General Manager - Business & Operations

Job Description

General Manager - Business & Operations Department: Business & Operations About MAPL Medhavi Aspire Private Limited (MAPL) serves as the industry outreach arm of Medhavi Skills University, providing comprehensive human capital solutions across India. As a one-stop partner for talent workforce management, MAPL empowers businesses with innovative tools and strategies to attract, develop, and retain top talent. MAPLs diverse portfolio includes training and development, manpower outsourcing, payroll and compliance management, and apprenticeship management services under the NAPS/NATS schemes. It also champions the Learn & Earn initiatives through the WISE programs of Medhavi Skills University, offering individuals an opportunity to gain practical skills while earning a livelihood. In addition to its core services, MAPL is committed to fostering impactful Corporate Social Responsibility (CSR) initiatives. These efforts focus on skill development, education, and environmental conservation, furthering its mission to drive sustainable growth and social progress. Role Overview: The General Manager for Business and Operations at MAPL will be responsible for overseeing and managing the business and operational activities across the organization. This role requires a seasoned professional with at least 8 years of experience in the staffing and manpower industry. The ideal candidate will drive operational excellence, client satisfaction, and business growth while ensuring efficient execution of organizational strategies. Key Responsibilities: Business Development: Drive business growth by developing and managing leads for apprenticeship programs (NAPS/NATS), B.Voc, D.Voc, ITI programs, and work-integrated learning models. Conduct market research to identify opportunities across industries, enterprises, and corporates. Build and nurture connections with HR heads or relevant stakeholders and decision- makers to secure partnerships and collaborations. Manage the sales pipeline, generate leads, and conduct field visits to expand MAPLs client base Business Management: Develop and implement strategic plans to achieve business objectives and revenue targets. Identify and capitalize on new business opportunities within the staffing and manpower sector. Maintain strong relationships with existing clients and ensure the delivery of high-quality services. Monitor market trends and competitor activities to keep MAPL ahead in the industry. Operational Excellence: Oversee daily operations to ensure smooth execution of staffing, manpower outsourcing, and related services. Monitor supervisors and maintain strong relationship with plant/unit head or HR Heads. Implement best practices and process improvements to enhance efficiency and productivity. Ensure compliance with statutory and regulatory requirements, including labor laws and payroll management. Team Leadership: Lead and mentor a team of executives, supervisors and operational staff to achieve departmental and organizational goals. Foster a culture of collaboration, innovation, and accountability within the team. Conduct regular performance evaluations and provide constructive feedback for professional growth. Compliance and Reporting: Ensure adherence to regulatory requirements for apprenticeship programs and workforce solutions. Prepare and present periodic reports on business performance, client engagement, and operational metrics to senior leadership. Qualifications and Experience: Bachelor degree in Business Administration, Operations Management, or a related field (Masters preferred). Minimum of 8 years of experience in the staffing and manpower industry. Proven track record of managing business operations and driving growth. Strong leadership and team management skills. Excellent problem-solving, decision-making, and analytical abilities. Preferred Skills: In-depth knowledge of the staffing and manpower industry. Proficiency in operational management tools and techniques. Strong networking and relationship-building skills. Ability to work in a fast-paced and dynamic environment. For More Details Connect: Suji Choudhary : 9031674251