Job Description

Role & responsibilities Understand Employee Request by active comprehension and probing contacting HR via email, chat and web forms Visualize process and product cycle to understand any gap or exception processing. Provide explanation and reasons for requests pending or that cannot be processed. Assisting Employees Globally in resolving requests and following up with other units. Share feedback and observation with the Managers and Unit Heads on process and product improvement. Work with Employees to provide solution as per processes Take ownership and ability to maintain confidentiality Break complex processes in logical flow to understand E2E process . Languages below is mandatory . Mandarin & English 1 German & English 1 French & English 1 Italian & English 1 Portuguese & English 1 Japanese & English – 1 Korean & English – 1 English speaking - 2 Preferred candidate profile Global HR Direct