1 Genesys Pureengage Jobs

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Software Engineer - IVR Scripting (Genesys PureEngage) GSSTech Group

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As an experienced Software Engineer specializing in IVR Scripting with a strong expertise in Genesys PureEngage, you will play a vital role in designing and optimizing contact center routing strategies to ensure seamless omnichannel experiences. Your responsibilities will include: - Developing and optimizing routing strategies on the Genesys PureEngage platform for voice, email, work item, and digital channels. - Designing, implementing, and maintaining effective contact center workflows to enhance efficiency and customer satisfaction. - Creating and managing complex routing rules using the Genesys Rules Authoring Tool (GRAT) to ensure scalability and performance. - Troubleshooting and resol...

Posted 1 week ago

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