General Manager - Process Training

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Purpose and RoleLead the training team(s) to enable the business(s) with cutting-edge knowledge management practices to help meet & exceed business goals.Primary Duties & Responsibilities• Develop and lead a team of highly competent training professionals delivering the best of training experiences to the business. • Drive Training efficiency and effectiveness through the Training Metrics. Plan, execute and monitor all training & development interventions to enhance team and operational excellence.• Be the Practice and Thought leader for cutting edge solutions to drive business performance improvement. • Drive strategy for content management and instructional design with the latest technology and practices to stay ahead of the competition• Establish and drive ROI for learning investment in people and value delivered to business.• Be the ambassador for latest & innovative practices and technology and implement the best practices. • Lead and develop a high-performing team supporting multiple Accounts and provide exceptional quality assurance services to our clients

Desired Experience and Skills • Graduates/ Post Graduate• Overall work experience of minimum 15 yrs. with minimum 8 yrs. experience in leading Training in multi-client, multi-geo with 1000+ people business• Experience in training automation/digitalization • Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes