General Manager

• Job Title: General Manager – Service

• Location: [Faridabad, Haryana]

• Department: Service Operations

• Compensation:-

  75K -1 Lakh per month

Position Overview:

The General Manager – Service will oversee all aspects of the service department, ensuring operational excellence, customer satisfaction, and profitability. This leadership role requires a strategic thinker with a strong background in automotive service operations, team management, and business development.

Key Responsibilities:

• Strategic Leadership:

Develop and implement service department strategies to align with company goals.

Monitor industry trends and competitor activities to identify opportunities for growth.

Ensure compliance with all regulatory and safety standards.

• Operational Management:

Oversee daily operations of the service department, including scheduling, workflow, and resource allocation.

Implement and maintain efficient service processes to maximize productivity and minimize downtime.

Manage service budgets, forecasts, and financial performance.

• Team Development:

Lead, mentor, and develop a team of service managers, technicians, and support staff.

Conduct regular performance reviews and provide training to enhance skills and knowledge.

Foster a positive work environment that encourages teamwork and high morale.

• Customer Relations:

Ensure high levels of customer satisfaction through quality service delivery.

Address and resolve customer complaints and concerns in a timely manner.

Develop and implement customer retention strategies.

• Business Development:

Identify and pursue opportunities to expand service offerings and increase revenue.

Collaborate with sales and marketing teams to promote service department initiatives.

Build and maintain relationships with key clients and partners.

Qualifications:

1. Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
2. Minimum of 8 years of experience in automotive service management, with at least 5 years in a leadership role.
3. Strong understanding of automotive service operations, including diagnostics, repairs, and maintenance.
4. Proven track record of managing budgets, achieving financial targets, and driving business growth.
5. Excellent leadership, communication, and interpersonal skills.
6. Proficiency in service management software and Microsoft Office Suite.