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GETS EMEA ISD Professionals

GETS EMEA ISD Professionals

ADP

4 - 9 years

8 - 12 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

wireless vpn ethernet equity active directory dns windows microsoft technical support dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

to 4 years of experience in Technical Voice Support Experience in remote technical support via telephone and chat in a service/call center environment First level desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10, Windows 11 and Application software (including MS Outlook) & knowledge of Mac
Good understanding of Citrix VDI & XenApp products Experience on O365 products and good understanding of Azure Strong conceptual skills around Multi factor authentication, Windows hello, Bitlocker & Mobile device Management -Intune Hands on experience on Active Directory provisioning, deprovisioning, access management etc Hardware troubleshooting skills & knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches Basic understanding of Active Directory, DHCP, DNS and networking concepts This Job requires working in different Shifts including night on rotational basis Should have hand on experience on ticketing tools like ServiceNow Ability to multitask handle tickets, chats & calls

Should be Client Service oriented Excellent written, verbal, and inter-personal communication skills Good analytical and trouble-shooting skills Good to have Global technical support experience Good to have Microsoft or Networking certification

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GETS EMEA ISD Professionals