Posted:3 hours ago|
Platform:
Work from Office
Full Time
Required Skills:
Good knowledge of Contact Center Domain preferably 4+ years.
Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX
Good knowledge of Cyara Automation tool
Hands-on knowledge on automating IVR flows using Cyara Automation tool.
Good knowledge of SQL queries
Good knowledge of Genesys cloud, Genesys reports and dashboards
Good functional understanding and testing knowledge of Salesforce Agent desktop
Good communication skills.
Good knowledge of Database Testing.
Manvision Technologies
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