Key Result Areas 1) Service delivery and Customer satisfaction. 2) Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management3) Revenue Generation and working capital management.4) IT Systems Usage and Training5) Warehouse activities, viz. categorization, spares stock control and compliance. Job Description The incumbent would be responsible for the following:A. Service delivery and Customer satisfaction.1) Managing product / service installation and break fix as per First Visit Time (FVT) and Closure Visit Time (CVT) norms by effective management of ASPs.2) Ensuring effective and speedy resolution of problems / customer complaints. 3) Monitoring and reviewing service delivery quality and response patterns. 4) Working to improve Customer Satisfaction Index (CSI) and customer accolades.B. Authorised Service Provider (ASP) and Wholesale Dealer (WD) Management1) Managing ASPs, their performance and availability of resources and infrastructure for effective service delivery. 2) WD management for service to ensure requisite service to WD end customers.3) Monitoring service activities of dealers to ensure a uniform service experience to customers through dealer channel.C. Revenue Generation and working capital management.1) Achieving service revenue as per plan by planning and conducting revenue generation activities. 2) Managing outstanding as per norms. D. IT Systems Usage and Training1) Providing training to ASP and WD technician on all New products.2) Providing training to ASP, contractor, franchise and WD personnel by conducting Tool Box Talks and Accompanied Visits on products and soft-skills.3) Provide Hands down training to branch, ASP and dealer personnel on IT Systems and digital apps for effective utilisation of these tools.4) Providing objective feedback on products. E. Warehouse activities1) Categorisation of product and maximum conversion to Finished Good (FG).2) Timely categorisation of defective stock and subsequent repair of D3 /DF3 stock in a timebound manner.3) Tracking warehouse spares stock for optimum level, effective utilisation and reduction.4) Ensuring compliance to statutory requirements.

KRA:1. Achieve sales volume for Cartini (Scissors and Knives) 2. Channel Development 3. Retail Market Coverage & Influencer Management 4. Sales generation from Modern Trade, E-commerce 5. Co-ordination with other functions and training subordinates Job Description:The incumbent would be responsible for the following: 1. Establishing distribution set-up in focus cities by network creation and correction in different channels 2. Increasing sales generation from retail, institutions, modern trade and E-commerce in the assigned territory 3. Working with influencers and suppliers to increase sales 4. Achieving objectives for area of sales, outstanding, inventory management and ISO 9001 5. Analyzing market and product data 6. Implementing marketing policy, local area marketing activities and expense control for the area 7. Competitor tracking and analysis 8. Planning and reviewing of sales from different channels, modern trade, E-commerce and suppliers / influencers 9. Ensuring claim / grievance settlement and closing customer complaints 10. Co-ordinating with branch commercial, accounts and warehouse team for smooth day to day operations 11. TSI monitoring, increasing productivity and training of TSI, DSI 12. Co-ordinating other functions such as accounts, order booking, warehousing, dispatches, supply chain, etc. at branch and HO

Key Result Areas:1) Achieve Business Volumes 2) Working Capital Management 3) Key Account Management 4) Process Management Job Description -Achieve Business Volumes - Achieve business sales as per plan.Working Capital Management- Regular follow-up with the customer for the payment.- Control stocks and discounts to enhance contribution and improve profitability- Timely submission of all the bills and documents required for the payment processingChannel Management- Improve B2B Handling capabilities of wholesale dealers.- Appointment of New Channel Partners and managing existing channel partners effectively and efficiently. - Extract more business as per the business objectives.Key Account Management-- Manage and strengthen key accounts and drive business growth.Process Management-- Improve relationship with customers and increase enquiry base.- Ensure proper documentation and systematic maintenance of the same as required for reporting and audits.Requisite qualification:Essential: BE in any Discipline/ Graduate in any disciplinePreferred: BE in any Discipline or Graduate in any discipline +MBA in MarketingRequisite work experienceTwo years of relevant experience in degree in engineering or 4 years of work experience in graduate in any discipline.Special skills required1) Result Orientation with Execution Excellence 2) Customer Centricity 3) People Development and Collaboration

Key Result Areas:1. Human Capital Development 2. Business Results 3. Business Process 4. Brighter Living Job Description:The incumbent would be responsible for the following: 1. Training and development of sales field staff for better canvassing and reach to market and expanding channels 2. Increasing dealer and retail coverage of locks and other products 3. Achieving objectives for the area of sales, outstanding and inventory management 4. Carrying out product data analysis and sales forecasting 5. Implementing marketing policy and expense control for the area 6. Working towards delivering customer delight and unlocking the potential of the product in the market

