Global Technical Support Lead

Job Description

Management of the global support team, supporting the wider global technical service function through provision of modelling capabilities to address any technical queries arising. Liaise with regional leads to prioritise support queries, ensuring customer deadlines are achieved, driving responsiveness of the Technical Services function. Coordinate with Regional Sales and Key Account Managers where appropriate. Development of team members knowledge and experiences across multiple business areas, ensuring that all technical service engineers are trained to the required standard both technically in the field and in EHS requirements. Responsible for the outputs from the global support team; seeking to drive quality improvements in our outputs and reports to maximise value to our customers. Development of standards and processes to increase the efficiency and effectiveness of the global support team. Focus on handover of technical information and reports between customer facing engineers and the global support team Ensure these standards are implemented and maintained. Accountable for onboarding of customers onto our digital platforms and maintaining project oversight of onboarding plans. Providing excellent technical service, through modelling and assessment of technical data, both proactively and in response to emergencies" aimed at delivering long-term value for JM and the customer. Requirements for the role: Degree in chemical engineering Communication skills: verbal and written; ability to present complex ideas effectively to senior stakeholders Understanding of the Catalyst Technologies market place 1-2 years experience in a Chemical Engineering/data processing/modelling role Background in catalysts, absorbents, chemicals and/or additives