Global Business Process Manager

As a Global Business Process Manager (BPM) at ERM, you will play a crucial role in driving operational efficiency and cost optimization across commercial processes. Reporting to the Global Head of Business Process and Applications, you will lead major change initiatives to optimize commercial processes and supporting technologies. Your key responsibilities will include: - Collaborating with the Commercial function to develop, standardize, and continually improve commercial business processes - Optimizing the implementation and use of Salesforce and related CRM platforms to enhance customer engagement, sales performance, and marketing effectiveness - Establishing and enforcing a governance framework to define, track, and improve the adoption of business processes within the Commercial domain To excel in this role, you should possess the following qualifications and skills: - Strong background in marketing and sales processes, with a focus on leveraging Salesforce (SFDC, MCAE / Pardot) to enhance business performance - Background in management consulting and/or CRM system selection and implementation, specifically Salesforce - Demonstrated ability to navigate organizations through meaningful change, combining program management and technology expertise - Significant experience in project and portfolio management, with certifications such as APM, PRINCE2, or Lean Six Sigma methodologies preferred - Proven expertise in process management and documentation within a global organization, ensuring alignment and consistency across functions and teams - Proven history of leading operational efficiency, cost optimization, and cultural change - Outstanding verbal and written communication skills, with the ability to engage and influence senior stakeholders - Proven track record of building and leading high-performing teams to deliver tangible improvements Join ERM's transformational initiative and contribute to optimizing operational efficiency on a global scale!,