General Manager

Position Summary: The General Manager leads the team with a unique ability to direct, motivate

and develop their managers and staff, ensuring the highest quality food and service, building a team

that promotes the company brand while providing an exceptional customer experience and drives

store performance. The GM operates their store with complete personal accountability.

Principle Duties: • Works closely with fellow managers to lead daily bakery retail operations and

management of employees in a busy store atmosphere. • Analyze store performance; troubleshoot

customer service, emphasizing a true sense of urgency, setting the agenda and tone for great

service. • Responsible for the daily cash reporting, financial auditing and profitability of their store;

maintaining labor and food costs within company ideals. • Follow and maintain all payroll processing

standards, comprehending and maintaining compliance with all appropriate local and state labor

laws. • Act as a mentor to their managers, capitalizing on strengths and developing opportunities. •

Coach’s the staff, and conducts scheduled performance reviews and monitors promotions and

compensation for hourly staff. • Manage dessert inventories and production schedules, to make

certain of the freshest baked goods possible. • Manage and oversee all BOH training, scheduling,

skill set maintenance and new product implementation. • Work closely with bakers and icers to

ensure consistency in production, following recipes, following safety standards and other company

policies and procedures. • Ensures proper equipment operation/maintenance, proper safety and

sanitation in kitchen and finishing stations of the bakery. • Aides when needed in the

preparation/baking/icing of product offerings. • Review and correct store presentation and

merchandise set up to remain consistent with company standards. • Serve as a model for providing

community based service as well as exceptional and personalized guest centric service throughout

the bakery. • Ensure consistent execution of standard practices, policies and procedures by abiding

by all company policies as stated in the Employee Manual. • Fosters an encouraging and positive

environment but adheres to the necessary practices of progressive discipline, managing the process

up to suspension, pending investigation, for terminating offences, in order to maintain a safe and

productive work place. • Reinforces all sanitation, maintenance, health department security and

safety guidelines.

Required Experience: • Qualified candidates should have at least 8-10 years of general management

experience overseeing 50 or more employees in a Food Service or Retail Service environment. •

Leadership skills including a strong desire and ability to inspire motivate and develop a diverse group

of individuals with Problem solving and trouble shooting skills. • Certified in qualifying local food

safety protection course • Intermediate computer proficiency with Microsoft, POS software and web

navigation. Full time position. Candidates must be available to work all shifts if needed which include

evenings, early mornings, and weekends.