The incumbent would be responsible for the following:A. Achieve Kitchen annual business objective for the zone1) Achieve Billed Sales2) Handle project enquiries & Institutional business for Kitchens3) Ensure that all projects are delivered on-time, within scope 4) Develop a detailed project plan to track progress.5) Conduct site visits to ensure standards and schedules are met6) Outstanding collections on timeB. Business vide direct projects/institutions or retailing in projects1) Solid technical background, with understanding or hands-on experience at Project Sites2) Coordinate internal resources and third parties/vendors for the flawless execution of projects3) Conduct site visits to ensure standards and schedules are met 4) Maintain confidentiality and security of sensitive information 5) Provide insights for business growth and improvement 6) Resolve issues and concerns in a timely mannerC. Handling Gem enquiries/AID community1) Ensure accurate and up-to-date information on Tenders. 2) Manage relationships between clients and Architects 3) Upload and manage product catalogues4) Ensure accurate product descriptions, specifications, and pricing 5) Process and manage orders received through the portal6) Ensure timely and accurate order fulfilment 7) Manage payment processing and reconciliation8) Ensure secure and accurate payment transactionsD. Manage relationships between clients and Architects1) Ensure compliance with audit and regulatory requirements.2) Monitor and ensure client satisfaction with architectural services3) Address client concerns and resolve issues promptly 4) Manage client expectations regarding project scope, budget, and timelines5) Set realistic expectations and negotiate when necessary 6) Facilitate compromise and find mutually beneficial solutions 7) Encourage trust, respect, and open communication 8) Ensure fair and transparent commercial dealings 9) Identify and mitigate risks in client-architect relationshipsDevelop strategies to minimize potential issues

JOB PROFILEKey Result Areas:1. Achieve sales volume and after sale service 2. Enquiry base generation and control of outstanding 3. Key Account Management and Influencer Management 4. Customer Relationship Management 5. MIS, Business Analytics & Business ExcellenceJob Description: The incumbent will be responsible for the following: 1. Achieve sales volume and after sale service - Achieving sales volume & targets (Weekly / Monthly / Quarterly / Annually). - Attending after sales service queries. 2. Enquiry base generation and control of outstanding - Generating enquiry base and sales from focus segments like Hospitality, Government, Healthcare, OEMs, Safety etc. - Appointing project dealers and generating sales through them - Achieving objectives for area of sales, outstanding and inventory management - Implementing turnkey projects 3. Key Account Management and Influencer Management - Increasing the wallet share from Key Accounts - Ensuring product approval in Government projects and hospitality projects through influencers 4. Customer Relationship Management - Updating MS CRM, sales report, MIS and other systems and processes on a daily basis - Monitoring daily work monitoring of Project Sales Incharges (PSIs) 5. MIS, Business Analytics & Business Excellence - Tracking of competitor activities - Benchmarking with best industry practices - Carrying out product data analysis and sales forecasting - Implementing marketing policy and expense control for the area - Supporting Business Excellence activitiesSPECIAL SKILLS REQUIREDEssential:1. Knowledge of: - Sales in consumer durables - Project sales 2. Interpersonal skills 3. Computer savvy

