Genesys Pure Cloud - Developer

Job Description

Key Objective / Purpose of Job: Part of the Professional Services team for Genesys Pure Cloud Contact Center platform. The objective is to provide custom solutions and enhance platform features through customization. Major Activities: Custom Solution Design, IVR Call Flow Development, CTI Integration, Chat Bot Development, Salesforce/SNOW & Custom API Integration to read and upload data, Analysis/Feasibility Study & Preparing Scope of Work. Essential Qualifications: BE / B. Tech (Computer Science or Telecommunication) / MCA. Requisite Skills: Skills: Java/J2EE, SQL-Server, Open CTI, Salesforce Integration, ServiceNow Integration & Custom CRM Integrations, Strong Understanding of Contact Center Solutions, Sound Understanding of Web Services (REST), Call Center Solution Experience, XML, CRM & Payment Gateway Applications Knowledge. Experience in Self-Service IVR Development. Working experience in Speech-Enabled IVR or Voice/Chat BOTs. Experience in IVR Integration with Backend Systems such as CRM or REST API-Based Integrations. Parsing response as per IVR requirements. Experience in creating customized agent desktop/screens. Working experience with cloud-based contact centers. Technical: Genesys Pure Cloud, Amazon Lex, S3, Java/J2EE, Node.js, Python, SQL-Server, CTI Development, Understanding of Web Services (SOAP & REST), XML/VXML/CXML, CRM Applications (Salesforce, ServiceNow & others), Payment Gateway Integration Knowledge. AWS Lambda function creation is an added advantage. Functional: Strong Understanding of IVR and CTI Applications in Genesys Pure Cloud Contact Center Solutions. Customer Management. Behavioral: Customer-Centric / People-Centric. Business Acumen. Ability to withstand pressure in handling projects. Excellent analytical/logical thinking. Quick learning. Good written & communication skills. Good customer support skills. Work Experience: More than 5-6 years of experience in Software Development in Java/J2EE, Web Services (SOAP & REST), CTI, Dashboard Design on Contact Center along with Genesys Pure Cloud Development Experience, Salesforce Open CTI and Lightning Development, IVR & Payment Gateway Integration.