chunabatti, Dahisar, Mazgoan Required Candidate profile :- # Minimum 3 years of experience in Banks or any Finance companies (Not from Insurance sector). # Team Handling. # Currently working in a managerial grade. # Age must be above 31 years. # Male & Female candidates are both eligible. * Job description :- Achieving the allotted branch target. Acquiring new customers and addressing all product inquiries through branch walk-ins, sales activities, marketing promotions, etc. Regular follow-up for interest collection and NPA reduction. Responsible for regular branch operations including KYC process, gold appraisal, strong room operations, gold packet preparation, closures and renewals. Cross-selling all products and increasing branch walk-ins. Ensuring error-free audit reports and proper compliance at the branch. Maintaining punctuality, discipline and a high level of morality in line with the ethics & values of the company. Cost control. Other duties as instructed by higher authority. * Perks and Benefits Perks and Benefits :- Fixed 38K PM Salary + Business Incentives + Contest Prize Money + Bonus + Others Rewards * Interested candidates can mail Updated CV to hrmbi@muthootgroup.com

ROLE PURPOSE & OBJECTIVE Achieve and Exceed targets set for Number and Value of Gold Loans Primary contact for gold loan customers- pitching product to them, explain all details about product, collect required documents. Coordinate with Branch team ADO, BM, CRM, CCR, CROs, LOs and external members - BCs, DSAs leads etc. Resolve all field level queries of customer related to Gold Loan and manage regular collections. Daily/ Weekly /Monthly achievement of the targets set for gold loan, both in volume and value terms as established for the branch

Job description Role & responsibilities Achieve and Exceed targets set for Number and Value of Gold Loans Primary contact for gold loan customers- pitching product to them, explain all details about product, collect required documents. Coordinate with Branch team ADO, BM, CRM, CCR, CROs, LOs and external members - BCs, DSAs leads etc. Resolve all field level queries of customer related to Gold Loan and manage regular collections. Daily/ Weekly /Monthly achievement of the targets set for gold loan, both in volume and value terms as established for the branch Call/ visit eligible customers, pitch them about product and collect leads Do Out bound promotional activities for Gold Loan lead generation Coordination with feet on streets, DSAs and BC points Preferred candidate profile 1 years of Experience in any Asset product preferably Gold loan or 1.5 year experience within Ujjivan Interested candidates can share resume on shashank.gaikwad@ujjivan.com or omkar.sapkal@ujjivan.com

Experience: 1 to 5 years Maximum Age : 35 Years Interview Date : 15/07/2025 Vacancies for the following post- 1. ASSISTANT BRANCH HEAD 2. RM HNI 3. GOLD LOAN OFFICER 4. TELLER 5. BUSINESS DEVELOPMENT OFFICER Note: #Candidates should be Graduate in regular stream is must with relevant experience in mentioned domain and can join us at the earliest. # Kindly do not pay any money to any person on behalf of ESAF Small Finance Bank for job offers. Interested candidates can share their CV on below WhatsApp no Mr. Noble : 9072606083 Henna: 9567764172

Responsibilities: Business Development & Sales: Actively source new gold loan customers through marketing activities, cold calls, references, and branch walk-ins. Achieve assigned monthly/quarterly targets for gold loan disbursement volume and value (new loans and renewals). Build and maintain strong relationships with existing and potential customers to foster loyalty and repeat business. Cross-sell and up-sell other banking or financial products (e.g., insurance, fixed deposits, other loan products) to gold loan customers. Conduct outbound promotional activities and area mapping to identify potential customer segments. Gold Appraisal & Valuation: Accurately appraise gold ornaments/jewelry presented by customers for purity (karatage) and weight using prescribed tools and methods. Work closely with empaneled appraisers (Assayers) to ensure precise valuation and authenticity of gold. Determine the eligible loan amount based on the appraised value and prevailing loan schemes/policies. Loan Processing & Documentation: Guide customers through the gold loan application process, explaining terms, conditions, interest rates, and repayment schedules clearly. Collect and meticulously verify all necessary Know Your Customer (KYC) documents and loan application forms. Ensure proper execution of loan agreements, pledge forms, and other legal documents. Process loan applications, enter data accurately into the system, and facilitate timely loan sanction and disbursement within stipulated TAT (Turnaround Time). Manage the physical custody of gold collateral, ensuring secure storage as per established protocols. Customer Service & Relationship Management: Provide exceptional customer service, addressing customer queries, concerns, and complaints efficiently and courteously. Educate customers about various gold loan schemes, interest servicing, and renewal processes. Maintain customer confidence by keeping loan information confidential. Operations & Compliance: Ensure 100% compliance with all internal policies, operational procedures, and regulatory guidelines (RBI, NHB, etc.) related to gold loans. Maintain accurate records and registers related to gold loans at the branch level (e.g., gold articles received, disbursed, appraised). Monitor the portfolio health to ensure timely repayments and support collection efforts for overdue accounts (0-90 DPD cases). Ensure zero discrepancies during internal and concurrent audits. Safeguard gold collateral and maintain custody of storage keys as per protocol.

Responsibilities: Business Development & Sales: Actively source new gold loan customers through marketing activities, cold calls, references, and branch walk-ins. Achieve assigned monthly/quarterly targets for gold loan disbursement volume and value (new loans and renewals). Build and maintain strong relationships with existing and potential customers to foster loyalty and repeat business. Cross-sell and up-sell other banking or financial products (e.g., insurance, fixed deposits, other loan products) to gold loan customers. Conduct outbound promotional activities and area mapping to identify potential customer segments. Gold Appraisal & Valuation: Accurately appraise gold ornaments/jewelry presented by customers for purity (karatage) and weight using prescribed tools and methods. Work closely with empaneled appraisers (Assayers) to ensure precise valuation and authenticity of gold. Determine the eligible loan amount based on the appraised value and prevailing loan schemes/policies. Loan Processing & Documentation: Guide customers through the gold loan application process, explaining terms, conditions, interest rates, and repayment schedules clearly. Collect and meticulously verify all necessary Know Your Customer (KYC) documents and loan application forms. Ensure proper execution of loan agreements, pledge forms, and other legal documents. Process loan applications, enter data accurately into the system, and facilitate timely loan sanction and disbursement within stipulated TAT (Turnaround Time). Manage the physical custody of gold collateral, ensuring secure storage as per established protocols. Customer Service & Relationship Management: Provide exceptional customer service, addressing customer queries, concerns, and complaints efficiently and courteously. Educate customers about various gold loan schemes, interest servicing, and renewal processes. Maintain customer confidence by keeping loan information confidential. Operations & Compliance: Ensure 100% compliance with all internal policies, operational procedures, and regulatory guidelines (RBI, NHB, etc.) related to gold loans. Maintain accurate records and registers related to gold loans at the branch level (e.g., gold articles received, disbursed, appraised). Monitor the portfolio health to ensure timely repayments and support collection efforts for overdue accounts (0-90 DPD cases). Ensure zero discrepancies during internal and concurrent audits. Safeguard gold collateral and maintain custody of storage keys as per protocol.