About the Business:As India's largest manufacturer of forklift trucks, Godrej Material Handling offers an extensive range of forklifts, which include electric, LPG, and diesel counterbalanced forklifts up to 25 tonne capacity, warehouse trucks, and specialised trucks for specific applications. The business also designs and manufactures accessories to address a wide range of handling applications besides offering accessories made by specialists.The business offers lease, hire-purchase, and sale of pre-owned equipment as well as service maintenance programs through a network of 16 branches and over 45 dealers across India. The business exports to over 40 countries across Asia, the Middle East, Africa, Latin America and Europe and holds ISO 9001-2008, ISO 14001-2004 and OHSAS 18001-2007 quality assurance certificates awarded by TUV Nord.With the help of international partners, like Crown, Komatsu, Hubtex, Tennant, Merlo, Iteco and Harlan, Godrej Material Handling offers a one-stop solution for its customers.Key Result Areas: - Manage ERP (Enterprise Resource Planning) system, including Power BI (Business Intelligence). - Manage and develop CRM (Customer Relationship Management) - Organizational Imperatives Job Profile: The incumbent would be responsible for the following: 1. Manage ERP (Enterprise Resource Planning) system, including Power BI (Business Intelligence) a) Managing Domestic and Exports MIS (Management Information System) b) Maintaining industry association data, prepare required reports c) Managing Power BI dashboards for information sharing, decision making d) Coordinating with relevant GITL teams for ERP issue resolution e) Performing Sales & Marketing testing activity for new initiatives f) Driving RFQ creation, development, testing and deployment of new functionalities / requirements in ERP, with GITL g) Maintaining ERP customer master data h) Order book maintenance i) Maintaining ERP data archival process j) Being the Marketing lead for ERP data transfer and set-up for Khalapur 2. Manage and develop CRM (Customer Relationship Management) a) Performing CRM admin role - User management, role management, license management - Providing user support and training continually -Resolving user issues with user, GITL or CRM provider - Monitoring adoption and usage in Sales network including channel partners - CRM database maintenance - Pricelist management in CRM - Supporting to order booking team b) Managing new requirements, modifications in CRM - Driving new requirement definition, manage JIRA (Ask Long form), discuss with GITL / CRM provider (requires understanding of business processes and user needs) - Ensuring timely delivery of JIRAs - Creating and running test scenarios in UAT (User Acceptance Testing), SIT (System Integration System) environments - Managing go live roll-out schedule and user testing, ensuring full scale deployment - Conducting periodic reviews with user groups, GITL, CRM provider - Preparing SOPs for new developments, guide user teams c) Managing CRM dashboards -static and Analytic Studio d) Managing dispatch documentation in CRM 3. Organizational Imperatives a) Actively participating and originating Kaizen b) Actively involving in Business Excellence initiatives c) Adhere to Compliance and Safe Working Environment

Key Result Areas: 1. Knowledge of hydraulic and Pneumatic circuits 2. Planning & handling of new machine installation, layout changes 3. Machine Uptime 4. Operational excellence Job Description:1. Knowledge of hydraulic and Pneumatic circuits 2. Advice in doing WHY WHY analysis to improve the MTBF 4. Implementation & adherence to the preventive maintenance schedule 5. Ensure safe working practices on shop floor. 6. Kaizen & TPM 7. Planning & handling of new machine installation, layout changes 8. Effective Manpower Handling 9. Mechanical Maintenance- Assembling and dismantling of Assy. and sub assy. Of machines. 10.Maximise Machine Uptime 11.Able to operate the machines12. Ensure discipline on shop floor13. Training to contract labour14. Reading drawing

Key Result Areas:Design standardization Evolving standardization across formats Manage smooth execution of work Visual Merchandiser themes Standardizing Guidelines for interiors Job Description:1. Design standardization for all new stores & existing stores- Liaising with designers, senior management to develop Exterior design- Ensuring in store design standardization of specs with inputs from Civil department, Electrical Department and Lighting Department2. Evolving standardization across formats- Creating new store design concept and guidelines for mega store, medium store & boutique store- Creating product selection guidelines, Merchandising design language and Store upkeep guidelines3. Manage smooth execution of work on site for new stores and old stores both- Creating guidelines for all aspects of renovation of existing stores as per different store formats- Sharing interior specification with contractors and evaluating vendor quotes and finalize budget4. Visual Merchandiser themes- Preparing VM themes in sync with brand guidelines- Preparing VM principles, policies, guidelines and share the same with zonal VMs5. Standard guidelines for interiors for Branch Town Franchisees, Non Branch Town Franchisees and large Wholesale Dealers - Coordinating with A&SP team and zonal VM for branding and execution - Planning and operationalizing all stores within the targeted time frame - Developing a list of interior specifications based on standard guidelines developed updating the same if/when models of fixtures/items are discontinued Must be proficient in Adobe, Autocadd, coraldraw.

