Job Description Collect newly booked files from sales team. review documents and open files. Review the job details and plan for the job Assign files to move coordinators and ensure coordinators are attending to the file immediately. Continuously monitor the activities of the coordinators and see if they are handling the jobs properly, if they are serving the customers properly, if they updating the files correcting, and then if are sticking to TAT as required by ISO, FIDI, and management Check job quality and customer satisfaction by calling every customer at least once when the job is in progress. Address customer concerns, issues and resolve it immediately. Build and ensure excellent customer rapport is built and personalized services are provided. Generate leads for sales teams Look for opportunities for upselling and cross-selling Monitor all jobs and look for ways to reduce cost and consolidate shipments Record all customer complaints, negative feedbacks/suggestions, and claims into the software. Take immediate corrective action (CA) and resolve issues within 48 hours. Sit with GM / Management once a month to do root cause analysis (RCA) and take preventive action (PA). Check final costing and report if costing has gone higher or lower than estimation Check the final volume and report if volume/weight has gone higher or lower than the estimation Check the billing and see if everything is ok. Check the file and software after job completion and see if everything is done as per FIDI, ISO, and management requirements Standardize all communication templates Motivate, Mentor, Train, and check teams performance Prepare MIS, Review the MIS and Submit analysis reportsReview and support the daily operations jobs pan India. Check the planned reporting time vs. actual reporting timeCheck the pending shipments for dispatch Pan India and ensure operations dispatches the good in timeLook for opportunities to consolidate shipments and inform operations.Support operations in monitoring, recording and billing office moving projects.