Job Description

Job Title: Operations Head QSR (Multiple Outlets) Job Summary: We are looking for a dynamic and hands-on Operations Head to actively oversee and manage the operations of multiple outlets. This role requires a proactive leader who takes ownership of all outlets, ensures smooth day-to-day functioning, and consistently follows up to maintain high performance, customer satisfaction, and profitability. The ideal candidate must be deeply involved in store operations, visiting locations frequently, tracking performance, and addressing challenges in real time. Key Responsibilities: Active Outlet Management & Follow-Ups: Take full ownership of the performance and operations of all QSR outlets. Conduct regular visits to each outlet to monitor staff efficiency, service quality, and adherence to SOPs. Ensure that all outlets meet daily operational goals , including cleanliness, order accuracy, speed of service, and customer satisfaction. Follow up rigorously with store managers and teams to address any operational gaps, stock shortages, or service issues. Track outlet-wise performance on a daily and weekly basis , ensuring quick corrective actions where needed. Operational Excellence: Implement and enforce standard operating procedures (SOPs) to ensure consistency across all locations. Oversee inventory and supply chain operations to ensure smooth stock availability and minimize wastage. Ensure all outlets comply with health, safety, and hygiene standards , conducting regular audits. Troubleshoot on-ground operational challenges and provide quick solutions to improve efficiency. Financial & Performance Tracking: Monitor sales, costs, and profit margins for each outlet and implement strategies to improve financial performance. Optimize cost control measures , including labor, procurement, and utilities, without compromising quality. Ensure all outlets meet their monthly revenue targets and analyze sales trends to drive better performance. Work closely with store managers to improve customer retention, order accuracy, and service speed . Team Leadership & Staff Management: Lead and mentor a team of area managers, store managers, and outlet staff to achieve operational goals. Conduct regular training and upskilling programs to maintain service excellence. Ensure team motivation and a high-performance culture through clear KPIs, rewards, and regular follow-ups . Address any staff-related issues immediately to maintain smooth operations. Customer Experience & Brand Standards: Maintain a strong focus on customer service excellence and ensure all outlets uphold brand standards. Implement customer feedback mechanisms and take prompt actions to resolve complaints or issues. Ensure uniformity in food quality, presentation, cleanliness, and service across all locations. Monitor customer reviews and ratings and work with teams to enhance brand reputation. Expansion & Business Growth: Identify new opportunities for expansion , including potential new outlets and partnerships. Work with marketing and business development teams to implement promotions, campaigns, and loyalty programs . Stay updated with industry trends and competitor analysis to ensure the brand remains competitive. Qualifications & Skills: Bachelors/Masters degree in Business Administration, Hospitality Management, or a related field . 7+ years of experience in QSR operations management , preferably handling multiple outlets. Strong leadership with a hands-on, proactive, and problem-solving approach . Proven abilityto drive operational efficiency, cost control, and profitability . Excellent follow-up skills , with the ability to track and ensure completion of all operational tasks. Knowledge of POS systems, restaurant analytics, inventory management, and staff scheduling . Strong communication and interpersonal skills to work closely with teams across all locations . Ability to work in a fast-paced, high-pressure environment and be available for urgent escalations.