Key Result Areas:1) Achieve Business Volumes 2) Working Capital Management 3) Key Account Management 4) Process Management Job Description -Achieve Business Volumes - Achieve business sales as per plan.Working Capital Management- Regular follow-up with the customer for the payment.- Control stocks and discounts to enhance contribution and improve profitability- Timely submission of all the bills and documents required for the payment processingChannel Management- Improve B2B Handling capabilities of wholesale dealers.- Appointment of New Channel Partners and managing existing channel partners effectively and efficiently. - Extract more business as per the business objectives.Key Account Management-- Manage and strengthen key accounts and drive business growth.Process Management-- Improve relationship with customers and increase enquiry base.- Ensure proper documentation and systematic maintenance of the same as required for reporting and audits.Requisite qualification:Essential: BE in any Discipline/ Graduate in any disciplinePreferred: BE in any Discipline or Graduate in any discipline +MBA in MarketingRequisite work experienceTwo years of relevant experience in degree in engineering or 4 years of work experience in graduate in any discipline.Special skills required1) Result Orientation with Execution Excellence 2) Customer Centricity 3) People Development and Collaboration

Role & responsibilities1. Bench Fitter 2. Structural Fitter 3. Knowledge of drawing reading, cutting tools and parameters4. Maintaining data sheets for cycle time analysis and cycle time reduction5. Knowledge of handling tools like Electrical grinder, weld shaver, different files, hand drilling m/c, Riveting M/c , pipe bender, pipe cutting too6.Knowledge of measuring instrument.(Tape, Vernier, Micrometer, Height gauge, Filler gauge.) will be an added advantage7. Identifying and implementing Kaizens for productivity improvement8. Preparing of in process inspection reports, SOPs, TPM Charts9. Awareness of quality systems like AS9100, OHSE10. TPM and Housekeeping11. Employee will value the information received, effort spent in creating every piece of information and are determined to ensure that the right information is accessed by right individuals.12. Employee will put all efforts to ensure Confidentiality, Integrity and Availability of information.Preferred candidate profileITI / NCTVT Perks and benefitsInterested Candidates Kindly revert to this email with your updated CV oncontact onghuge@godrej.com8291994134Perks and benefits About companyFrom high tech engineering solutions to world-class consumer products, Godrej is an integral part of the lives of millions of Indians. Setting quality benchmarks and redefining customer satisfaction as we enrich lives across boundaries.At Godrej, its more than a career, its an opportunity to live your dreams. Its about imbibing a culture that nurtures your ambition with opportunities and challenges, a culture that encourages freedom to operate, to express yourself and to learn.Godrej & Boyce Mfg. Co. Ltd. is a manufacturing major with 14 diverse strategic business units ranging from hi-tech engineering to world class office & consumer products.

Key Result Areas:1. Product Strategy and Planning 2. Product Development and Management 3. Stakeholder Collaboration 4. Market and Competitor Analysis 5. Performance Tracking and Reporting and MIS 6. Organizational Imperatives Job Description:The incumbent would be responsible for the following: 1. Product Strategy and Planning - Develop and execute the product roadmap in alignment with the company's strategic goals. - Conduct market research to identify customer needs, industry trends, and competitive landscape. - Define product positioning, pricing, and value propositions to differentiate the portfolio. - Achieving sales and Throughput for, Kitchen Fittings, Door Controls, Furniture Fittings, Door Fittings & Glass Hardware 2. Product Development and Management: - Oversee the full product lifecycle, from ideation to launch, and post-launch performance monitoring. - Collaborate with R&D, design, and manufacturing teams to ensure product feasibility and quality. - Manage product iterations and improvements based on customer feedback and market demands. - Maintaining healthy product vitality - Analysing product stock keeping unit (SKU) / product group sales and take corrective action to achieve product group revenue and contribution margin targets - Coordinating with supply chain to ensure optimum inventory levels 3. Stakeholder Collaboration: - Work closely with sales, marketing, and distribution teams to drive product adoption and revenue growth. - Partner with key clients, architects, and designers to gather insights and build tailored solutions. - Act as a subject matter expert for internal and external stakeholders. 4. Market and Competitor Analysis: - Continuously monitor industry developments, emerging technologies, and competitor activities. - Identify new business opportunities and areas for innovation within the architectural fittings domain. 5. Performance Tracking and Reporting and MIS: - Set KPIs for product performance and track metrics such as sales, throughput and vitality. - Prepare and present regular reports to senior management on product performance and strategic recommendations. 6. Organizational Imperatives - Team Development: Fostering the growth and development of team members and subordinates. - Formulate plans and track metrics for key business processes under Enterprise Risk Management - Achieving Operational Excellence through TPM, Kaizen, 5S, TOC, GreenCo and CII Business Excellence - Understanding and ensuring compliance with all statutory requirements and internal processes.

