General Manager

Key Responsibilities 1️⃣ Sales Leadership & Revenue Growth Achieve monthly & quarterly sales targets for both branches Monitor sales funnel, test ride conversions & retail closures Guide sales executives, track performance & daily productivity Plan local marketing, field activities & lead generation Ensure strong customer follow-up for bookings & deliveries 2️⃣ Service Operations Management Oversee daily service operations, job card flow & customer satisfaction Coordinate with Service Advisors & Technicians Ensure timely delivery of vehicles and quality repair work Handle escalations & maintain high CSI (Customer Satisfaction Index) Track spare parts consumption, warranty claims & workshop efficiency 3️⃣ Branch Operations & Administration Ensure smooth day-to-day operations of both branches Revenue, billing, daily cash reconciliation & basic MIS Maintain showroom & workshop hygiene, manpower discipline Monitor attendance, staff performance & overall branch productivity Handle coordination between Sales, Service & Spares departments 4️⃣ Performance Tracking & Reporting Daily/weekly reporting on sales, service & operations Track KPIs: Footfalls, enquiries, conversions, service inflow, labour revenue Implement process improvements and SOP adherence 🔶 Requirements 5–10 years experience in 2-Wheeler dealership (Sales + Service Mandatory) Ability to manage two branches independently Strong communication, customer handling & team management skills Hands-on experience in DMS & basic Excel Ability to handle escalations & ensure high customer satisfaction Strong leadership mindset with numbers-driven approach