General Manager

CRM Management • Teacher Recruitment • Internal Staff Management • District-Level Agent Network Building

Preferred candidate profile

1 Mandatory Experience Requirements

must

Experience in EdTech or Education Sector (Preferred 25 years)

• Running tuition operations
  
• Teacher management
  
• Student/Parent support
  

Experience in CRM / Customer Support Systems

• Handling leads, follow-ups, queries
  
• Coordinating with parents & students
  

Team Leadership Experience

• Managed at least 5–15 staff members
  
• Setting targets, monitoring performance
  

Experience in Recruitment

• Screening candidates
  
• Conducting interviews
  
• Onboarding and documentation
  

Experience in Field-Level Coordination (Highly Important)

• Working with agents
  
• Distributors / channel partners
  
• District-level franchise or promoter networks
  

2 Skill-Based Criteria (Must-Have)

A. CRM & Technical Skills

• Able to operate CRM dashboards
  
• Basic Excel + Google Sheets proficiency
  
• Comfortable with online teaching tools (Zoom/Meet/Class platform)
  
• Data handling & reporting knowledge
  

B. Recruitment Skills

• Understanding of teacher quality
  
• Ability to short-list and filter candidates
  
• Strong interview skills
  
• Policy-based decision making (approve/reject/terminate)
  

C. Staff Management Skills

• Task delegation
  
• Daily work monitoring
  
• Conflict management
  
• Ability to set work systems & processes
  

D. Networking Skills

• Ability to appoint and manage district-level agents
  
• Experience in dealing with semi-urban and rural stakeholders
  
• Good relationship-building skills
  

E. Communication Skills

• Fluent in

  Gujarati + Hindi

  (English added advantage)
• Clear verbal and written communication
  

3 Personality Traits (Must-Have)

These are important for long-term success:

Proactive (Self-starter, no supervision required)

Highly disciplined and organized

Problem-solver and decision-maker

Positive attitude & people-friendly

Strong ethical values (handling teachers & parents requires trust)

Growth-oriented mindset

Comfortable working in start-up/expansion environment

4 Educational Qualification (Flexible but Preferred)

• Graduate

  in any field (Management/Education preferred)
• MBA, B.Ed, M.Ed, or PG in Management = Strong advantage
  
• Good command of computer operation