Global Solutions Manager

Job Description

Delivery of excellence across all aspects of service management, including being the point of accountability for all system issues and ensure that stakeholders are managed and kept up to date throughout the incident resolution process. Provide a single point of contact for all core system related issues Define and implement the Config Centre service catalogue with a view to being able to share what is in and out of the teams scope. Champion the agile delivery model and help drive these practices / WoW across the team Safeguarding the integrity of our solutions and continuously aspiring to improve the way we operate: Ensure that the team configure bp People and Culture systems so that they meet all necessary standards, frameworks, compliance regulations (including SOx) and standard processes. Working with Technology and OA stakeholders, ensure that the team is operating at maximum efficiency and is supporting its customers in the most efficient way. Chair monthly governance sessions with the services and solutions teams to discuss operational risks, issues, and past sprint performance. Hold regular retrospective sessions with services and solutions stakeholders to ensure that interventions are carried out to make the team run more effectively for its customers Ensure that new projects or key solution activities are successfully transitioned into the pooled solutions team Manage the vendors capacity by ensuring that there is sufficient bandwidth across the various functional areas to support upcoming demand. Managing stakeholders, nurturing teams, and developing enduring relationships: Lead and manage a large team of solution experts, this includes, but not limited to, the line management of three team leads. Provide guidance and direction to a team of approximately 30 solution professionals. This role needs to ensure that the team is motivated, nurtured and now they are working in a safe and trusted environment. Act as the key point of contact for the Global Solution Owners and the solutions leadership team Ensure that the relevant training is made available to support with the teams development Develop and implement the succession plan for the team and ensure that the team are presented with the relevant career opportunities within services and solutions Mentor and coach the solutions team members to ensure that they deliver maximum value that is in service of the bp and People and Culture priorities. Intercept issues when they occur and ensure that the service being offered by People and Culture continues to be delivered to a high standard. Where vital and in-line with all PC processes, manage team performance issues so that they are no longer an issue. What you will need: Graduate/post-graduate degree in Business Management, HR, Computer Science, or related subject area 5+ years of work experience Significant experience in building digital strategies and roadmaps Experience working in both consulting/corporate environments would be a differentiator Experience working in different industries especially in both Energy/Financial Services is beneficial. HR certifications like GPHR, SPHR, CIPD level 7 are advantageous - Quality certifications like Six Sigma are desired but not mandatory Significant experience in systems development and implementation Significant experience in corporate-wide implementation of global systems and processes Strong working knowledge of Recognition and Performance solutions and the Recognition and Performance technology market Advanced project management methodologies experience with ability to create/manage comprehensive project plans Skills: Business Capability: Demonstrable ability to engage with all levels of stakeholders across business and technology domains Keen to learn new technical product areas and explore different areas of the PC technical platform landscape An understanding of Agile concepts Technical: A broad understanding of HR technologies and a specialty in a particular area Comprehensive broad knowledge of PC systems (esp. reward) and web applications Possesses/applies advanced HR systems experience/judgment Expert knowledge of technology trends Advanced leadership skills Skilled at using data and analytics to identify outcomes and improve decision-making Demonstrable experience in multiple organizational change management roles Expertise in development/delivery of SAAS/Cloud-based products including integrations Demonstrable track record of project/programme management skills including stakeholder management/change expertise Behavioural: The role requires excellent verbal and written communication skills. Leadership EQ Capability - A Manager, coach and mentor to teams - Acts with integrity - demonstrating the bp Who We Are beliefs. Inclusion and working together - proactively builds and maintains inclusive relationships with a diverse set of collaborators Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective Calm under pressure and able to work in ambiguous environments Demonstrates curiosity, resilience and openness to new experiences Demonstrable ability to integrate with multi-functional teams Excellent critical thinking, reasoning and analytical skills. Problem solving mind-set with attention to detail and accuracy A positive attitude, willingness to learn and continually striving to improve. A good level of knowledge of Microsoft Office products is expected Problem solving skills demonstrated through experience Numeracy analytical thinking - able to quickly and effectively analyse data to provide business insights. Ability to structure and convey complex messages and insights Leadership with vision and ambition Collaborative working style Own your success Think big Be curious Effortless customer experiences Digital first