Global Head Applications Management Services

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.
Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us as a Founder of our ‘new’ Sandoz! The Global Head of Applications Managed Services is responsible for overseeing the end-to-end management of application support, maintenance, and optimization services. This role ensures service excellence, operational efficiency, and alignment with business goals by leading a team of technical experts, service managers, and vendors. The incumbent will drive innovation, performance, and client satisfaction while maintaining high service levels and adhering to budgets.

Major accountabilities:

• Strategic Planning : Develop and implement adaptable long-term strategies for application support that align with business needs and technological trends.
• Service Delivery : Ensure consistent, reliable service delivery that meets SLAs. Monitor and enhance performance metrics for service excellence.
• Team Leadership : Lead and mentor a diverse technical team, fostering a collaborative, high-performance culture and promoting professional development.
• Vendor Management : Maintain strong relationships with vendors, ensure services meet contractual obligations and performance standards, and negotiate contracts for optimal service and cost-efficiency.
• Innovation : Introduce emerging technologies and methodologies to improve service quality, efficiency, and client satisfaction.
• Financial Management : Manage the budget for application services, ensuring cost-effective delivery and financial targets, while identifying opportunities for savings.
• Risk Management : Mitigate risks in application support, ensure compliance with regulations and policies, and maintain governance frameworks.
• Stakeholder Engagement : Build relationships with key stakeholders, communicate the value of services, and address concerns to align with business priorities.
• Performance Metrics : Track and report KPIs, providing senior leadership with updates on service performance and data-driven insights for improvements.
• Compliance: Ensure compliance with regulatory requirements and best practices.

Key performance indicators:

• KPIs are tracked and reported, leading to improvements in service performance and providing data-driven insights to senior leadership.
• The percentage of contracts renewed, vendor satisfaction scores, and cost savings achieved through negotiations are monitored.
• Adherence to budget, identification and implementation of cost savings, and financial performance against targets are ensured.
• Stakeholder satisfaction scores, frequency of communication with key stakeholders, and alignment of services with business priorities are assessed.
• Implementation of new technologies, efficiency gains from new methodologies, and client satisfaction improvement metrics are measured.
• Compliance with all regulatory requirements and adherence to best practices are maintained.

Minimum Requirements:

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s degree is preferred)

Languages

• Fluent English required (oral and written)

Experience and Skills

• 15+ years in application management or IT services, 10+ years in leadership roles.
• Managed large-scale application portfolios and service delivery teams.
• Experienced with ITIL frameworks and service management methodologies.
• Strong leadership and team management.
• Excellent understanding of application architecture, cloud solutions, DevOps.
• Exceptional problem-solving and decision-making.
• Budget management and cost-efficient solutions.
• Effective communication and stakeholder management.
• Knowledgeable in IT service management tools and platforms.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.

The law provides for severely disabled / equal applicants the opportunity to involve the local representative body for disabled employees (SBV) in the application process. If you would like to request this, please let us know in advance as a note on your CV.

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