Genesys Cloud Test Engineer

ADP is hiring Gen Cloud Tester (Sr. Member Technical)

We are seeking a skilled Cloud Testing Engineer to design, implement, and maintain cloud-based testing frameworks and strategies. The ideal candidate will act as a team member responsible for the success of the HRO’s Omni Channel communications program (Genesys Voice, Chat channels, IVR, Co-Browse, and Salesforce HCM integration).

Required Skills

• Bachelor’s / Engineering Degree in Computer Science or Information Technology.

• 4-6 years

  of experience in software testing, including designing and implementing test frameworks for scalable applications.
• Hands-on experience with

  cloud platforms

  (AWS, Azure, GCP), test

  automation tools

  (Selenium, Playwright, Cypress, or similar) and scripting (Python/Java).
• Experience with

  APIs, Web Services, RESTful integrations, and middleware

• Good Experience in

  containerization

  (Docker, Kubernetes) and serverless testing approaches.
• Good understanding of

  CI/CD tools

  (Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
• Experience with

  performance testing tools

  (JMeter, Gatling, Locust).
• Excellent problem-solving and communication skills.
• Cloud platform certifications (

  AWS Certified DevOps Engineer, Azure Test Engineer

  , etc.) are a plus.
• Familiarity with AI/ML-driven test automation is a plus.
• Good to have

  Jira/Confluence

  knowledge.

Roles & Responsibilities

• Participate in

  planning meetings

  and ensure quality at all levels of SDLC
• Understanding the

  architecture

  and design decisions

  , defining and implementing new tests, evaluating the end-user experience, and asserting the overall quality of the feature.

• Design and execute

  functional, performance, and security tests in cloud environments.

• Set up and maintain

  scalable, on-demand test environments using AWS, Azure, GCP, or other cloud platforms.
• Develop

  automated test scripts

  leveraging AI/ML and modern automation tools.

• Integrate

  testing processes into CI/CD pipelines for continuous validation of builds.

• Conduct

  cross-browser, mobile, and

  compatibility

  testing

  using cloud-based platforms (e.g., Browser Stack, Sauce Labs).

• Monitor

  ,

  analyze

  , and

  report

  test results to ensure high-quality software delivery.
• Verify that implemented solutions meet

  functional

  ,

  technical

  , and

  business

  requirements while adhering to

  quality standards.

• Maintain

  and

  support

  communication networks while implementing new and innovative technologies.
• Provide day-to-day

  support

  , proactive

  maintenance

  , and

  troubleshooting

  for complex IVR system issues.
• Perform

  root-cause analysis

  for recurring or critical system issues.
• Demonstrates strong

  problem-solving

  and

  project ownership

  ,
• Ability to work effectively in

  collaborative

  ,

  agile project teams

  and

  communicate

  issues clearly to technical and business stakeholders