GK Deployment\/Support Specialist

Job Description

"User Issue Resolution: Understand and analyze end users issues with the product\/application and provide timely and effective solutions via phone, email, or chat support ","Alternative Solution Provision: Offer alternative solutions in cases where a direct resolution within the product is not available, ensuring customer satisfaction and problem resolution ","Internal Team Coordination: Collaborate with internal on-ground teams to address concerns and provide necessary backend support after end-to-end testing of the raised issues ","Identifying Product Issues: Recognize product issues and gaps, reporting them to the relevant teams internally for resolution and enhancements to bridge any existing gaps ","Market Requirement Understanding: Gain insights into market requirements related to the product, and coordinate with cross-functional teams to align strategies and product development accordingly ","Customer Requirement Triage: Assess customer requirements, considering the number of requests and their business impact, to prioritize and escalate effectively ","Hardware Troubleshooting: Knowledge of hardware troubleshooting related to mobile devices, Android versions, and operating systems, aiding in comprehensive issue resolution ","Integration Coordination: Collaborate with system integrators and solution providers to ensure seamless integration functionality, guaranteeing smooth operation of available integrations ","Customer-Facing Team Collaboration: Bridge between customer-facing teams and cross-functional teams internally, gather requirements and issues, and facilitate effective communication with QA and development teams for resolution ","On-site Support and Consultation: Visit customer premises as required to understand their needs and address their concerns