GET_ Customer Support Engineer

As a Graduate Engineer Trainee – Customer Support Engineer, you will be responsible for providing technical assistance to customers, supporting product integration, troubleshooting sensor-related issues, and ensuring customer satisfaction through timely and effective resolution of queries. This role offers an excellent opportunity to build a career in the sensor and automation industry.

• Provide technical support to customers via email, phone, and on-site visits when required.
• Assist in installation, commissioning, and testing of sensor products at customer locations.
• Troubleshoot sensor-related problems and recommend appropriate solutions.
• Coordinate with R&D and production teams to resolve product issues and ensure timely feedback to customers.
• Prepare and maintain technical documentation, FAQs, service reports, and manuals.
• Support the sales team with technical inputs during pre-sales and post-sales phases.
• Conduct product training sessions and demonstrations for customers and partners.
• Maintain a customer issue tracking system and ensure proper follow-up until resolution.
• Ensure high levels of customer satisfaction and retention.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Are you familiar with Autocad
• Did you completed B.E In Mechanical/ Electrical/Electronics /Instrumentation

Education:

• Bachelor's (Required)

Work Location: In person