Key Result Areas:1) Customer experience delivery and management2) Achieve business volumes.3) Relationship management4) Compliance ManagementJob Description:1)Customer experience delivery and management1) Handle store walk-ins - Understand customer requirement & co-create designs with customers. Guide customers on material, product, and accessories selection. 2) Ensure timely closure of designing with customers as per sales process. Create estimates & follow up with customers. 3) Visit customer homes for inspection of site jobs.2) Achieve business volumes1) Lead generation through architects and interior designers by relationship building. 2) Create designs in 3D software and AutoCAD.3) Ensure timely order booking, collections. 4) Close orders and achieve desired sales targets.3) Relationship management1) Resolve customer complaints by coordinating with all stakeholders.2) Take completion certificate signoffs from customers.3) Required to do follow-ups post sales.4) Required to go on site for taking Measurement.4)Compliance Management1) Work as per defined policies and procedures. 2) Should be comfortable working on weekends (Saturday & Sunday)

Key Result Areas: 1) Development and end to end coordination for product renders for Website listing.2) Development and end to end coordination for images & renders for all catalogues and collaterals of B2C and B2B LOBs. 3) Coordination and management of product shoots, including product booking, movement, assembly & service, QC, return to products (end to end coordination), Photoshoot warehouse management, and audit. 4) Internal and External audits preparation of all documents for IMC department in coordinating with team members. 5) SPOC for INTIMC email id and IMC data asset management. Job Description: Plan, collate, & develop textual, visual, & technical content for the Interio website. Arrange 3D files for Products or coordinate to shoot the product for creating the 3D files.Get visually appealing, contemporary Renders made Limbo images, A2/A1 ambient images, A+ Videos, & Infographic content, for listing on Interio website.Plan, collate, & develop textual, visual, & technical content for all catalogues, collaterals of B2C and B2B products. Arrange 3D files for Products or coordinate to Photoshoot the product for creating the 3D files. Get visually appealing, contemporary Limbo & Ambient content developed for catalogs & collaterals of B2C & B2B products.End to End Project management for getting all kinds of Product images understanding products, getting content developed, coordinating with Product Managers for necessary technical approvals and close working with the rendering agencies.End to End coordination and management of all Photoshoots done by IMCCoordination of product booking, product delivery, installation, dismantling, and reverse movementGetting QC done of products post the photoshoot and coordinating for the reverse movement Maintaining a Tracker of all Photoshoots donePhotoshoot warehouse management to ensure the warehouse is in good conditions, doing regular audits and maintaining logs of audit. Process owner for the Photoshoot warehouse.Documentation & coordination for Internal and External departmental audits:Maintaining the department manual for ISO &other audits.Coordinating with team members for arranging all required audit documents, presentations, etc.Working with department head and B2C & B2B brand leads on timely closure of audit remarks.Getting project estimations, vendor invoices, and tracking budget v/s expense for the projects handled.Ensuring all assets created are archived as per DAM (digital asset management) process & nomenclature for easy retrieval of content at any time.SPOC for INTIMC email id – coordinating for & sending out IMC departmental emails. REQUISITE QUALIFICATIONEssential: Graduation in Any DisciplinePreferred: PG in MarketingREQUISITE WORK EXPERIENCEEssential: 2 years for Graduation in Any DisciplineSPECIAL SKILLS REQUIREDEssential: 1. Creativity & Design Acumen 2. Project Management 3. Customer Centricity 4. Analytical Ability 5. Process Orientation 6. Effective Communication 7. Proficiency in Excel, PowerPoint, etc.

Sr Technical Staff Associate - MachinistJob Description: CNC Milling / Machining on CNC Machines with SIEMENS & Heidenhain ControllersPrecision machining of components and sub- assemblies of close tolerancesKnowledge of drawing reading ,cutting tools and parameters Maintaining data sheets for cycle time analysis and cycle time reduction.Identifying and implementing Kaizens for productivity improvementPreparing of in process inspection reports, SOPs, TPM ChartsAwareness of quality systems like AS9100, OHSETPM and Housekeeping Employee will value the information received, effort spent in creating every piece of information and are determined to ensure that the right information is accessed by right individuals. Employee will put all efforts to ensure Confidentiality, Integrity and Availability of information. Skilled required: Knowledge with all types of machining processes like Conventional Milling, Turning & CNC Milling. CNC Programming Knowledge Required Education qualification: SSC SSC-ITI ITI-NCVT2 Years experience in Aerospace industry For more information kindly contact:82919941349867925144kindly email your CV on bvishal@godrej.comghuge@godrej.com