Global Credit Process Owner

Job Description

Drive process management, transition management process improvement management for all Regional Credit, Collections, Disputes Management Service Delivery. Drive the implementation of the governance of all credit management processes. Support the Regional Credit Service Delivery Teams for credit risks mitigation trending analysis. Own the relationship of the credit firms: Dunn Bradstreet, CreditSafe, Moody s, Credit Risk Monitor, etc. Monitor Key Performance Indicators (KPIs) and partner with the Regional Service Delivery Leader and address any opportunity to meet and/or exceed service levels performance. Develop, define, document, and establish global processes for the Credit Management. Conduct spot audits for Regional O2C Service Delivery Teams internal process O2C Service Delivery Teams to ensure compliance to the Credit Collections Global Policies Procedures. Communicate train all inter intra O2C teams on new Credit Management processes. Act as the primary point of contact (POC) for all regional global O2C Treasury Credit Management internal external audits coordinating with the Regional Service Delivery Credit, Collections Disputes Teams. Establish productive management level relationships with the Regional Service Delivery Teams to ensure the two-way flow of information regarding strategies, priorities, audits, service delivery needs/requirements, credit management, sales orders monitoring, and any credit risk mitigation challenges/issues. Governor the SOX Revenue Recognition (RR) controls and update as needed then ensure the appropriate audit controls (tool automated manual) are in place for Xylem s Credit Management. Track, trend, and identify disputes opportunities and develop, define updated processes to mitigate disputes root causes. Work with key stakeholder groups to ensure the overall effectiveness of the process improvement initiatives. Identify any additional sourcing areas for continuous improvement. Manage a periodic customer satisfaction survey process, including follow-up and remedial action plans. Key Competencies: Finance foundational knowledge Continuous improvement management Leading people teams Cross-boundary collaboration Finance project management Inspiring accountability Influencing others Business partnership Transformation management Intelligent risk management Transformation management Intelligent risk management High Impact Behaviors: Strategic Decision Making: A manager must be able to assess complex situations, consider long term implications, and make decisions that align with the organization s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders interests. Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization. Qualifications: Education, Experience, Skills, Abilities, License/Certification: Required Qualifications: Bachelor s degree in finance, Accounting, or related field 15+ years of Accounts Receivables Credit Management experience 15+ years of credit analysis of customer financials, credit risks decisioning, etc. experience 15+ years of credit firms experience (i.e. Dunn Bradstreet, CreditSafe, Moody s, Credit Risks Monitor, etc.) 10+ years of accounting required (US GAAP and IFRS) 10+ years of Compliance / Audit Experience 10+ years of transformation management 10+ years of continuous improvement management 10+ years of in internal or external consulting experience 5+ years of direct software tool implementation, upgrade, and support experience Expert experience in facilitating design and configuration of financial tools. Expert experience with data conversions, interfaces/integrations, reporting, and customizations to financial applications Expert to document business technical requirements, use-cases and process mapping Expert in recommendation of envisioned designs processes Expert to assess functional and technical gaps in designs. Strong business skills and experience in accounting, finance, controllership, or operations Ability to define and articulate Business Benefits and Costs Experience in developing detailed work plans for project activities within scope of application responsibility. Experience in training and supporting end users in financial tools. Experience in testing financial tools to successfully validate application setups, including input to test plans, test scenarios, and test scripts is required. Leader, team player and change agent proficient at motivating the Xylem O2C Treasury Teams Thorough knowledge of finance and accounting, sales, accounts receivable Treasury activities and processes as well as interrelate to other finance verticals (i.e. Record to Report, Source to Pay, etc.) Proficient at managing and/or successfully resolving conflicts. Detail oriented. Master of Microsoft Suite: Excel, Word, Power Point, Project, etc. Master of project management tools Excellent verbal and written communication skills Ability to influence key stakeholders at all levels of the organization. Preferred Qualifications: MBA Finance, Accounting, etc. Experience with financial systems and cloud-based integration hubs (High Radius, MS Azure, MS XIP, Get-Paid, Emagia, Tradeshift, Sidetrade, etc.) Working knowledge of Teams Suite (docs managements, task board, etc.)